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Frustrated with client (warning long)! Advice?

post #1 of 27
Thread Starter 
Let me start out by saying that I normally post under another name. But since I am venting about a client, thought it best to do so under an "alias."

Here's the situation:
Last Thurs dd has an open house event at school. I bring decorated cookies. One of the teachers asks if I can do a last minute order for Sunday for nephew's birthday. I am completely slammed trying to prepare for a bridal show (also on Sunday- I tell her this), but because I am a glutten for punishment (and need the cash), say yes. Tell her that she will have to come pick them up. No problem. Leave without getting her phone number or cash deposit (2 things I normally NEVER do).

Sat morning: I track down her phone number from another teacher and talk to her. Tell her cookies will be ready that night if she wants to come get them. She asks if she can come late, between 9 and 10pm. No problem, I will be up working on dummy cakes. She'll call when she's on the way for directions to my house.

Sat night at 10:30: leave a voicemail that I haven't heard from her yet. I will be up all night working on dummy cakes and she can come as late as midnight. Otherwise, she needs to pick them up by 11am Sunday since my dh is leaving with the kids for the afternoon. Leave dh's name and number.

Sun evening: come home and cookies are still there. Call and leave message: I see your cookies are still here. Please call me as soon as possible.
I fall asleep at 8pm exhausted from bridal show.
9:43pm message on my voicemail: Hi, it's so and so. I was out of town longer than I expected. I still want the cookies. I will call you tomorrow at noon to talk about picking them up tomorrow night.

Monday: no phone call from client. I call at 2:30pm and say, still haven't heard from you, please call.
Pick up DD from school. Ask a teacher whom I am good friends with if client is generally reliable. Swears she is, can't believe she hasn't called, yadda yadda yadda.

Today (Tuesday): leave client a voicemail at 3pm: Still haven't heard from you. Please call and let me know what time you are coming today to pick up your cookies.

I am at loss as to what to do at this point! If you stuck with me for this long, thanks!! Any advice?
post #2 of 27
Wow, nice of her to put you out and then no show and then put you out several more times. I'd send her a bill, giving her a specific pay by date, attaching all documentation of contact and attemps to contact, rush order, etc.

I'd also never touch her again with a ten foot spatula.
bordercollie3 - ebay
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bordercollie3 - ebay
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post #3 of 27
I think you answered your own question when you mentioned that you always get a deposit in advance.

obviously that doesn't help you now.

it is possible that you will have to eat the cost of the order if they don't pick it up. Do you have another way to reach them, email maybe?

give the phone messages a rest and be sure you get payment in advance from this customer in the future.

Sorry this has happened btw. What awful timing while you were already so busy.
post #4 of 27
I got it.
Take one bite out of each cookie and pray to God that she shows up for them.

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anytime you judge somebody and
you judge something that makes them happy 
that's your weakness speaking ~~ hilaria baldwin
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anytime you judge somebody and
you judge something that makes them happy 
that's your weakness speaking ~~ hilaria baldwin
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post #5 of 27
So sorry this happened to you...You already put yourself out for her by doing the last minute order and then this run around about picking them up. I think I would have given her an ultimatum(sp?) with a time to pick them up and then if she didn't show...her loss. You were more than accomodating to her.
post #6 of 27
I swear people have some nerve.! Espeically since she is going to see you on a somewhat regular basis...ok so if the party has already happened what is she going to do with the cookies now? I know that isn't your problem....I know I had a situation last week where I had a friend of a friend order a cake, and didn't get a deposit, and it almost came back to bite me in the butt..long story! I have learned another valuable lesson to not do ANY business without money up front...I am sorry that you had to deal with this..especially when you are/were SO busy..I know I am a gutten for punishment too, I never say NO, even if it means pulling an all nighter! I would maybe take the cookies up to school when you know she is going to be there, and basically hand them over to her with the bill. If she is face to face with you, she will probably feel like an idiot (hopefully) and pay you. I would bypass the phone, obviously that isn't getting you anywhere! I would also "black list" her! I would refuse to do any kind of business with her again, I have done that in the past. Good luck, I hope you get your money either way!
post #7 of 27
i love k8memphis' idea!!! funny! that really bites that she did that tho. sorry. hope it all works out for you. icon_smile.gificon_smile.gif
post #8 of 27
Take the cookies to school, put them in the teacher's lounge with a big note saying they're from you, then write the cost off as a donation on your taxes.
post #9 of 27
But first, make sure to deface them with icing somehow...Change blue to pink, whatever, so that she can't grab them from the lounge and give them to her nephew!
post #10 of 27
Quote:
Originally Posted by costumeczar

Take the cookies to school, put them in the teacher's lounge with a big note saying they're from you, then write the cost off as a donation on your taxes.



LOVE this idea!

Definitely never do another order for this person...unless you tack on a large "handling" fee and get the money upfront.
The pessimist complains about the wind;
the optimist expects it to change;
the realist adjusts the sails.
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The pessimist complains about the wind;
the optimist expects it to change;
the realist adjusts the sails.
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post #11 of 27
I would find out where she lived, show up at her house unexpected, and say something like "Since you are busy and can't find the time to pick up the cookies, I decided to deliver them to you". She's screwed now, she has no choice.
Carleen
post #12 of 27
I would take them to school and leave them, along with an invoice at the office for her.
"Let your legacy not be the stupid forgettable dandruff of life but that you LIVED. That you were here and that people remember YOU in all your wonderfulness. Not your stuff. Because stuff is forgettable." - - Jackie (a blog writer from Canada)
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"Let your legacy not be the stupid forgettable dandruff of life but that you LIVED. That you were here and that people remember YOU in all your wonderfulness. Not your stuff. Because stuff is forgettable." - - Jackie (a blog writer from Canada)
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post #13 of 27
Have you heard from her yet? Just wondering and hoping for you (I want you to get paid without a hassle!)
post #14 of 27
What a dickwad.

Some folks just have no do-right.
post #15 of 27
Goodness. No money, no bakee. icon_smile.gif
No longer baking and caking. Medical transcriptionist and Thirty-One Gifts independent consultant.
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No longer baking and caking. Medical transcriptionist and Thirty-One Gifts independent consultant.
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