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refund question - Page 6

post #76 of 123
Kory your cakes rock! And Im sure whether a single fade or fade for each tier the final product you delivered would have been wonderful.

HOWEVER a single fade vs fade per tier would produce a very different effect. I can understand the bride being upset about this, its not what she planned for. I also understand her being upset about the late delivery. If I was her and went into the ceremony knowing the cake hadnt arrived I would be freaking - wondering if I was going to have cake at all.

To normal people a wedding day is just that - a day - a good day and a happy day as you are committing your heart and life to one person and accepting the same from them. But a bride is not a normal person on her wedding day. Nor will she be normal until she gets on that honeymoon and relaxes. So I understand her being upset and dramatic. This does not mean she is a bridezilla. Although I admit if any of my sisters behaved so dramatically as to not go into the store and speak with the cake decorator I would slap them silly. Some drama is acceptable but being a princess is not appropriate and does suggest she will not speak highly of you regardless of the compenstation.

I would give her the $200 gift cert or make it cash if she asks. but I would try not to part with anymore. At this stage it is compensation not a refund. She may (when she calms down) just want a monetary compensation to feel that you understand what your error caused and that you have given something for that error. Of course both of you wish it never happened and that you cannot fix that error but the $200 is like a fine for making the error.

I am sorry this happened to you and hope this is resolved quickly and without too much pain.

Nel
post #77 of 123
When I see this pic, I immediately carry my laptop to hubby and without saying anything, show him the pic. His mouth drops open and he says, "OMG, that cake is beautiful!" I said, "THis is the cake that "ruined" that brides wedding." (I've been keeping him posted on the saga all day.)

He said, "THAT'S the horrible cake? THAT'S what she's so upset about?" He then shook his head and said, "She is so fulla sh*t!"

I share his comments because this morning, as I was sharing what was delivered and what was expected, he couldn't get a visual of the delivered cake and said, "I can't envison how 3 tiers of faded color would be pretty." Which is why I showed him the pic with no commentary from me. And which is why I so wanted to share his reaction with you when he saw the cake.

After seeing the pic, $200 is way too generous and I admire you even more for how you handled this whole issue.
post #78 of 123
That cake is awesome! But I stand by my earlier comments. Its not what was ordered so the bride has a right to be upset. "ruined the wedding day" is a bit far fetched though!

Nel
post #79 of 123
OMGosh that's gorgeous!

very talented with airbrush are you!
Keep on cakin'!
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Keep on cakin'!
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post #80 of 123
that's one GORGEOUS cake!! that bride is crazy if she think that that could ever ruin her day!
"Every child instinctively knows what many adults have long since forgotten: Our differences are not something to be tolerated, they are something to be celebrated."
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"Every child instinctively knows what many adults have long since forgotten: Our differences are not something to be tolerated, they are something to be celebrated."
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post #81 of 123
Whew....this thread got LOOONG!! I was all set to say $200 cash instead of a gift certificate UNTIL I saw the cake.

That is a BEAUTIFUL cake!

I've completely changed my opinion after seeing that picture.

Kory, you've handled this perfectly.

Good luck!

P.S. I was married over 26 yrs ago and my gift to my husband was ME! icon_biggrin.gif
post #82 of 123
OK, I just saw the photo of the cake.

About anything I said before......never mind.

Kory, the effect is beautiful, the cake is exquisite, and you were more than generous enough. Sorry for thinking more recompense was necessary.
post #83 of 123
Quote:
Originally Posted by dawncr

OK, I just saw the photo of the cake.

About anything I said before......never mind.

Kory, the effect is beautiful, the cake is exquisite, and you were more than generous enough. Sorry for thinking more recompense was necessary.



Me, too. I'm full of crap. That cake is just gorgeous. Even if it wasn't exactly what she expected, it's lovely. You've given her enough.
It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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post #84 of 123
Finally finished reading the whole thread and I definitely think $200 cash or gift certificate is more than enough compensation for such a beautifully
executed cake and I think you handled yourself really well Kory.
KJV - PROVERBS 15:1 A soft answer turneth away wrath: but grievous words stir up anger.
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KJV - PROVERBS 15:1 A soft answer turneth away wrath: but grievous words stir up anger.
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post #85 of 123
Kory that cake is stunning! I didn't want to look away. I think your offer is more than generous and I love the way you have handled the situation with such humility.

I understand that the effect still isn't what she had asked for, but I wouldn't mind betting that most of the guests thought the cake was exquisite and will tell her over the coming weeks. And did I mention how jealous I am of you that you can produce something that stunning in less than an hour?!

You are doing a marvellous job and the way you have handled everything would totally have soothed me if I was your customer and would make me feel comfortable again to recommend you to others! You're a class act!
post #86 of 123
When I got married I ordered several different cakes with different frostings. My main cake was to be chocolate with cream cheese. When the cake was cut not one tier was what I ordered. I did not have any chocolate cake but all white with different fruit fillings. Yes I was mad. The next day I was on my honey moon so my mom contacted the bakery for me. They said with a smart remark that we ate the cake sobthere was nothing they could do . I was furious when I found out. I never went back to the bakery and would never recommend them. I know what the bride is feeling.
post #87 of 123
I am new to this site, but I just had to make a comment (it may have already been made, but I haven't gone through ALL the posts yet to see). I've seen a couple people suggest that if the cake was eaten, then you're not responsible anymore. How ridiculous!! What was the girl to do? Make a huge scene after already being disappointed with one of the most memorable things on the most important day of her life? "No, I'm sorry, EVERYONE I know...we can't eat the cake. I have to be able to prove my dissatisfaction to the cake lady..." WHO in their right mind would do that? No, you graciously hold your tongue and do the complaining to the person who can do something about it. Yes, it was immature to send her mother, but that doesn't negate responsiblility on the cake decorator's part. But I did read Kory's email (sorry, haven't searched for the follow-up yet) asking the bride what she would like her to do. And it sounded very professional- not petty and belittling like some of the other replies suggested :-0 Keep in mind that as hard as we work on our masterpieces, we are still SERVING someone-and(barring the occasional nut-job) in the end it IS their opinion that counts.
post #88 of 123
WOW! That's a gorgeous cake. You did a great job on it.
post #89 of 123
My DH said the same as Indydebi's-couldn't believe it was a "disaster". What a beautiful cake!

And I can't possibly imagine the groom couldn't figure out the bicycle connection, especially with that topper. I think your g. certificate offer is more than generous.
post #90 of 123
Quote:
Originally Posted by homeschoolmomof5

Keep in mind that as hard as we work on our masterpieces, we are still SERVING someone-and(barring the occasional nut-job) in the end it IS their opinion that counts.



I mean it's nice to get nice comments about your work and I'm not saying that blowing off complaints is good or right, they should always be addressed but frankly, my opinion of my work is the most important one to me. I rock.

You have to have a mindset like that. I see some folks on here just dying for some feedback and affirmation from people and dude, you can't control that, you can't depend on that. If you're own opinion is not the one you depend on, you're totally blown about by the wind and circumstances beyond your control.

It's my opinion that counts. icon_biggrin.gif
one baker's never ever do is the next baker's 'i swear by this'
 
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one baker's never ever do is the next baker's 'i swear by this'
 
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