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First Unhappy Customer - Need Advice - Picture included! - Page 5

post #61 of 113
Quote:
Originally Posted by step0nmi

yes...any time you have to cut cake out of something that's not it's original cake is carved...



Really?... I wouldn't have charged for a carved cake. I think of a carved cake as a 3-D cake. this was just a rectangle cut in half and stacked with the 4 corners cut off.

Funny how we are all so different.
post #62 of 113
Quote:
Originally Posted by edith123

I agree with pratnicia! and by the way your cake looks great!



You're so sweet - thanks!
PS - I see you're quite the busy baker too icon_smile.gif. I just love those ribbon roses... I'll have to give them a try sometime.
post #63 of 113
Quote:
Originally Posted by step0nmi

ummm...first of all...do NOT give her money back...she got this cake at a STEAL!

BUT...this was NOT enough servings...I'm sorry...but by your measurements you actually gave her a little under 20 servings with the party slice from wilton @ 1.5"X2"X4" ....with it being 13" long and 4" wide...that gives them about 18 servings...maybe a little under because of the curves.

Stephanie



While I have to agree with the first part (as almost all the previous posts also say), I have to say that I tell all of my clients that a serving is a wedding serving (I personally eat 2 of those, but I didn't eat my veggies, so I have room!!!). And even if you are going with the party serving, your client states that there were 10 servings, and Party sizing says 18, so you are still closer to the 20 than the 10. DO NOT give any money back. If you feel that you must, you can tell her the different serving amounts for wedding and party servings and admit that you were TWO servings short...
Eat Smart... Eat Cake!!!
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Eat Smart... Eat Cake!!!
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post #64 of 113
Thread Starter 
Wow! Thanks for all your replys. I just got in from frying donuts (1am) and I ahve to turn around and open my shop at 6am. But I wanted to take a second to Thank you all!
I will be calling her tomorrow and will update you on the outcome. I am also hoping that when she went to serve it, she realized it was more cake than it appeared to be. It is a bit of an optical illusion, isn't it? I had never really thought of it that way.
I am not sure how old the Bday boy was but one of the girls I have working for me who is 14 believes it was for a boy in the 7th grade and that would make him 13 I think.
Anyway, it's off to bed for me, Thanks All! and I will update tomorrow!
Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
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Tastee Bakes

Speak ill of no man, but speak all the good you know of everybody
Benjamin Franklin
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post #65 of 113
sorry this happened to you...that cake was already dirt cheap for what it was....it was basically a 1/4 sheet...i always tell them a 1/4 sheet feeds 15-20....then i ask if they are having other food at the party...and they usually are...i tell them a 1/4 sheet will get you by then

i had one big guy come in once...looked at a 1/4 sheet....ask how many it fed, i told him...he goes...15-20!!!!!!!!!!!...that looks like it feeds one (me)!

so it's really all relative.
'
PLEASE LEASE DO NOT GIVE THEM A REFUND...these complainers talk to each other, and soon you'll have a shop full of gripers all wanting cheap cake.

truthfully....if it were me, i wouldn't give her another thought...i wouldn't call at all....i weed out my customers...i do not want the complainers anyway...so why bend over backwards to please them? good riddance...theres a happy customer right behind them to take their slot.

remember the soup nazi on seinfeld????? yeah!
post #66 of 113
NO CAKE FOR YOU!
Laura
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Laura
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post #67 of 113
I personally think having a standard size of a serving is best. If you want to feed a bunch of pigs, order more cake!
Andrea
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Andrea
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post #68 of 113
What's the matter with you? Charging ONLY $25 for that cake? and worse of all, contemplating that you should give her money back?

This lady has some NERVE...
Don't give her the time of day...
So you lost on BAD, UNGRATEFUL, CHEAP customer....

Consider yourself lucky...

ps / to avoid this problem, I usually SHOW my customers the pan that I will be using to create their cake, the one's that see it and comment that it looks too small are showed the WILTON serving guide, if they still insist it looks small... I suggest they buy more servings... that usually shuts them up icon_smile.gif

Good Luck,
Your cake was lovely...

LA icon_biggrin.gif
post #69 of 113
Your cake looks awesome!!!! I would not refund her one penny, nor offer a discount on the next cake. 25 dollars for a cake like that is already discount. I can not imagine that she would get a cake like that at the grocery store.

Stick to your guns-she will come back and if not, than you only lost a PITA customer.!!
post #70 of 113
I just read through this thread and now I'm on pins and needles waiting for the follow up! Had to post so I'll get that email letting me know when there's a new post! thumbs_up.gif

BTW...I think the cake looks great.

I had a lady order an Elmo cake for 25. I recommended the appropriate size and then drew out for her how to cut it. She appreciated that stating, "I would have just cut it into wedges," which would not have given her enough cake. I figured she might think this way because this is what I would have done before learning all that I've learned. Mom always cut huge wedge shaped pieces, so that's how I thought you cut a cake. icon_smile.gif
post #71 of 113
Sounds like she was going to cut it down the middle and slice it 5 times, probably how she got the 10 servings.

That was one HUNK of cake though, think of a 2x4, there is no way I could eat that much cake.
Whatever your heart desires and your mind can dream you can find it here and it's one of THE SWEETEST THINGS.

www.thesweetestcake.com
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Whatever your heart desires and your mind can dream you can find it here and it's one of THE SWEETEST THINGS.

www.thesweetestcake.com
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post #72 of 113
Great job on the cake! I suspect the lady got more than 10 servings when she actually cut and served the cake. Otherwise you would have received another call from her that same day. Sounds like she was overreacting until she actually decided to serve the cake rather than staring at it to determine the number of servings. Look forward to hearing the end result of this one. icon_lol.gif
post #73 of 113
According to this guide, your cake would have served 24 in a wedding, 18 in a party, and 12 in a family. I'm sure she gave out family portions.
http://forum.cakecentral.com/modules/Forums/files/cake_serving_guide_219_1__657.pdf

IMO, just give her a future discount and explain the way Alison suggested. Oh and I have to chim in on whether a wedding cake slice isn't enough - US citizens are probably the heaviest in the world. We really should only eat a wedding size!
Sometimes you have to look reality in the eye and deny it.

I'll always love and miss you!
Taylor Lynn Wooten 4/11/08
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Sometimes you have to look reality in the eye and deny it.

I'll always love and miss you!
Taylor Lynn Wooten 4/11/08
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post #74 of 113
By my calculations, she should have had 26 pieces. I used wedding slices (1x2") since you stacked the 9x13. I also think you barely made a profit and no $$ back to her.

She could've even cut 1x3" pieces and had plenty of cake with very large slices! I bet you she started cutting it up and realized just how big it really was.
post #75 of 113
Quote:
Originally Posted by Laura102777

I don't think the 1x2x4 is the tiny sliver of cake that many act like it is.




So true! When I did my sister's wedding cake, I was shocked at how small the dimensions were and planned to cut larger slices. Did I at the wedding? Nope! I was stunned at how large the slices ended up being!
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