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post #16 of 51
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She must have been a very controlling bride to stand there and watch them cut every layer and make sure each layer had the flavor it was supposed to.



So the bride is uppity because the cake person messed up. Lovely.

Part of what you charge for with weddings is the commitment to getting it right. Not close, not you tried, not oops but it's nice anyway-- exactly right.
post #17 of 51
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Originally Posted by cupcake900

I'm still trying to figure out how she even knew that one tier was strawberry and the other tier was vanilla and it was supposed to be the other way around. She must have been a very controlling bride to stand there and watch them cut every layer and make sure each layer had the flavor it was supposed to.



If the reason she switched the order of the flavors was she wanted the tier that they cut to be a specific kind, and when she cut it, it was the other kind, she would know that something was amiss. If the bride and groom fed each other pieces of this tier, and either of them strongly disliked that flavor, it could have been disappointing.

(You might say, if they don't like that flavor, why have it? Easy--if it was a flavor that many guests would like, it makes sense to have some of the cake in that flavor.)

I'm just guessing here, obviously, since I wasn't at the wedding.
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One of the advantages of being disorderly is that one is constantly making exciting discoveries.
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post #18 of 51
A lot of us are speculating. I think we need more information. Did you just mix up the layers of cake, or did you use different flavors all together. Like, she wanted vanilla and you gave her all chocolate. Could you be more specific?
"Wine Counts as a Serving of Fruit"
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"Wine Counts as a Serving of Fruit"
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post #19 of 51
I think that is a VERY minor mistake. It's not like the bride is going to EAT then ENTIRE cake by herself... icon_confused.gif I would just apologize for the oversight and offer a free anniversary cake or a small percentage of a future order or maybe 10 % back on the wedding cake.
post #20 of 51
I just wanted to clarify what I meant by my post since it was necessary to post three times that I called this bride uppity when I never said such a thing. I did say she must have been very controlling, but that is far from being uppity. I was just curious how she would know that the tiers had been switched when she still got all the flavors that she ordered unless she was standing watching them cut and serve the entire cake. I also didn't say the cake baker should ignore this because she got it almost right. I agreed that she should give her something for the mistake.
post #21 of 51
I seriously doubt that MaisieBake intended to post three times! Sometimes, people get impatient when the post doesn't seem to go through, and try again. This can cause duplicates. Sometimes, the server just hiccups, and duplicates show up.

I proposed that maybe she didn't stand there and watch, but instead was surprised that the tier she cut wasn't what she expected. Then, it would be a simple matter of asking the person who cut/served the cake what the other layers were. I don't see why she'd have to be particularly controlling.

Not that it's a big deal whether she was controlling or not, since that wasn't really the issue at hand. icon_smile.gif
One of the advantages of being disorderly is that one is constantly making exciting discoveries.
- AA Milne -
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One of the advantages of being disorderly is that one is constantly making exciting discoveries.
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post #22 of 51
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I seriously doubt that MaisieBake intended to post three times!



Exactly. System glitch.

But I do stand by my comments (once).

The customer paid for X and got Y. Why is the customer "controlling" for wanting what she's paid for? And at wedding prices?

The customer's not the one here who is wrong and I think it's kind of low (and sexist) to make it about her personality.
post #23 of 51
Yeah, this was a very little mistake. Just offer her an anniversary cake for free, just for good relations. If she isn't satsifyed then, then I would just let it go. But, she does sound like she is really over reacting. I would have just rolled with it if it had been my wedding cake!
post #24 of 51
Sorry, but I have to agree that the bride needs to either get a discount back or a free anniversary cake or something. Someone posted that if you got a red car with black interior instead of a black car with red interior you would want the mistake corrected. I agree - same issue on a smaller scale. Take pride in your work, but also take pride in customer relations. Yes, it was a mix-up but I also have to agree that if she were supposed to cut into a strawberry to eat as her first big day bite and ended up with vanilla, well... I'd be a bit upset myself. Order white shoes with red straps and get red ones with white strips - they're going back. But I also agree that it wasn't a major mistake like with my cousin (totally wrong cake flavors but decorated the right way - of which when I posted about it, many of you basically said she should deal with it because it was edible....). So this bride is deserving of some money back or a free cake or something - but I'd let her decide what she'd like to have. JMHO
post #25 of 51
I am someone who is very particular about gettting the services that I requested and paid for (even at a discount), but a sincere apology and offer of a free anniversary cake or partial refund would ensure my returned business as well as referrals to friends. Good customer service is my number one priority as a consumer as well as a baker. icon_smile.gif
post #26 of 51
I would be terribly disappointed if the cake flavors I ordered were not the cake flavors I got. I do think the bride is entitled to some sort of discount and an apology. I am not saying this couldn't happen very easily to any of us I am saying she did have a right to say she was not happy if she did it in an appropriate manner. As a business person you should offer her what you think would be a fair offer if this happened to you. Put yourself in her shoes.
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post #27 of 51
Hmm. I'm just a newbie, but I guess I disagree with some about how large an error this is. The couple got the flavors they wanted, and the cake looked exactly as they wanted it. The pieces of cake on the plates were exactly as they wanted them. The only thing they didn't get was the correct proportion of flavors--i.e., more of one kind than the other.

I don't think the car analogy is a very good one in this instance. To me, it's not like getting a red car instead of a black car, because the appearance of the case was precisely correct. Instead, to me it's more like you bought a new car and asked that the gas tank was half-filled and the windshield wiper fluid well be completely full. What you got was a full gas tank and half-filled windshield wiper fluid.

So, to sum up my opinion, yes, it was an error, albeit a very minor one. A *small* discount or a free, simple anniversary cake would be appropriate.
JMO
post #28 of 51
I've done several cakes with different flavors and I have to admit that it is a BIG thing. If the bride likes some crazy flavor and you convince her that the guest may not like it, and you both come to a "polite-ratio" and then switch it ... well, that could cause some problems. (Granted it's only cake!) But if the anniversary top cake was wrong that could be a frustrating problem (if they saved it). I would, personally, make her a new 8 inch cake (for any occasion or for her anniversary.) And if she's not asking for money, she may just be a bit annoyed... and a free cake would make any one feel better!! (Not to mention make you look super nice!)
~~BLESSED NOT LUCKY~~
The LORD will give strength unto his people; the LORD will bless his people with peace. Ps.29:11
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~~BLESSED NOT LUCKY~~
The LORD will give strength unto his people; the LORD will bless his people with peace. Ps.29:11
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post #29 of 51
My friend had completely wrong flavors but at that point she was so happy to be married she didn't care, nor did she notice until later when they were looking at pictures!!!!

Since the OP only made $55 profit total I don't think she has the money to give back....almost all of it was out of pocket cost, which the customer ate.

I would definitely just offer a small anniversary cake next year in the flavor of their choice and apologize, no further action needed.
post #30 of 51
I would not offer her ne money back, maybe as previous people said, offer her a "limited" free anniversary cake or something to that extent...this is a hard one cause you dont wanna lose a customer and maybe more due to people talking. Let it go as it is and maybe offer her a cake, i do agree with your hubby, they did eat the cake....good luck!
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