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Wedding and Groom Cake Disaster... - Page 5

post #61 of 104
[quote="patticakesnc"] Well it took a little digging but I found myspace pictures on her brothers myspace.

Have you thought about seeing if she has a myspace?
If I only had a piece of cake.....
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If I only had a piece of cake.....
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post #62 of 104
oh yeah or facebook.
Alison
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Alison
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post #63 of 104
Thread Starter 
I did call her today and left a vm, plus emailed her that I would like to see pictures of the cakes because I felt the bridal cake, besides the topper and one of the groom's cakes were fine (just not the guitar). I also sent back a picture of the ballcap she sent and it is clearly tan and white NOT blue??!!! Well, it took her a long time and she avoided my question about the hat twice until I demanded an answer and then she quickly emailed back stating that it was a light grey??? But she had said blue and sent me a pic of a tan hat? Her complaint on the hat cake was that she could see part of the board cut underneath?! Her complaint overall was that there was hardly any frosting on the cakes underneath and in between, nobody ate the cakes because they were afraid the airbrush on the guitar would die their teeth black, etc, etc..... I replied that I knew the hat cake had three layers of frosting and of course she didn't respond to it. I want to refund half, but I am feeling the full 800.00 is too much to swallow here..
Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
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Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
Reply
post #64 of 104
Thread Starter 
We were super rushed and the delivery driver took the worst pics EVER.. He was like 10 feet away. However, she saif she's going to get some over to me soon, and then I will post them. Thanks for all your support ladies...
Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
Reply
Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
Reply
post #65 of 104
yeah cakedog!!!!! Sounds like she is SEARCHING for complaints, not relying on actual problems. Heck, NOTHING is ever 100% perfect---- ever look for the seams in a beautifully wallpapered room? Yes, they exist, but the overall effect is still great/

Calmly thinking about it helps... sorry for your struggle. Glad to see that you are not going to lose everything on this. I still even believe $400 refund is too high. .... but your shop, your call....

HUGS
post #66 of 104
Be careful and continue diging more information, this brides sound like she want cake for free. Her allegations are so stupid, no sense, "afraid of stain their teeth", girl!!!!she decided the colors, you did the sketch, she approved, are you friking kidding me. the frosting, she does cakes? tell her that you need the cake pictures at the venue. And at least half of the cake, (because they did not eat it), in order to give her a refund. She sound like she did not receive enough money from their guests to go on honeymoon,and want to have it at your expenses!!!!!
post #67 of 104
Prissy bride...who lied.

So...she sent you a picture of the wrong hat--her G probably said "what the? Why isn't the hat blue?" and you probably told her how bad black food coloring tastes and that people don't like it (yes?) and she insisted on it anyway....and....you explained about the fondant/frosting ratios on the bridal cake and she wasn't listening.....

I'd give her maybe $200 for PR. She is clearly trying to cheat you out of money because she was a ditz and made some poor decisions but if you think the guitar was sub-par, do it for your own peace of mind.

When you give your word based on fraudulent claims, you are not bound by it because what you are saying is " I will agree to do this (give a refund) based on your claim."

If the claim is later disproved, then you are not obligated.
The Ladyfish... Obi Wan Kenobi of cakes....
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The Ladyfish... Obi Wan Kenobi of cakes....
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post #68 of 104
Could the topper issue not have been corrected by someone in the bridal party? That's a good question for her.

Y'know I obviously hope you can minimize the refund to it's smallest particle. What about refunding a third of a groom's cake--then you could say since she displayed and served the cakes she accepted them and you are refunding one 'cake'--less cost.

That the board showed some under the hat is not anywhere near a refundable issue huh. It's a clutching at straws issue.

I mean I think anything more than a 10% refund would be way too much.

This just seems like you were set up.

The average guest at a wedding says, "Oh my, not enough icing on this cake I can't eat it because this ratio is unacceptable." That's silly.

Airbrush black is the best way to do it--it leaves the least amount of residue in the mouth. This chick is gunning for you. I believe that if the guests were aware of this and were unhappy with that most odious of cake sins, not enough icing (lol) it was because of the vibe that was set (planned).

These claims even if all were 100% true are not anywhere near a $400 refund--5%, 10% max if that.

She wasn't happy she was getting married??? She had the cakes under the micro$cope de$parately $earching for flaw$$$.

No refund for her!

Hey, buy her a Mcdonald's coupon book and tell her to go get herself a Happy Meal on you.

Y'know what else? This is all this bride has on your cakes?!?!--Dudette, you did way good!! Had new work place, green employees, huge work load, stuff went wrong, man did you deliver!! Multiplied congratulations!! Youdabomb.
one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #69 of 104
See these folks got quickly overwhelmed by the cost of a wedding. They put three names in a hat, 'flowers', 'honeymoon' and 'cake'.
They drew 'cake'--so the money they had went on that. So you are being squeezed and held hostage by their disappointment.

A refund will not fix this.
one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #70 of 104
Thread Starter 
Hi __________________,

I'm actually glad the fax did not go through yesterday because frankly, I don't want to send this to your place of business as this is more of a personal matter. I will mail you the document after I can just look at the cakes. I feel this is only fair! Also, you did not give me the current address to send the checks to either. Please email that to me when you get this. The payments would begin by March 20th because I've already invested all my current cash flow in the two advanced cake classes coming up. According to my contract I really don't have to give back anything, but of course I want to save face and feel that you should be refunded for the guitar and topper.

However, on the other end I feel that this was very rushed and I have talked with a few other cake designers since speaking with you and they have all said it doesn't warrant even a $800.00 refund because firstly, you actually got the cakes, and they weren't burnt or destroyed, maybe less frosting than you wanted, but there was still something there (minus the guitar cake and the bridal topper). I only say this because I could tell you were acually starting to look for things that were wrong, such as the board showing some under the hat cake and the fact the black turned veryone's mouth black with the airbrush. Frankly, most people don't usually eat the airbrushed fondant because they realize food coloring will turn their mouth whatever color it is. I know you said the decorator put no icing underneath, and again, this is the guitar cake, which I was planning on refunding anyway (this would be approx $225.00 of the groom's portion and the topper would be $75.00). However, I know that the hat cake had 3 layers of frosting and you can't put a huge blob of frosting underneath fondant or the cake will slope .

Furthermore, I also did my own flowers at my wedding to save money, but I know that $900.00 in cakes did not prevent you from taking a honeymoon, because a honeymoon costs way more than that and Custom Cakes or Ace of Cakes would probably have charged you double what I charged since they have cake shops and employees (which I did too and caused me to lose money this time). I'm not trying to be rude here, but I frankly feel like you have buyers remorse and want all this money back unfairly when I had to pay employees to work, paid $250.00 plus in fondant and the fact you got two cakes which were correct minus the guitar cake, the cake topper and the berry cream cheese on 1 tier. I will admit that the only cake of your's I worked on was the hat cake (which I have now asked a 4th person and they state the picture was light tan, not blue or grey), Also, remmber that I had included the 2nd tasting in the wedding cake cost and that was $40.00 we added in on the pricing, which came to the 900-I'm not sure of the exact amount.... Mind you, I had to bake SEVERAL cakes for you that day and that was a lot of waste. $40.00 didn't even cover the cost of all that baking. And you told me not to pay my employees, but as a business owner, you cannot just "not pay someone" for a job that they did! Would you go to work and just not care if your employer said, "Well, this isn't the best job, so I'm not going to pay you today!?" You know that wouldn't fly and I have to pay them or else I can get sued by them, just like you would sue for your pay check.

I'm only saying all this because I need you to also see this from my end as well. It really isn't my fault that people decided not to eat the cakes. I actually wonder if you told everyone not to eat the cakes because you were wanting to return them for a refund. Of course everyone is going to agree with an upset bride that ALL the cakes looked absolutely atrocious. I have only had one instance where something like this happened and I was in a car accident and the wedding cake was destroyed, so I went to Bodi's at the last minute and they were able to put a cake together for me. I gave her back 25% because it wasn't the right flavors/design and felt this was fair because she still got a cake. Now, if I hadn't deilvered anything, then yes, I would feel I needed to give an enitre refund. I just really need to see the pictures and I will mail out the finalized document when I can see the cakes for myself.

Thank you,

Jennifer Campbell
Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
Reply
Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
Reply
post #71 of 104
Thread Starter 
Why the #$#$# didn't she call me AT the wedding and instead wait until 2 days later???? Hmmmm..
Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
Reply
Kathleen Campbell

www.acakebydesign.com
http://acakebydesign.blogspot.com
(912) 695-CAKE [2253]
Reply
post #72 of 104
Personally, I think the letter is way too wordy and sounds like you're admitting to pretty much everything she's complaining about. I feel like there are too many details included. Something straight to the point would be more professional, and would leave less of a "grey" area if she decides to pursue this further.

IMHO
"Good stuff isn't cheap and cheap stuff isn't any good." - Alton Brown
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"Good stuff isn't cheap and cheap stuff isn't any good." - Alton Brown
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post #73 of 104
Dear Bridelette,

I need to see your photos of the cakes in order to make final my decision regarding your complaint. Please remit along with your new address as soon as possible.

Sincerely,
JC
one baker's 'never ever do' is the next baker's 'i swear by this'
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one baker's 'never ever do' is the next baker's 'i swear by this'
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post #74 of 104
yeah... no no no no no NO on sending that letter! WAY too much info and personalization. You are running a business. This letter should be straightforward and eloquent and look like it came from a business.
post #75 of 104
I agree with Cristieb11, don't give her so many details, it's sounds like you agree with the"fault", instead demand the photos if she want to sustain her claim, don't explain her why the guest did not eat the cake, (anyway that is a matter of personal taste), do not explain why you think is unfair, just send her copy of her sign contract (did anyone in the venue sign as accept?), and the amount you will be willing to refund after evaluate all the photos. Also the argument of the icing is irrelevant and is not a matter of discuss with the client unless she actually verbalize that at the cake tasting and specified in the contract, under specifications. She taste the cake, she agree with the flavor, do not discuss that with her. You gave her what she paid, and she decide to make a big deal of that. After reviewing the pictures(try to ask fellow cake decorators in the area if you consider her argument unsustainable, so you can tell her that your decision is base and agree with other cake artist) She will not take you to court, believe me, nobody got silk because of the cake . What a bridezilla!!!
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