Cst. came by the bakery to p/u custom-decorated ICE CREAM cake, put cake in cart and proceded to complete her shopping...which took an hour an a half! Got to the check out and the cake was melted. Manager got called to the till. Cst. was IRATE that cake had melted. Guess who got to redo the cake while the cst. stood there roller her eyes, tapping her foot, and harumphing?
Cst. p/u custom decorated cupcake cake, pays for cake. Takes cake to car and puts in back seat. Drives across town to party supply store. Comes out an hour later with rest of party goods. Surprised to find that July + Georgia + sitting in car + icinng = melted mess. Cst. comes back to grocery store and gets manager. How DARE we sell her a cake with icing that melts in the heat! Guess who got to redo the cake while the cst. stood there warning everyone who walked by the bakery that icing melts if you leave a cake in your car?
Cst. p/u custom decorated cake, puts in bottom of car, finishes shopping in which she PILES all the rest of the groceries on the cake. Cst. gets to check out and pulls out squashed cake. Manager gets called to till. Cst. furious that we tried to "pass off" squashed cake as what she had ordered! Guess who got to redo the cake while the cst. stood there complaining that she needs the cake NOW!
There were customers whose kids pushed their fingers/hands all into the cake before the cake made it to check-out...we redid the cake. There were customers who ate part of the cake, left the cut side of the cake exposed to the air, and then returned the cake the next day for a FULL REFUND, because we sold them "stale" cake (at least 1 of these every week!). Customers putting cakes in car trunks, customers carrying cakes carelessly, customers putting cakes on things that cannot support the weight of the cake, customers doing all sorts of things to cakes than you'd think anyone with half a brain would realize you cannot do. It's cake people, not brick and mortar!
People can be such idiots.