Let me tell you what happen to me. A lady came to place an order for a birthday cake, I was finishing a cake tasting, so she dig in all the flavors there where left. She decide to have a strawberry flavor cake(because it was for a girl), she love it, although i did tell her that kids are good with a regular vanilla cake or chocolate cake. Ok, she paid, perfect. she came the next Saturday to pick up her cake. It was very simple sheet cake, because she buy the decorations elsewhere. After 6 hours, she call me and tell me that the cake was a waste of money, the kids didn't like it. I told her that she need to bring back the rest of the cake next day in order to give her any refund(not to mention that i though the cake was hard, or the recipe didn't cake i was supposed to). Next day she came, with the leftovers, I touch the cake, it was fine, taste it, it was delicious....then ask her very seriously what they did not like....she said the kids didn't like strawberry flavor...ahaaaaa.....look her through her eyes and tell her in her face that she decide the flavor and refuse my suggestion, tell her no money will be refund and advice her that is against the law the intention of avoid payment of received services. She turned white....., and leave. I call her friend(frequent customer) and tell her no order will be accepted from her friend. She was embarrassed. (But I did that just in case her friend wanted to talk bad of me). I learn my lesson, but she learn one two.
post #76 of 104
2/25/09 at 10:59am