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Naughty cake email booboo

post #1 of 21
Thread Starter 
Ok so I make naughty cakes sometimes when ppl acutally ask for them. I email a few ppl who just want to see my cakes so I have them in a business catagory in my email. Well I have over 200 ppl subscribe to my naughty cakes and want to be emailed so I have them in the naughty cakes catagory in my email. Somehow the business catagory was added to the naughty cakes catagory and OOOOH boy it wasnt pretty yesterday. I did a naughty cake and emailed it to the naughty cakes ppl catagory and not soon after I sent it out I get an email asking me not to send them to this person that she didnt want to see them. That is when I discovered that they had been added and took her off immediately and appologized over and over she understood it was a mistake no big deal.

Well then I get another email telling me not to email these nasty discusting cakes "her opinion no problem" to her That she doesnt want to see "explicit word female part explicit word male part". I appologized and removed her name from the list and told her it would never happen again and that I had no idea how her name got on the list. I asked her was the the 1st email with them in it she has gotten from I was trying to find out what happend and when it happened to see if it was my fault or report it to yahoo.
Well she wasnt satisfied yet .She had to tell me off some more saying she doesnt care if it was the 1st or 10th time she doesnt want them " which I understood" but the words she used were uncalled for. So I just left her alone after that saying She will never recieve another email from me again that it was an accident but she has been deleted completely from my contact list.

A few other ppl told me they were accidently put on and politely asked me to take them off as well." I sent out another email saying if you received an email with naughty cakes to let me know if you didnt subscribe and I would remove them immedidately that somehow they were added". about 7ppl total so far were added by accident. The were very nice about it and understood. I just felt bad all night long that this happened and I have no idea how it did. That is why I had seperate catagories so ppl who wanted to see them could.

Ugh.. thanks for listening.
post #2 of 21
Oh no!!! That sucks. Hopefully you get no more backlash from this. In the grand scheme though... not a HUGE problem since most were able to be polite about it. Mistakes happen, it's how you handle them that lasts in people's minds. You have been professional and courteous and that is what really matters. icon_smile.gif
post #3 of 21
E-mail gaffes are the worst.

I think you did the best you could with a bad situation by being proactive and sending them an e-mail, notifying them of the potential problem.
post #4 of 21
As jkalman said, "Mistakes happen" it's not the end of the world. You did what you could to fix the issue and that's it. We all have or seen those parts before. LOL
Happy Baking,

Twin Dees

"Good cakes aren't cheap,
Cheap cakes aren't good" (TM)

I am a very proud Mom of Nia , Jada, & D.J.
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Happy Baking,

Twin Dees

"Good cakes aren't cheap,
Cheap cakes aren't good" (TM)

I am a very proud Mom of Nia , Jada, & D.J.
Reply
post #5 of 21
i have those cakes on my website too but they are blocked, and if someone is looking for that kind of cake they have to email me and i will send them the link to see them. Perhaps you could do it that way too, have people request to see the pages instead of sending them out and risking sending them to people who didn;t ask.
post #6 of 21
.........tits happen.


I tried to resist, honestly!! icon_razz.gif
When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
~~~
If God is for us, who can be against us?
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When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, "I used everything you gave me". Erma Bombeck
~~~
If God is for us, who can be against us?
Reply
post #7 of 21
That sucks that that happened. Luckily it wasn't such a big deal to most of them. Maybe you will even get naughty orders from non naughty clients now icon_biggrin.gif

I always find it funny that the ppl who get so offended by naughty images or bad words are the ones that use them the most. The lady doth protest too much, methinks.
post #8 of 21
Thread Starter 
Quote:
Originally Posted by kansaslaura

.........tits happen.


I tried to resist, honestly!! icon_razz.gif



icon_biggrin.gif ha
post #9 of 21
As a European I would've said, no biggie. As an adult with a child, I say the same. She knows what we look like, and what she will look like in several years. She knows where babies come from and how. She is nearly twelve but I always say and firmly believe, that forbidden fruit are always the most tasty ones. You apologised and tried to rectify the situation, that's all you can do. Unfortunately there will always be people, who say that isn't enough, but in my opinion, that is their problem, not yours.
The more calm you stay, the more people will believe you in that it was a mistake, you could do nothing about, so stay calm, explain if they ask, apologise ( that is what they will always tell their kids to do, when they do something wrong, so they should be able to accept it as well) but other than that, there is nothing else you can do. Be natural about it, that is the best defense and the most believable as well
regards from Shanghai, China
Ursula
http://www.flickr.com/photos/shanghai-schroeder/
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regards from Shanghai, China
Ursula
http://www.flickr.com/photos/shanghai-schroeder/
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post #10 of 21
Quote:
Originally Posted by meegh

That sucks that that happened. Luckily it wasn't such a big deal to most of them. Maybe you will even get naughty orders from non naughty clients now icon_biggrin.gif

I always find it funny that the ppl who get so offended by naughty images or bad words are the ones that use them the most. The lady doth protest too much, methinks.



I totally agree! ^^^^^^^
Sorry this happened, but you did the right thing!!!
Cake just makes people happy!!!!

http://susanscakecreations.vpweb.com/
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Cake just makes people happy!!!!

http://susanscakecreations.vpweb.com/
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post #11 of 21
Quote:
Originally Posted by kansaslaura

.........tits happen. icon_razz.gif




icon_lol.gificon_lol.gificon_lol.gificon_lol.gif
JACOB KOBE-MEKHI BORN 12/07/10 8LBS 1OZ!!!



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JACOB KOBE-MEKHI BORN 12/07/10 8LBS 1OZ!!!



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post #12 of 21
Thread Starter 
Thanks guys, I think I will try the sending the link thing instead of attaching the pics
post #13 of 21
Quote:
Quote:

Well then I get another email telling me not to email these nasty discusting cakes "her opinion no problem" to her That she doesnt want to see "explicit word female part explicit word male part". I appologized and removed her name from the list and told her it would never happen again and that I had no idea how her name got on the list. I asked her was the the 1st email with them in it she has gotten from I was trying to find out what happend and when it happened to see if it was my fault or report it to yahoo.
Well she wasnt satisfied yet .She had to tell me off some more saying she doesnt care if it was the 1st or 10th time she doesnt want them " which I understood" but the words she used were uncalled for. So I just left her alone after that saying She will never recieve another email from me again that it was an accident but she has been deleted completely from my contact list.



Isn't it funny that she doesn't want "nasty" pictures emailed to her, but she has no problem having a filthy mouth! icon_confused.gif This lady (and I use the term loosely!) needs a reality check! icon_wink.gif

Don't loose any sleep over her, you did the best you could in a bad situation and handled it very well!
thumbs_up.gif
Gail
CakeCentral is my addiction...boy, am I glad there's no 12-step program for it!!
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CakeCentral is my addiction...boy, am I glad there's no 12-step program for it!!
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post #14 of 21
Thread Starter 
I know that is one thing I didnt get was her mouth.
post #15 of 21
I can't look at naughty pictures but I can talk a sailor into embarassment icon_lol.gif UHM, get over it! Perhaps if you do send a group mailer out you could include a warning in the message line. Adult content. That way if they recieve it and don't want it they can delete it. I am so sorry this happened to you.
yesterday is history, tomorrow is a mystery, and today is a gift, that is why it is called the present. from the movie Kung Fu Panda
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yesterday is history, tomorrow is a mystery, and today is a gift, that is why it is called the present. from the movie Kung Fu Panda
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