Customers Who Want To Know How You Do Things

Business By smab109 Updated 19 Jun 2008 , 9:52am by KitchenKat

milissasmom Cake Central Cake Decorator Profile
milissasmom Posted 16 Jun 2008 , 3:38pm
post #31 of 58
Quote:
Originally Posted by BrandisBaked

Quote:
Originally Posted by milissasmom

In my opinion, it's simple...CC'rs are different from this woman because CC'rs are here all for the same reason. We love what we do and want to share and learn from others. The time spent on CC is PRICELESS and I thankful for it every single day!! But if every person you met came and asked you how you do this and can they get a tip on doing that, and didnât place an order, where and when would you draw the line?? I know thatâs an over the top scenario but you know what I mean!! It seems to me if she wants a step-by-step private tutorial she needs to pay for it or go buy a book or somethingâ¦there are TONS out there. Especially since she obviously does not or can not order from you! Even if her son has nut allergies, there are SO many ways around that (he is not the first or the last to have this issue). Why can't she ask if you have a recipe that can handle this sort of situation? Or better yet why can't she lead you to the recipe she is obviously gonna use and slap your designs on? If she wants the info, set up a tutorial for her and charge her for it. Other than that, if this is a BUSINESS and you spend your very valuable time on this step-by-step directive with her, What Are You Getting Out Of It?? A future referral?? Probably, but probably not!!! If someone admires her cookies, she could possibly take the credit for the designs and then take the Order for the cookies while she is at it icon_smile.gif And then another, and anotherâ¦.etc.

I guess what I am saying is that this is a business, not a cooking class. NO, you are not gonna get every single order out there but it is not smart to give orders or potential orders away. The good Karma comes in from being a good, kind and truthful person. So if you make this a business transaction, you are showing that you are willing to share your techniques with strangers or customers. Trust me, she is not calling Duff or Collette and saying, "Hey, can you give me Step-By-Step directions on that FABULOUS cake I saw you decorate on TV last night?" Uh, NO....she would be charged for that! Don't sell yourself short or feel guilty about politely telling her that you will gladly set up a step by step tutorial for her for the fee of XX.XX. Again, this is a business! You are a professional and your time is valuable! (I'm gonna keep saying it until you believe it)!! thumbs_up.gif

Any second I spend doing anything that takes a way time from my daughter and husband I BETTER be getting paid for!! If not, then they are getting short-changed and there is no way I am doing that one! That's just my little two cents though icon_smile.gif Time is money!



If I adopted that attitude, I would refer people to my PayPal account before responding to a thread. LOL! I can understand if you don't have the time or don't have the desire to help someone in-depth... but the nicest thing you could do is point them in the most helpful direction (RIGHT HERE!).

Don't we all need some Cake Karma?




This was just my opinion...Or am I not allowed to have one of those or I won't have good (as you call it) Cake Karma? icon_cry.gificon_lol.gif Seriously, it's just the way I do things in my life and it simply works so I don't need to change it at all. By the way, going to a Site like Earlene's or CC is something completely different than asking someone to take out their PERSONAL time to do something for you for free. If I had a website dedicated to giving out info, then I absolutely want people to go there for that! I have already taken out the time to put that together so you are not asking for my valuable time in that manner! But for me to just sit down with you for possibly hours, for free and it is YOUR idea?? That just doesn't make much since to ME. Again, it's just my opinion and it works for my life. I have all kinds of GREAT Karma in business and my professional life so my generosity and giving spirit must be doing something great out there for someone. My life is not just wrapped up into whether or not I do a cake FAVOR for someone! Life is bigger than just that ya know!! thumbs_up.gif Love you Brandi!!!!!!!! icon_lol.gif

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Lorendabug Posted 16 Jun 2008 , 3:39pm
post #32 of 58

I get people asking me for recipes all of the time, I respond the same way for every request. "I am sorry those are why I get paid, but here is a good book to start with....." When people ask me "How do you do that?" I tell them "I teach classes and they start the first week of every month."

I don't mind sharing a tip or technique here or there but we all have to draw the line somewhere.

When I am around the lady that got me into cake decorating you can not shut us up. We are constantly sharing information with each other.

There is plenty of business for the both of us. But, like I said we all have to draw the line somewhere.

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milissasmom Posted 16 Jun 2008 , 3:43pm
post #33 of 58
Quote:
Originally Posted by Lorendabug

I get people asking me for recipes all of the time, I respond the same way for every request. "I am sorry those are why I get paid, but here is a good book to start with....." When people ask me "How do you do that?" I tell them "I teach classes and they start the first week of every month."

I don't mind sharing a tip or technique here or there but we all have to draw the line somewhere.

When I am around the lady that got me into cake decorating you can not shut us up. We are constantly sharing information with each other.

There is plenty of business for the both of us. But, like I said we all have to draw the line somewhere.




EXACTLY! Love it icon_smile.gif

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BrandisBaked Posted 16 Jun 2008 , 3:59pm
post #34 of 58
Quote:
Originally Posted by milissasmom


This was just my opinion...Or am I not allowed to have one of those or I won't have good (as you call it) Cake Karma? icon_cry.gificon_lol.gif Seriously, it's just the way I do things in my life and it simply works so I don't need to change it at all. By the way, going to a Site like Earlene's or CC is something completely different than asking someone to take out their PERSONAL time to do something for you for free. If I had a website dedicated to giving out info, then I absolutely want people to go there for that! I have already taken out the time to put that together so you are not asking for my valuable time in that manner! But for me to just sit down with you for possibly hours, for free and it is YOUR idea?? That just doesn't make much since to ME. Again, it's just my opinion and it works for my life. I have all kinds of GREAT Karma in business and my professional life so my generosity and giving spirit must be doing something great out there for someone. My life is not just wrapped up into whether or not I do a cake FAVOR for someone! Life is bigger than just that ya know!! thumbs_up.gif Love you Brandi!!!!!!!! icon_lol.gif




You are absolutely entitled to your opinion!

I wasn't singling you out - just using your post as reference. I meant a collective "you" (as in, all of us), not you personally. icon_wink.gif

I simply advocate sharing CC with everyone. It doesn't take that much time to tell someone "Sorry I can't help you, but perhaps you could find the information you're looking for on this great website I'm a member of..."

I'm just a generous spirit. Kinda like a hippie - but without the bad hair and loose morals. (No offense to hippies) Heh.

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Chef_Stef Posted 16 Jun 2008 , 4:03pm
post #35 of 58

Haven't read all three pages, but I do the same as many here if someone asks me for details...I just say, "Oh, most of my recipes are from The Cake Bible or The Cake Book." Or I tell them, "You can find a good recipe for that online...you might try Googling or Cooking.com?" That way I'm not giving them my details, but it sounds helpful.

I'm sure not going to give them exactly *which* recipes I use, especially someone local.

For technique, I've never had anyone want a full how-to, so I don't know how I'd answer that, but probably something like, "Oh gosh, it's really hard to explain, and I'm not a good teacher. You might try Colette's book...?"

Deflect them diplomatically...

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milissasmom Posted 16 Jun 2008 , 4:16pm
post #36 of 58
Quote:
Originally Posted by BrandisBaked



I'm just a generous spirit. Kinda like a hippie - but without the bad hair and loose morals. (No offense to hippies) Heh.




LOL...Hippie...too funny! Most of my life I have been accused of being too generous so I totally understand! People try to take advantage of and use me all the time because of my kindness so I have found it wise, in business, to set up lines and boundaries that I simply can not waiver on.

I actually do share CC....don't have a problem with that at all. But if someone wants ME to tutor them one-on-one, that's a different thing all together.

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Bohnlo Posted 16 Jun 2008 , 4:25pm
post #37 of 58

I have struggled with this same issue a lot lately because to get back into cake decorating after a long absence I used my fellow co-workers as my test subjects if you will. Soon they all began to ask me how I did things, what was in my recipe for the frosting. I would answer at first, but now I have settled on a frosting that took a lot of trial and error to perfect and I don't feel I need to tell everyone every little ingredient. Those who seem truely interested in cake decorating I tell them about CC and that there is so much you can learn on this site if you are truely interested in getting into cake decorating as a hobby or just for your own family etc. I figure if they are truely interested in the art and not just to make something I have made for free then everyone is happy.

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Carolynlovescake Posted 16 Jun 2008 , 4:37pm
post #38 of 58

Can I toss in my two pennies from someone who's got food allergies....


I often have to ask about processes. I need to be sure things are washed, scrubbed, and dried away from things that have touched foods I am allergic to.

I can no longer eat at KFC because all of the local ones are KFC/Long John Silver now. If they use the same vat of oil to make my twister wrap as they did for a fish stick I'll be dead with in 5 minutes.

Any time I go to a restaurant where fish is served I have to be sure that they have a seperate grill for their fish and beef. If they say no then I leave. It's a life/death situation for me, one that an EPI pen may not be able to fix.

I know there are many out there with the same issue with peanuts.

Maybe her asking about your processes was becuase she wants to know how food safe you are due to an allergy issue.

If she wants ingredients just a polite "I can give you an ingredient list for you but not the actual recipe." would be enough.

Any restaurant who is evasive with me doesn't get my business. I'm great with a "I don't know let me find out" but I'm not great with them being evasive.

We went out to eat at a new Mexican restaurant with our friend who is fluent in Spanish. He explained the situation to them because they were not getting it in English. The kid went and got the owner, the owner took me into the kitchen and showed me exactly how they did things and how she kept fish far from the beef and the two never touched etc. Needless to say, we are customers there for life!

That's the same kind of service I give my customers who have allergy issues. You can come sit and watch how I do things. You can come ask all the questions you want about what goes into the bowl but as for how much... nah. That's my secret.

Remember, never be afraid to show them what you do or how it's done. Not everyone is out there to steal from you some are doing it to be sure that a life is saved.

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KHalstead Posted 16 Jun 2008 , 4:42pm
post #39 of 58

you know I had several people ask for my specific recipe for cookies at my kids' school and I gave it to them and all 3 people I've given it to reported back to me that they tried them and the cookies tasted fabulous but "how on earth to you decorate them and make them looks so neat?" Seems they thought the design looked simple enough and tried it and couldn't do it!! All of them wound up ordering cookies from me! Sometimes being gracious with things will come back to reward you. There IS a talent to decorating cakes and cookies if there wasn't we wouldn't all be making money for it. True some people don't have the time but more often than not it's the TALENT they're missing!!

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ericaann79 Posted 16 Jun 2008 , 5:10pm
post #40 of 58

My Mother of all people likes to leak my secrets. I have told my Mom how I do some things and then when i show up with a cake to a party and people are asking, I usually smile, say thanks for the compliments and say a lot of practice...and they ask how I get the cake so tasty and moist and I say I just found some really good recipes...then my Mom of all people say's Oh, she just doctor's cake mixes, just adds this or that...hey thanks Mom! I have asked her to stop and she has, but it is frustrating...for the sole purpose that I have spent so long researching and experimenting all of this stuff myself. I am nearly a self taught decorator by searching for things here at CC or on the internet. If the people that are asking all these questions had that kind of dedication, like the people here at CC do I wouldn't have a problem helping them out, but if they just want you to tell them exactly how to do one little thing I feel that is a different story...

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springlakecake Posted 16 Jun 2008 , 5:15pm
post #41 of 58

I havent had it come up a lot. I don't think I would mind sharing to a point. I turned down an order recently because I just didnt have the time. She asked if I would be willing to get her started in the right direction to make them herself. She was sensitive to the fact that I wouldnt want to give away all my "secrets"

Knowing she didnt have a lot of experience I shared with her how I might do it if I were HER. I also explained how she would have to do things if she were ME. I knew she wouldnt tackle it the way I would do it. I think in a way it sheds a little light on how difficult cake decorating can be. And heck, if they do try it then they will find out what a labor of love it is.

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cheeseball Posted 16 Jun 2008 , 6:41pm
post #42 of 58

I'm thinking along the same lines as Carolyn Gwen...when I saw "peanut allergy" I thought, this person might have a really severe reaction to nuts and might just really want to make sure that there was no danger of cross contamination (I have a family friend who ate a white chocolate lollipop years ago and almost died; after several days in the ICU, they found out it was near something with peanuts). However, when food allergies are an issue, I think it's their responsibility to explain the situation and just how severe a reaction they could have, not just say, "tell me how you do things". I find that when you take a minute to explain, people are usually much more helpful than when you just make demands (or come across as making demands).

If they just want your recipes, that's another thing altogether icon_lol.gif ! I quit giving people recipes years ago because they either substituted things and then gave me this pitifully quizzical "why didn't it come out like yours?" look, or they insisted that I left out things so it wouldn't be the same (I didn't) icon_rolleyes.gif .

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snarkybaker Posted 16 Jun 2008 , 8:03pm
post #43 of 58

Nobody gets a recipe...period. They are trade secrets.

I will tell people about certain ingredients, like using turkey eggs in our pastry cream, and answer specific questions to those with food sensitivities. I have even walked customers through the kitchen and showed them how we handle peanuts exactly, and so they can make an informed choice about buying from us.

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trulyscrumptious Posted 16 Jun 2008 , 9:43pm
post #44 of 58

This is a really great topic! I have been dealing with the same type of question recently too. The thing for me is that I come from a heavy church/homeschooling area and the women around here bake constantly! On the occasions I have been hired to do cakes or cookies, ect. I've found myself claming up and saying "oh I'm so glad you enjoyed it!" icon_cool.gif instead of explaining techinque because I know if I give some of these women an inch that they will try to do it themselves I will loose business.
When people tell me "my daughter makes wonderful cookies, we're thinking she could sell them" icon_rolleyes.gif I give them the CC address and wish them luck!
On the flip side I do have a good friend whose son is gluten intolerant, she gives me "his flour" and I bake some cookies for her at the hoildays and I have no problem telling her the other ingredients (she would never pester me on how I do something) but I would never ever give away whole recipes or decorating details when you know it will cost you business. Point them to CC or a Wilton class! thumbs_up.gif

~Truly

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indydebi Posted 16 Jun 2008 , 11:40pm
post #45 of 58

I don't give recipes that I've come up with on my own.

They want my oatmeal recipe? I tell 'em "It's on the Quaker Oats box." will their cookies taste like mine? Nope!

They want to know how I do a basketweave? I show 'em the basketweave tip. Can they buy a tip and make a cake that looks like mine? Probably not.

Telling them how I do it doesn't mean they can do it. Maybe eventually .... after they put a lot of effort into it.

A pilot can tell me how to fly a plane .... that doesnt' mean I can now fly a plane.

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JenWhitlock Posted 17 Jun 2008 , 12:13pm
post #46 of 58

I was thinking the same thing as indydebi, I don't have many secrets yet...
so I don't mind telling people how I do things - I know most of them won't be able to reproduce what I do.. they pay me for my time (most don't want to spend that much time on a cake or cookies) and for my talent.

there is one lady in town who is very talented and I've been helping her... my thought is that maybe someday down the road we could work together!
icon_lol.gif

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Zaxapi Posted 18 Jun 2008 , 3:26am
post #47 of 58

I think its different to share cake techniques with a colleague. You wouldnt phone your mechanic and ask step by step instructions on how to fix your engine would you? But im sure the mechanic would call a fellow mechanic to talk shop right? It different than a client asking you how to do it so they dont need to purchase your product.

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Cakebelle Posted 18 Jun 2008 , 1:44pm
post #48 of 58
Quote:
Originally Posted by frostingfairy

Quote:
Quote:

"cake muggles"


icon_lol.gificon_lol.gificon_lol.gificon_lol.gificon_lol.gificon_lol.gif





LOVE IT!!!!!!!!!!!!!!!!!!!! icon_lol.gificon_lol.gificon_lol.gificon_lol.gificon_lol.gificon_lol.gif

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canoewoman Posted 18 Jun 2008 , 1:57pm
post #49 of 58

Just point out that the ineternet has a wealth of information on whatever they are looking for. I for one will not share secrets when someone wants to know. I just point them in the direction of the computer 'cause that is where I found the info in the first place!

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Cakebelle Posted 18 Jun 2008 , 2:01pm
post #50 of 58

One of the instructors at our school said that all those people that write books about cake decorating always leave something out, you will never find all of their tricks in just one book, because then they won't have to write another book! you have to buy them all in order to learn all of their tricks! icon_confused.gificon_eek.gif I't all a money making scheme for all involved, according to her.
And she also told us that she herself always leaves out one thing (one ingredient or something like that) from her recipes when someone asks her for one of hers! Go figure! icon_rolleyes.gif
I've learned so much from CC in the short time that I've been here, and I'm thankful to all those people that share so open-heartedly. icon_smile.gif

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Mike1394 Posted 18 Jun 2008 , 2:14pm
post #51 of 58

I'm very torn on this subject of sharing recipes. Anyone with a palate, and an understanding of how the ingredients work can bake something. Now that being said. Will I give out my yellow/butter cake recipe? probably not LOLOL. Every time I think about doing it. I think of all the nasty a** cakes I tasted trying to get it right. LOL.

Then again, like this weekend. I made Toba G's chocolate cake. I sure am glad she shared. It's one tasty cake. It saved me A LOT of grief trying to come up with one that tasted as good. Yes, I know it was in the book, and the book was paid for. That book though wasn't bought for the recipes. It's bought for the designs. The recipes are a bonus.

Just think about this. If the person didn't screw up, and forget to put the butter in, and then tried to add it later. We would never have Puff Pastry. The world IS certainly a better place that this secret was shared. icon_biggrin.gif

Mike

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KathysCC Posted 18 Jun 2008 , 2:14pm
post #52 of 58

I'm a bit surprised at the responses on this thread. Why would you want to keep things a secret? Is everyone a potential customer? How would you know what you do now if cake decorating information should be paid for or kept a secret?

I think cake decorating is 10% recipe and 90% talent. I can share my recipes and techniques with a 100 people and maybe one would have the talent to match or surpass my own skills. AND if they truly have a gift and a desire, shouldn't I help them in their path the way others have helped me in my own cake decorating path. They may be the next Colette Peters but I won't feel bad that I shared my secrets with them even if they surpass my own talents.

I walked into my favorite cake decorating supply store/bakery one day and marvelled with the owner at how good her icing made the store smell. She GAVE me her recipe. I now use it exclusively and am so thankful she was so gracious and not worried about me as competition.

I am helping a young girl now who has an interest in cake decorating. I won't hide anything from her and I'm not charging her a fee. I'm making a cake next week for a young boy and his mom is coming here to watch me make it. She is fascinated by what I do. There is enough room in the world for many cake decorators and if I can share some of what I have learned that is a wonderful thing.

You won't lose customers by sharing your recipes and techniques. They will appreciate you more because most people don't have the the talent. And if some of the greatest decorators we know are willing to share their secrets, why wouldn't we want to also. Puzzling. icon_confused.gif

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loriemoms Posted 19 Jun 2008 , 2:51am
post #53 of 58

I just tell them the Keebler Elves help me and have a great day!

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bmullard Posted 19 Jun 2008 , 3:24am
post #54 of 58

Maybe you should tell this lady about Cake Central. She can look it up on thie site if you don't want to give her instructions. I guess I am all for sharing info. I have found that people ask me how I do things a lot. 9 times out of 10 they don't try it themselves and ask me to do it anyway.

Just cake icon_lol.gif for thought.
Brenda
http://www.the-best-homemade-gift-ideas.com

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JanH Posted 19 Jun 2008 , 8:08am
post #55 of 58

"Sweat equity" might have a lot to do with not giving away great info, recipes or techniques that took weeks, months or even years to acquire to everyone who just "asks" for it.

JMHO

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hellie0h Posted 19 Jun 2008 , 9:16am
post #56 of 58

I am all for sharing. I recently was in the grocery store where there was a large bin of cake mix on sale.
A woman and her mother were discussing the cake mix, I spoke up and told her about doctoring a mix with the enhanced ingredients. She wrote everthing down and was very appreciative.
When I started a pizza shop, my main ingredients supplier was so kind as to give me a recipe of a great tasting sauce, I closed that business years ago and just recently was asked for the recipe, I gave it out just as it was given to me.
I am not knocking anyone who wants to keep their secrets, thats their affair. I just like the good feeling I get by helping someone.

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Texas_Rose Posted 19 Jun 2008 , 9:41am
post #57 of 58

I think this debate could go on and on...

In the case of the nut allergy, I can understand the mom wanting to know how to make things herself. My daughter has a serious allergy, not a food one, but it certainly impacts what she is allowed to do...I've kept her home from field trips before because of it (I wasn't confident in the teacher's ability to use the epi-pen). I would imagine a serious food allergy would be even worse to have to worry about. I think suggesting a good book for the mom to learn from would be appropriate, or suggesting cake central to her icon_biggrin.gif

Most people, when they ask how you do something, will never really try it themselves. Some don't have the ability, some don't have the patience, and some are just too lazy. One thing that they do acquire, though, is a healthy respect for how much trouble it is to do whatever they asked about.

I don't mind telling people how to do things...what I do mind is when they try it, it doesn't work that well, and then they come back a million times asking me why it didn't work, when they just need to be a little more patient, or tinker with it a little bit more.

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KitchenKat Posted 19 Jun 2008 , 9:52am
post #58 of 58
Quote:
Originally Posted by indydebi

I don't give recipes that I've come up with on my own.




Amen!

I was put on the spot recently when the office manager at my dh's new workplace asked me for my brownie recipe for her and for the boss's wife. (I had given them brownies as a thank you for helping us with some things) She even went as far as saying that by giving her the recipe I would be "spared the work of having to make brownies over and over cos we can't have enough of them" Uhm...they know i have a business- i want to keep making the brownies so people will keep buyin 'em.

I didn't give the recipe cos it's something i developed and dang if I want everyone in my small world to make the same brownies!

I gave them a recipe which was just as good and let them in on some of my secrets. I was honest about it not being the same recipe as the brownies they had tried and about why I couldn't give them the original.

I guess sometimes folks don't realize it's a business, especially if it's folks that see us as friend/colleague/neighbor/etc first before baker

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