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post #46 of 123
Okay, I'm not trying to start anything, but I know it probably will and I know I am also a new person, so it will seem strange me saying this, but here goes.

Most of the people that are saying give full refund or give huge refund, seem like they are newer people here. Do these people own business or just hobby bake? If you were running a business do you really think you would give a full refund for a small mistake like that? Come on, I don't even run a business, but I know that's not how it works.

I also live in Anchorage. I have been to Kory's store and talked with her. She is a very sweet and honest person. I think what she has done is commendable. She is trying to make her mistake right and I think she is a class act for how calm she is taking all of this.
post #47 of 123
Quote:
Originally Posted by Alaskahsm

Okay, I'm not trying to start anything, but I know it probably will and I know I am also a new person, so it will seem strange me saying this, but here goes.

Most of the people that are saying give full refund or give huge refund, seem like they are newer people here. Do these people own business or just hobby bake? If you were running a business do you really think you would give a full refund for a small mistake like that? Come on, I don't even run a business, but I know that's not how it works.



I have been waching this post, for a while, and was not going to comment, but I agree with you 100%, and I am an hobby baker. People don't know or don't want to know until the shoes are on their foot.
God Makes all things Possible
Stressed Spelled Backwards Is Desserts.

http://www.facebook.com/pages/Delicious-Delicacies/174954222544316
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God Makes all things Possible
Stressed Spelled Backwards Is Desserts.

http://www.facebook.com/pages/Delicious-Delicacies/174954222544316
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post #48 of 123
Well, I am going to put mine in too...

The colors were right. Not faded properly, but right. It was yummy. I don't understand how the late delivery was a factor, if they were still in the ceremony while it was being delivered, instead of having a massive unveiling. But I'm blonde. Or mostly, anyway. I think a $200 GC is more than enough compensation. You are a class-act, girl!
Eat Smart... Eat Cake!!!
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Eat Smart... Eat Cake!!!
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post #49 of 123
Sorry I'm just trying to get the idea of the cake right in my head..

So for argument's sake let's assume it's a three tier.. the bride wanted the bottom black fading into blue going up the cake so that the top tier was essentially a blue fade to white? and Kory just did the fade each time for each tier?

So she's crying because she actually got a variation of the actual design? Essentially, three times the design itself?

That's hardly enough to cry about that it ruined everything for her. I mean, if it was basically the design she wanted just on a smaller per tier scale, what kind of husband wouldn't be able to recognize that if it's mimicing the bike design with the bike trinket on top? She still had to explain it to him?! pleease. Maybe she's just mad because she thought he was going to get it and think it was soooo coool of his new wife, and he didn't and now she's mad at the 'waste' of a surprise that failed and voila, I'll just complain and get the money back.

Besides, even if the tiers were done differently, everything else she planned around it, so she says would still go with it. It's not like kory did it in green!
post #50 of 123
Quote:
Originally Posted by Clovers

..... what kind of husband wouldn't be able to recognize that if it's mimicing the bike design with the bike trinket on top? She still had to explain it to him?! pleease. Maybe she's just mad because she thought he was going to get it and think it was soooo coool of his new wife, and he didn't and now she's mad at the 'waste' of a surprise that failed and voila, I'll just complain and get the money back.


You know, I thought this same thing ..... she had to EXPLAIN it??? icon_eek.gif And I think it was less of a "waste of a surprise" and more of "He didnt' get down on his knees and tell me how great I am!" icon_eek.gif

Like I said earlier ... total drama queen; has to be the center of attention; no matter what it takes to be the center of attention; even if it takes being a "victim" by having a cake that "ruined" her "entire" wedding.

I'm starting to really feel sorry for the groom.
post #51 of 123
I just don't agree with those who are shrugging off the wedding details as not being that important. Yes, the goal of the wedding is marriage, but if it wasn't about all the details and having your perfect day then people would just go to the courthouse and not dish out thousands of dollars for the wedding.

I don't neccesarily think the bride is out of line for complaining about the cake, she paid a steep price and it wasn't what she ordered. And who cares if the cake was a surprise for the groom it's her wedding and she was willing to pay for it.

I think it is great that you are willing to work with her to compensate. But I would give her cash and not a certificate.
post #52 of 123
Quote:
Quote:

... don't agree with those who are shrugging off the wedding details as not being that important. ...



not saying "not important"

saying -- priorities seriously out of whack.

-----

personal illustration:

I direct theatre.

I want every show P E R F E C T ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

DID YOU HERE THAT ??

P E R F E C T !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


now who am I kidding!

ME and only ME

taint gonna happen!

I have to accept that it will be "close enough"
that some details will go by the way side
that things will (oh boy do they!) go wrong
and that audience will most likely never ever know (even the time the set fell over right in the middle of the show they thought it was a part of the show and didn't see the multiple heart/panic attacks backstage!)

----

no one is arguing that something needs to be done to "get right" with the bride.

----

just that the bride is in serious need of an attitude adjustment or else all the rest of her life will be spent in one pout after another.
Keep on cakin'!
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Keep on cakin'!
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post #53 of 123
Yup. What Doug said.

Sure, there was definitely a screw up and something should be done to rectify it.. but at the end of the day, if more people understood that you are getting married so that you have a MARRIAGE in the end and not just a WEDDING, people would be a lot happier, married longer and you wouldn't find cake decorators stuck in positions like this when spoiled bridezillas pout til they get their way.
post #54 of 123
Kim, I don't think the bride is out of line to complain, and I would venture to say that Kory doesn't think she's out of line either.

What I have an issue with is the whole drama thing the bride is pulling. She's "too upset" to come in the shop to talk to Kory so she sits in the car? Oh pul-lease!

The bride said:
Quote:
Quote:

Looking back on my wedding day that should be the happiest day of my life all I can remember is how nothing went right because my main focus point was so wrong.

NOTHING went right because the cake was the wrong color scheme? Give me a freakin' break!

Quote:
Quote:

... had I known from the beginning that this is how my wedding day was going to turn out I would never have paid for that

So her ENTIRE wedding DAY turned out bad because the color scheme on the cake, that she said tasted great, wasn't quite right? Oh come on!

I dont' dispute the bride's position to discuss the problem. But to turn it into this big drama just so all of her friends can pat her on the head and go "there there, honey!" She IS getting what she wanted .... she gets to be the center of attention in her big drama.

This can just as easily be resolved without all of the theatrics.
post #55 of 123
hmmm....

wedding is supposed to be "happiest day of my life"

ok...so giving birth to your child is ??????????

seeing that child grow up is??????

oh PUHLEEZE -- it's one stinkin' day -- not the be all end all of your personal private universe!
Keep on cakin'!
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Keep on cakin'!
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post #56 of 123
Well, to be honest, my wedding day WAS the happiest, and I have 2 kids. I remember what the birthing process was like!!!!! UGH!!!! and the whole terrible twos and pre-teen are kicking in around here, and it's not pretty either!
But really I have to agree, she is a bit Whackadoodle.
Eat Smart... Eat Cake!!!
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Eat Smart... Eat Cake!!!
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post #57 of 123
To add to Doug's observation, I'd heard many many years ago that to refer to a wedding day as "the biggest day of a woman's life" is saying that she has nothing to look forward to. This is it. Downhill from there. She has nothing else to contribute in her lifetime. Zip. Nada.

As Doug points out, this is so not true.
post #58 of 123
to designate ONE particular day as SUPPOSED TO BE -- HAS TO BE

THE ! ! ! ! ! !

HAPPIEST ! ! ! ! !

DAY ! ! ! ! ! !

of

MY ! ! ! ! ! ! ! ! !

LIFE ! ! ! ! ! ! ! (yes the whole ENTIRE ! ! ! ! life!)

is

SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

misguided

and cutting off all possibilities of surprising joys and happiness in other places and times

not to mention


SOOOOOOOOOOO

setting self up for disappoint if even one little iota of a thing goes wrong.
Keep on cakin'!
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Keep on cakin'!
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post #59 of 123
I have read this whole topic and I do feel the bride had a right to complain and Kory had certainly done the right thing in how she has handled the problem. By admitting she made the error on the effect and offering the Gift Certificate since she is not sure of what the bride wants she has opened the lines of communication open even more. This offer will allow the bride to think it over and decide if the amount is enough and if she would prefer cash or the certificate. No matter what she does, in the bride's mind Kory "ruined" her wedding and she will bad mouth her to everyone that will listen. icon_twisted.gif Kory did what she needed to do to make the wedding pleasurable for this girl and with the exception of the fading (which the groom didn't understand anyway) she succeeded. I believe she is handling this like a true professional and for you newbies (those that do not have a business) unless you have walked in her shoes, you should not put out the nails for her to walk on. icon_wink.gificon_wink.gif
evelyn

Cake brings out the inner child in you.
 

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Cake brings out the inner child in you.
 

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post #60 of 123
Okay, I'm pretty new here & wasn't going to comment but feel I must! I am not a professional baker so have no opinion on what refund is or is not appropriate. However, after looking at Kory's other cakes & her website I just can't understand how the cake was a total loss! It seems to me that even a screwed up cake (& this doesn't sound like it to me) by Kory would be a beautiful cake. I am sure that she will handle it w/ style & grace.
JMHO
Every passing moment is another chance to turn it all around...
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Every passing moment is another chance to turn it all around...
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