A sign posted asking people not to bang on a window is no more threatening than a sign posted asking people to "please do not touch".

Unless there is more to the story somehow, I think any news organization would just ignore this. It isn't a story in the least.

If she calls again, my attitude would be just one of general disinterest. If you defend yourself at all, I would simply say, "It is dangerous and disruptive to bang on the glass." And I would say nothing else at all!

Funny how the kids' feelings are hurt now. Didn't hurt their feelings while they were banging on the glass, did it?

So sorry you had this happen.

Some people are just so clueless you have to just forget about them.

I wonder, why it took her 2 weeks to call you.

Was she walking with her kids one day noticed the sign and her kids said someone posted it when we were watching you work?

Then she probably got their side of the story, they probably told her that YOU were banging on the window scaring them.... yeah that's it with that 3rd arm you have because the other 2 are full of sugar!

Sorry, I have 3 boys and when they do something wrong here is what I do:

1. I stop them and get down to their eye level, explain what they did was wrong and why.
2. then I say: what do we do now
3. I watch as they go up to the person and softly say: I am sorry I did this or that. I will not do it again.

When the person says, "That's ok, no problem"....

I say in a really happy nice voice , no that was not ok, they did something wrong and they needed to appologize. You just need to say "Thank you" Then they do and we are done and continue with whatever we were doing.
Many people have stopped me after I say this and say thank you to me to making them think about what you say to someone once they say sorry.

"That's ok is not a proper response" Thank you for appologizing" is the correct thing to say. This apply's to eveyone and I say that to everyone now and sometimes I get a weird look. I say, hey if you felt you needed to say sorry, then it was a bother or a problem for someone so "it's ok" is not going to cut it in my book!
This last Saturday I was having a sit down with the neighbors post kid bed time and they said, how do you get your kids to be so nice and well behaved.

1. I tell them when they do something wrong and that if they do it again they will either have a Time Out or they will loose privileges. Believe me my 3 yr old knows what privileges are.. TV, computer, games, treats. My 6 year old know that when I say stop or no I mean it. Follow through is a big thing for us, and many times it hurts us more than it does them.

2. Respect - we teach them respect of themselves, of elders and of others and of things that are theirs and that belong to others.

Off the soap box.


I really like that suggestion to call the news yourself and mention why you had to post a sign. Then up the anty have say that YOU were traumatized.


Good Luck.
edited for some typo's

Happy Birthday and sorry this lady is an social moron. She is raising brats who think they are entitled.

I have 3 children myself. They are 24, 20, and 17. They are (as my own darling mother said) a basket of crabs. My oldest child was DIFFICULT to deal with. They all fought with each other until I took up cake decorating to deal with them! LOL that is not an entire joke either. Oldest son is high strung and has been since day one. I have left many places because my kids started squabbling with each other - but they NEVER bothered other people and I didn't let them swing on fixtures, run around, bang on anything and believe me...my kids were and are still a handful.

I know what it is like to have a child that isn't a sweet little darling but that doesn't mean that I let them run wild or annoy other people.

She has enough gall for 40 people to suggest you terrorized her kids and they need "free cake" to compensate. Let her call whom ever she wants. She will get no where with that type of complaint. She should have stopped her children had she known it was going on - but I will bet you dollars to donuts she was oblivious to this until one of the kids remembered (two weeks after this huge trauma) and told her about it. I am sure they left out the 20 minutes of banging on the window too.

Hugs to you and don't give it another thought.

Happy Belated Birthday.

I honestly wouldnt even validate her with a response. She is obviously the kind of parent that lets her kids do whatever they want and then are shocked when people are upset that the kids are unruly. Honestly some people shouldnt be parents.

That woman is so clueless. The last time I was the the video store there was a man in there with two young children. While he looked for a movie, his kids raced around the store, bumping into people, fixtures, etc. The dad totally ignored them, even when his son ran into me and nearly knocked me down. Parents who don't discipline their kids really don't care about their kids (or the rest of the world for that matter)!

You don't owe that lady any apology -she owes YOU one! And the last thing I would want is to have to entertain her kids - they'd likely make a wreck of your bakery.

you're probably not even allowed to have people in the kitchen for health/safety reasons right?

Happy belated birthday!

I have been giggling because of some of these comments. I think you should go ring her doorbell for 20 minutes. HaHa-video it and send it to us.

I loved the mother's retort "You don't understand because you don't have children" Trust me the act of squeezing a baby out of your body does not give you instant understanding of behavior modification for kids, neither does living with them and letting them run wild.

The family that was asked to leave the restaurant might have been the story in Boston. In a fancy place two kids ran wild until the boy fell into the pastry cart. The family was asked to leave. Mom was outraged and threatened to sue, but as the family stepped out of the dining room all the other diners applauded. She never sued.

Primary school teachers all have a certain way to "look" at a kid and make them stop what they are doing-works just like a stun gun, I swear! Teachers are often looking for another job on the side, maybe you could hire one to stand at the window and give the "Hairy eyeball" to those little never do rights. What would the mom complain about then-News
Flash-someone looked at my kid funny? Film at 11?

Don't worry about going to the News-which reporter hasn't had an encounter with a bratty or annoying kid? This isn't news to them. But maybe she would have a chance with a world record listing-Kid bangs on window without stopping for 40 minutes.

Happy Birthday to you! So sorry that you had to deal with such a moronic woman and her bratty children. Hope you get a lot of publicity for the bakery if the airhead does go to the media.

I don't know when it happened but it seems that more and more, kids get to run the show, and their "parents" just let them do it. I know that if I would have been banging on the glass when I was their age, I may not have been able to sit the rest of the day (lol).

When each of my boys were about 3 (now 10 and 20), we had Manners Week. Every time they would ask for something, they had to say please. When they got it, they said thenk you. Adults were not Mary and Joe, they were Miss, Mrs. and Mr. until told otherwise by that particular adult. (A policy I still enforce). When they would touch something I would ask if their name was on it. If they said no, then I told them it was not theirs to touch, and to look with their eyes, not their hands. I definitely would have to give them a refresher course now and then, but for the most part they have retained what I had said to them ('cause I said it over and over and over during that week of training). I am lucky now, because my kids have never been the "I hope they're not bringing their kids" kids, and are very respectful.

Sorry to have hijacked with my story. I just get angry at people who, just because sperm met egg, call themselves parents, yet don't know the meaning of the word, or what the job entails.

Okay, off my soapbox. Hopefully the sign on your window will discourage further incidents like the one you just had, and you will be able to create your masterpieces (and they are) in peace!

Happy belated birthday - sorry I missed that last time.

I told my DH your story and he said. " Please do call the news have them come over....I could use the advertisement.
And oh please never come to my store and make sure to tell all your friends that they too are not welcome if their kids are like yours."

Everyone is on your side... any news yet!

Good Luck.

What I want to tell you to tell her is to "kiss the of your ". But that is not very nice.

Unless the news in your town are idiots..or she owns the news. Or she the boss of the news. They won't even look at such a stupid story.

Can you tell I'm a little fired up?

I am sick of people thinking just because they love their kids..you are suppose to bend over backwards for these Bebe's kids. "They don't die they multiple!"

Heck a better world record would be... cake decorator listened to banging on window for 40 minutes while trying to work and did not mame said bangers.

I have not read all the other responses yet, but what kind of mother is she?! I would NEVER allow my kids to disturb someone while working, and I dont allow my kids to bang on my windows, let alone someone elses. i do notice an over load of rude kids and unaware or uncaring parents lately and this alone fires my temper.

I like the response to use it for the advertising, because any person in their right mind would be backing you INCLUDING parents. Heck I would come by just to watch you decorate! Just because you post a sign, does not make you not kid friendly. I say get a permanent/nice plaque made to hang by your window for future incidents. She is looking for a handout obviously. If she was really mad, why would she want to come back?

You have more patience than i do! I would have gone out there personally and reamed their little butts.


Oh, and happy birthday

If she is contacting the news I would tell her thank you and please get the spelling of your bakery correct !!!

First of all - HAPPY BIRTHDAY!! I hope it was a nice one

OMG! What, is she looking for a babysitter for an hour or so! To think that you'd let those misbehaved kids into your kitchen!...The nerve! I have 4 kids and I can tell you, if they were acting like that in a bakery/restuarant they WOULD be tramatized...by me! No way should parents let their children act that way.

I thought of you and this post yesterday went I went to the tanning salon. They have a sign on the door that states something to the effect of "Please do not bring children under the age of 8 years old inside due to liability reasons." I thought to myself that the kind of lady in this post would complain and wonder why her little darlings couldn't terrorize their waiting room while she spent 20 minutes in the tanning bed!

I don't understand this woman, does she not think her kids did anything wrong. I guess you just like to terrorize kids by putting signs up, and wreck there good time. No one would go to that extent unless the kids were being unruly. Like you said you like the viewing window, and I'd tell her that, but when the kids are being so distractive, that you can't do your job, thats another thing. If she thinks the news would ever pick up a story like that, as soon as they heard the story, they would think, ya the kids had it coming. How Ridiculous.

My hubby worked for TV news for years. He did all kinds of stuff, sometimes he would answer the phone when people called with important stories. Most of the time they were hilarious. The whole news room would openly LAUGH at somebody who thinks that a "please - don't bang on the glass" sign is news worthy.

IF by some insane chance their wasn't enough local news to fill up 22 minutes, and they decided to follow up on this "story" they would have to follow certain legal steps. They cannot report the name of your business without first asking you to comment back - so there won't be a surprise story.

I have 2 kids, and I'll admit they would bang on your glass, and then I would snatch their hands and hold them until we left...

FREAK SHOW!!!!!

I HATE parents like this. I swear this is why we have kids taking guns to schools and shooting blindly. When Mommy's precious babies can do no wrong, they TRULY believe they can do no wrong. And, if they do do wrong, Mommy will bail them out! They do not learn that there are consequences to actions. They do not understand that they world does not revolve around them. It is shameful that people allow their children free reign AND expect the rest of us to not only accommodate but appreciate the little monsters.

I have 3 small kids (6-3-2). I took them to an indoor play area in a mall one day. Two bigger boys (maybe 8&10) were running wild in there...jumping on the things, chasing each other, hitting, yelling... you name it. This place is designed for kids 6 and under. When I got there, I kept an eye out. One of them knocked my middle child down...accidentally, but still. I told him firmly that he and his brother needed to calm down now that there were little ones playing. They did a little, but were still too big to even be there, and as more kids arrived, they were a big nuisance. I asked where their Mom was. They pointed to a salon nearby and told me she was getting her nails done. WTF?

I told them maybe they should sit down and wait until she was done because lots of little kids were playing and their parents were watching them, but there was noone to watch the boys. I was nice, but firm. A bit later their Mom sauntered in...her pretty nails all shiny. She walked over to her boys and then looked up at me. I just stared at her. "Bring It" I wanted to tell her. I would have liked to mess up her manicure!

Guess what, she didn't even approach me. She gathered her boys and they left kinda quickly. Wonder if she went to the news? Stupid lady. She'd have been better off leaving them at home while she got herself all dolled up. She wasn't parenting them anyway. Man I wish she would have come over to me!!!!!!!!

Sorry to go off on a crazy tangent. It just burns my butt to see Moms sippin' lattes and getting manicures and assuming their sweeties will be OK unattended...or someone else will take care of their responsibilities. I do NOTHING but watch my kids when I'm with my kids and I expect other parents to be at least half way tuned in!

So sorry this happened to you. I imagine this crazylady will fall by the wayside. She knows she's an idiot. She just has to make a scene for a minute and see if it gets her what she wants.

Sorry you had such a rotten birthday. Hopefully it got better after the mom and her kids left. I have two kids. One who has sensory issues-he would yell at strangers if they tried to talk to him, among other things. I was alway very aware of him and what was happening around him. You don't just leave your kids unattended-normal or otherwise. Parents have to be aware of what there kids are doing and give them consequences for their actions. To many parents want to be their childs friend and don't want to be a parent. When my kids are adults I can be their friend. Until then it's my job to teach them to become good people. It's hard with so many parents who don't take the time or make the effort to teach there children. That mom was selfish for putting you through that and clueless for thinking her kids were traumitized. Unfortunatly those kids don't have a good role model and will probably continue to bang on windows and run through stores. Sorry for ranting, but we are all on your side.

Deb... I swear we were seperated at birth at times!!

I'm the take no crap mom and I never have a shortage of large teenaged male types in and out of the house. The other day I stopped one at the door and said...

"What is this I hear about you throwing bottles out of car windows??? Don't you know SOMEONE has to pick them up?!?! And--aren't you the one who sits on MY sofa and talks all the green talk?... IF I EVER hear of you doing that again you'll be answering to me and I'm sure you don't want that, do you????

.......ummm........no........ sorry.. won't happen again............

Kids NEED guidance -- it lets them know someone has their back. I feel sorry for those kids, the mom needs HER butt kicked.

Your place or mine, Deb??

I didn't even read the rest of the posts, I just hit reply because I couldn't help myself. She is out of her mind! I have 2 kids so I feel I can say this, people now a days are raising complete brats Everything is everyone else's fault and never their sweet innocent child. Kids get used to acting how ever they feel like it and having mommy dearest defend them and eventually you have a self centered brat on your hands I hope you told her to take a hike, now I'll go read the rest of the posts

Just wanted to update everyone,

of course I never heard back from this lady. I'm not totally sure why I let this one get under my skin!

I think that as cake decorators we spend every day trying to make someone's birthday, anniversary, wedding etc extra special and it really upset me that this lady ruined my birthday.

oh well, live and learn.

I have also made a very lovely PERMANENT sign in the viewing window stating "please do not touch the glass!".

Thanks to everyone for your wonderful support!

I'd have told her to boil her head.

When I was about 6 or 7 my mother would leave me in front of the bakery when she did her Sunday shopping. I stood there for an hour to hour and half and was just mesmorized by the cake decorator. She always gave me my free cookie and I just stood there still and quiet so I could watch her decorate the cakes. That is one of my favorite childhood memories.