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Frustrated with client (warning long)! Advice? - Page 2

post #16 of 27
Very rude... how many cookies did she order? I like the odea of giving them to the school, but pipe big ol pink hearts or something girly on them first icon_smile.gif
post #17 of 27
I would have donated them to the local homeless shelter or Headstart program by now! I assume after 2 days, the customer is a no-show, so on the third day I find a new home for the "orphaned" goodies.
post #18 of 27
Personally, if it were me, I would place one last call:

"Hello, so-and-so, I am giving you one last phone call to try to arrange pick up of your cookies. I made a special exception in making these for you without a deposit because you are a reputable teacher at DDs school and I never dreamed it would be so difficult to get ahold of you.

In any case, the cost of the cookies I made for you is $____. Since I have no other way to reach you, I am leaving the invoice for you with Ms. ____________ at school and would appreciate your prompt payment. As I am sure you understand, I already laid out my own money for the ingredients for your order and spent a lot of time on your custom cookies. I expect to be paid on my invioce regardless of whether you come for the cookies.

Thank you in advance for your prompt attention to this matter."

Then make an invoice, drop it off at the school and see what happens. Don't hold your breath for payment, but at least she will know that you took the high road and she can't badmouth you. Chalk it up to experience.

Sorry it happened to you.
post #19 of 27
i disagree with leaving the invoice in someone elses hands....i think it puts them in a spot that is not their responsibility to be in. i would revise that suggestion, though, by asking the secretarial staff to put your invoice in her school mailbox, and leave the cookies in the lounge as stated.
the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
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the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
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post #20 of 27
Quote:
Originally Posted by mixinvixen

i disagree with leaving the invoice in someone elses hands....i think it puts them in a spot that is not their responsibility to be in. i would revise that suggestion, though, by asking the secretarial staff to put your invoice in her school mailbox, and leave the cookies in the lounge as stated.



Excellent point, minivixen. The school mailbox is an excellent choice. I would not, however, leave the cookies in the lounge or anywhere if I asked for/expected payment for them. I'd put them away in the freezer in case the nut actually does come for them. Just my 2 cents!
post #21 of 27
Thread Starter 
An update!

I finish typing up a very firm letter (worded very similar to projectqueen's suggestion) and am having Dh proofread for me when she finally calls! She's been sick, still wants the cookies, will meet me at school today when I drop off DD.

I will say that when I saw her she did look terrible (but still if it was me I would have called!). She loved the cookies. I got paid.
Thankfully, a happy ending!
post #22 of 27
thats awesome!! so happy 4 u! icon_biggrin.gif
post #23 of 27
YEAH! icon_biggrin.gif
post #24 of 27
I love a happy ending, sniff, sniff.... icon_biggrin.gif
post #25 of 27
Glad everything worked out.


Quote:
Originally Posted by chutzpah

What a dickwad.

Some folks just have no do-right.



Chutzpah, you crack me up!!! icon_lol.gif
I has a sad. I can has cake?
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I has a sad. I can has cake?
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post #26 of 27
I agree with MixinVixen - don't get anyone else involved (especially people at the school). This is between the client and you. At this point since the cookies are - how many days old? - I'd write her off, write off the order and make a note to never to do business with her again.

Then go enjoy those cookies with a big glass of cold milk!
"Mmmmmmmmm donuts." - Homer Simpson
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"Mmmmmmmmm donuts." - Homer Simpson
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post #27 of 27
It is good to hear there was a happy ending at the end of all this.
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