I finished reading the thread and I know my opinion does not jive with those posting but I honestly don't see why you should cough up the pittance she paid unless she did not serve it.
If it was unserveable then that's a different matter.
If it was just a visual matter then of course no one expected the cake to come out like that but to me, prostrating yourself thusly is too much to me.
Everybody wanted and expected more. Very unfortunately, it comes down to the fact that she was vastly discounted in advance. This is a business transaction yes? They ate the cake that was purchased yes? They did not get the bang for thier buck...ah what buck? Refund the visual part of the purchase price, zero.
I can see refunding maybe to feel better. But not in a business sense. You've already donated your time and energy. It all went wrong and I'm sorry about that. But it's not your responsibility to provide cake for free just because you ran into tragic difficulties.
The price she negotiated with you leaves no wiggle room for issues like these ~ it was all done in advance as far as I'm concerned.
So since you already told her you would refund, maybe comfort your self a little with these thoughts. If it was unserve-able then your refund is legit. But if they served it you have totally gone beyond the extra mile again
and you rest easy, CakeBuddy.
Originally Posted by mandice
...She had told me her budget was only $250 and feed 200 and initially I didn't want to do it because it's not worth it, but i figured, whatever, I'll take the loss because it's for a good friend of my friend and it'll give me another cake for my portfolio...
By your own estimation in the first place you are taking a loss.
I think you don't have to compound it.
Just my opinion.