They come in for the consultation and decide immediately to work with me. They're having the reception at the mother's house and it was pretty casual, but they wanted a really fun and funky cake and didn't mind paying top dollar. They chose three different custom flavors and we came up with a fun, beach themed cake with whimiscal tiers, lots of different colors, shells and coral. The planner pipes in right away to say they don't need delivery, she will pick up the cake. The reception was about an hour away (I'm outside Philly) in Delaware. I deliver to Delaware all the time, but they never considered delivery.
Anyway, two days ago I get an email from the planner asking what she needs to do for the delivery, so I give her the whole spiel---flat area in the vehicle, preferably a van or SUV, blast the air conditioner, don't put the cake in the passenger seat or in the trunk, drive like a grandma, etc..
I have the cake ready for pickup this morning...it came out really cute and I knew the couple was going to love it. The planner shows up and raves about the cake. I offer to carry the cake out for her.
You know what's coming next...I go out to the driveway and see a small, beat up sedan with the trunk open. The planner's husband is scrambling to move all the junk out of the trunk. I tell them "no way". He offers to carry it on his lap, "nope", they want to put it in the back seat...next to their 2 year old in the car seat...are they kidding? Meanwhile, I'm standing in the rain with my husband holding an umbrella and my arms turning to jelly.
My husband offers to deliver. I tell them that I'll have to charge them extra to deliver since we'd have to rearrange our day. Her husband says, "don't worry it'll be fine". I look the planner in the eyes and tell her "you know, once it leaves my kitchen it's no longer my responsibility".
Finally, they put the cake in the back seat with the toddler and the husband squeezed into the 3 inches between the kid and the cake. As they pull out of the driveway she casually tells me that she's not driving straight to the reception in Delaware, but is going back to Philly to get dressed and then will drive to DE!!
Of course that means the cake will either sit in the hot car, or will be carried in and out of the car a few more times before it gets to the couple that paid for it.
I know it's not my problem at this point, but I feel bad because I think the couple will never see the cake as it was. I'm sure it's gonna be pretty beat up by the time it gets to Delaware. I'm tempted to send them an email next week with a photo so they can see what it was supposed to look like.
Sorry so long, just needed to rant and my husband's been listening to me go on about it all morning.