Originally Posted by poshcakedesigns
And she had the nerve to tell me she wasn't going to play the 'pay by the slice' game and wanted a quote on a cake.
I had a similar call but my lady was VERY nice about it. She asked, "Now, do you charge by the slice? (yes) Why is that?" I said, "Because that's our measuring stick. We have to know how much cake to make and that's measured by how many people you are going to feed. Paint is sold by the gallon ... you can't go into Lowe's and say 'I want to buy enough to paint 4 walls.' You have to tell them how many gallons you need. Paint by the gallon ... carpet by the yard.... food by the serving."
Like I said, she was very nice and said, "OH, I understand!"
And poshcake, I had a guy try that when I worked for a powercord company. We were no-bidding his request (what he wanted wouldn't meet UL requirements). He said we HAD to bid it because he needed 3 bids. After trying to convince him we WOULD. NOT. BID on this, I finally told my CSR to quote him $1000 per cord (avg price was $3.00 a cord). When he complained, I got on the phone and told him, "My CSR said we could not bid this. So if you want a bid, you've got a bid. And this bid MIGHT cover the cost of educating your engineer on UL requirements so you don't get sued when you try to use this cord. Now you can take this $1000 figure to your boss, or you can tell him we no-bid it."