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Wedding and Groom Cake Disaster... - Page 6

post #76 of 102
Let me tell you what happen to me. A lady came to place an order for a birthday cake, I was finishing a cake tasting, so she dig in all the flavors there where left. She decide to have a strawberry flavor cake(because it was for a girl), she love it, although i did tell her that kids are good with a regular vanilla cake or chocolate cake. Ok, she paid, perfect. she came the next Saturday to pick up her cake. It was very simple sheet cake, because she buy the decorations elsewhere. After 6 hours, she call me and tell me that the cake was a waste of money, the kids didn't like it. I told her that she need to bring back the rest of the cake next day in order to give her any refund(not to mention that i though the cake was hard, or the recipe didn't cake i was supposed to). Next day she came, with the leftovers, I touch the cake, it was fine, taste it, it was delicious....then ask her very seriously what they did not like....she said the kids didn't like strawberry flavor...ahaaaaa.....look her through her eyes and tell her in her face that she decide the flavor and refuse my suggestion, tell her no money will be refund and advice her that is against the law the intention of avoid payment of received services. She turned white....., and leave. I call her friend(frequent customer) and tell her no order will be accepted from her friend. She was embarrassed. (But I did that just in case her friend wanted to talk bad of me). I learn my lesson, but she learn one two.
post #77 of 102
Quote:
Originally Posted by Santa_Kitchen

Let me tell you what happen to me. A lady came to place an order for a birthday cake, I was finishing a cake tasting, so she dig in all the flavors there where left. She decide to have a strawberry flavor cake(because it was for a girl), she love it, although i did tell her that kids are good with a regular vanilla cake or chocolate cake. Ok, she paid, perfect. she came the next Saturday to pick up her cake. It was very simple sheet cake, because she buy the decorations elsewhere. After 6 hours, she call me and tell me that the cake was a waste of money, the kids didn't like it. I told her that she need to bring back the rest of the cake next day in order to give her any refund(not to mention that i though the cake was hard, or the recipe didn't cake i was supposed to). Next day she came, with the leftovers, I touch the cake, it was fine, taste it, it was delicious....then ask her very seriously what they did not like....she said the kids didn't like strawberry flavor...ahaaaaa.....look her through her eyes and tell her in her face that she decide the flavor and refuse my suggestion, tell her no money will be refund and advice her that is against the law the intention of avoid payment of received services. She turned white....., and leave. I call her friend(frequent customer) and tell her no order will be accepted from her friend. She was embarrassed. (But I did that just in case her friend wanted to talk bad of me). I learn my lesson, but she learn one two.



icon_twisted.gif You go girl! Very well handled!
post #78 of 102
Yikes icon_sad.gif Please don't send that email. It's way too personal and emotional. Sleep on it.
- Natalie
"Blessed are the cheesemakers?"
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- Natalie
"Blessed are the cheesemakers?"
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post #79 of 102
Is that a copy of what you already sent to the bride or what you intend to send?
But they that wait upon the Lord shall renew their strength. They shall mount up with wings as eagles; they shall run and not be weary; they shall walk and not faint. Is. 40 :31
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But they that wait upon the Lord shall renew their strength. They shall mount up with wings as eagles; they shall run and not be weary; they shall walk and not faint. Is. 40 :31
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post #80 of 102
Yes, I agree with everyone on this one. You sound too concerned. That gives her the power in the situation. When you are on the defense, it always makes you look guilty. You aren't guilty of all the stuff she's accusing you of so don't act like it. Just send a fax like K8 suggested and let her make the next move.
This is just the way some people try to get their money back. They are the same people who wear a formal for one night and then take it back to the store with sweat stains in the armpits and say "it didn't fit". Yeah, uh-huh....
The Ladyfish... Obi Wan Kenobi of cakes....
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The Ladyfish... Obi Wan Kenobi of cakes....
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post #81 of 102
I wonder, did she complain to the management at the venue about the reception, you know, the food, maybe the lettuce wasnt green enough, the seats werent spaced apart evenly. It really sounds like what alot of replies on here are saying, she got in way over her head. Basically a con artist trying to recoup most of her wedding budget back. Because some of the complaints she is giving you are really bogus. Like I said before, if you want to do it for PR purposes, only refund what you didnt spend on the cake, but Id just let it go, you obviously had enough happy clients to feel you could open your own shop so who cares what she says, your photos of your work speak for themselves. Maybe refund the delivery fee since the driver screwed up the birds.
post #82 of 102
What are you doing? You are just giving her all the amo that she needs against you. You actually told her that you had another incident where the cake was in an accident. Why does she need to know that. I am just confused why you find the need to over explain yourself to this bride. If this is what you are going to send you might as well give her the checks now and close up shop. Think about it. Everyone here is trying to help you sometimes we should take the advice if we ask for it and it will save you a lot in the end. Why would you give her the money back for the guitar? Because it was black? So she chose the color and then you admitted that you didnt even make her cakes someone else did and you only made the baseball cap. Then you made it personal and asked her if she would accept not getting paid at work because she didnt do a good job. Take the advice of K8 and the others quick and learn from this situation and never do it again. Do you really want to have a shop and run a business or just decorate cakes. Keep it about business and dont get emotional.
post #83 of 102
STOP! Stop stop stop. Go for a run. Go to the movies. Go to dinner. Just step away from this and do NOT under any circumstance send her that letter. You must calm yourself. And you must act like a professional.
You will regret it later if you send this letter. Be brief, to the point, short even. Watch your words, and don't over share.
post #84 of 102
Thread Starter 
I'm sorry... I'm such a butthead. I should have totally posted this before I sent it icon_mad.gif .. Oh well, I am faxing her a copy of the contract that covers everything I have said.... and yet another thing.. her payment was a week late and in my contract I state I can actually liquidate that money and cancel the contract if timely payments are not made. So, in reality, if I was a shrewd business person I could have just kept the money and not made the cakes...


icon_rolleyes.gif There's an idea... but I couldn't be that snotty I guess!!
Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
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Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
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post #85 of 102
You actually sent that???? Oh boy,.... well I guess she is getting what she wanted then. Hope you don't loose too much...
Prepare like you will live forever. Live like you will die tomorrow.
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Prepare like you will live forever. Live like you will die tomorrow.
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post #86 of 102
wait! where can you go on a honeymoon and get all your flowers for a wedding for a measly 800?!?!?!?
post #87 of 102
Quote:
Originally Posted by Rocketgirl899

wait! where can you go on a honeymoon and get all your flowers for a wedding for a measly 800?!?!?!?



The Bronx...HA HA HA! icon_lol.gif
post #88 of 102
I know you have already sent that letter.. but just for future reference.. I would make sure you don't make the same decision again.

The letter was very unprofessional, had poor grammar, and was almost attacking the customer. You were all over the place in your thoughts and it was not very coherent. I know you feel like the situation has turned personal, but you need to take your personal feelings out of your business. She feels like you messed up her cake, but.. you have a contract, she agreed to it, and that's that. If she wasn't happy yet she got what she ordered, then she needs to suck it up and you need to stick firm on the fact that you delivered what you said you would deliver.

If the guitar cake was messed up it should have been fixed before it went out. If there was no time for that then fine, give her a partial refund. If people didn't eat the cake because it was airbrushed black.. well that sucks for them that they missed out on cake. She ordered a cake that would have parts of it black.. what did she want it to by dyed with..that magic dye that turns clear when it hits air!!!???!

I'm sorry this problem has happened to you but take it as a lesson learned and learn from your mistakes. Don't loose your confidence. Remember that you are an amazing cake decorator (I just went to your site) and that bad things happen to everyone.
-Alexandra
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-Alexandra
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post #89 of 102
ok I dont even know why I even keep checking in on this because at this point I feel any advice is useless. I do have one question Do you have a silent partner? If so let them handle customer complaints from now on because obviously someone helped with your contract. I pray that you learn from all of this and dont try this again. You have to grow a thicker skin if you want to succeed. I wish you the best.
post #90 of 102
Quote:
Originally Posted by alexandrabill

I know you have already sent that letter.. but just for future reference.. I would make sure you don't make the same decision again.

The letter was very unprofessional, had poor grammar, and was almost attacking the customer. You were all over the place in your thoughts and it was not very coherent. I know you feel like the situation has turned personal, but you need to take your personal feelings out of your business. She feels like you messed up her cake, but.. you have a contract, she agreed to it, and that's that. If she wasn't happy yet she got what she ordered, then she needs to suck it up and you need to stick firm on the fact that you delivered what you said you would deliver.



TOTALLY!!!! I was reading the letter and shaking my head.

LOL about the Bronx. I mean even for say 100 people? dam... as in icing... I have no intentions of getting married....so I won't have to worry about all this crap. icon_biggrin.gif

I wanna see these cakes. No disrespect but why didn't you take a photo in your shop? Even if it is just a crappy one on your cell? If I spend tons of time on something I want proof!

And you said she wanted ACE of Cake quality? Sh*t goes wrong with their cakes all the time.. she got what she paid for! lol. not really but still.


If one thing is wrong, people tend to find another, and another, and another, till finally nothing is right.

At the shop I worked at, one time the owner forgot the topper. The bride and groom and said it ruined there wedding! wanted a whole refund!

Also then the "ivory" wasn't "ivory" and there wasn't enough filling (single layer 3 tier torted) I felt horrible because it was one of the first wedding cake orders I took... I had heard the owner tell another customer to bring in the topper to make sure it would stay on the cake and be supported right. So this is what I told couple. So they came in and were ticked at me!

Oh so much I learned from working at that shop... more what NOT to do then what to do.
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