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Need to vent re: Wilton Classes offered at Michaels! - Page 3

post #31 of 53
I have been a Wilton instructor at Michaels for five years. The instructor is responsible for setting up the class schedule with the store's event coordinator. There are course handout to be given to students when they sign up and pay for the class. This handout lets the students know that to bring to the first night of class. Everyone signing up for Wilton classes should make sure they are given the supply list. It is also the instructor responsiblity to let the store know when they need to order an additional supply of course books. The store won't know what is on hand unless I tell them. Instructors are suppose to be at the store 30 minutes before the class starts to prepare for that nights lessons. I try to be prepared for each night of class. I do teach all three courses but on different nights of the week. I would never try to teach all three on the same night. Too much information to cover in a short period of time.

I agree that store employees need more training in signing up students. My students have encountered this problem too. I try to be helpful but there isn't much I can do about untrained personnel.

Michaels does accept Jo-Ann coupons, you must let the cashier know before they start your transaction that you have a Jo-Ann coupon because they are treated differently then a Michaels coupon.

Wilton sends each instructor a schedule for starting classes. I run my classes on Tuesday, Wednesday and Thursday each week. July class are to start the week of July 10 therefore my class are starting after July 10.
I also have a full time job so my classes are evening classes for 6:30-8:30 pm. I enjoy teaching and watching my students skills develope. I am sorry that so many people are discussed with Wilton and Michaels. Michaels has a new policy not to cancel classes, they will hold a class with just one student.

I hope this help some.

Have a great day
post #32 of 53
If you go to a reputable, prestigious cooking school, you never encounter these very unprofessional and incompetent so called "teachers", they're not even Certified Pastry Chefs.

How sad!!! Good luck with your next class. I hope it is better
post #33 of 53
About 15 years ago I went to a prestigious cooking school.It was a 2 year course,every 9 weeks you rotated classes.(meats,seafood,sauces and soups,vegetables,bakeshop,and charcuterie(?).

In bakeshop,(which I came down with chicken pox in) They did vey little on cake decorating itself.

It focused more on the making from scratch of breads,cakes and pastries and the different frostings.for them.
Even though I couldn't wait for this part of my course,I was kinda disappointed.

And for the record,even missing two weeks in the beginning,I still came out with a 3.8 in that class.
I have a very good understanding on making breads,pies,cookies and baking cakes,unfortunately there was very little time left over for the finer points of decorating beyond the rossettes and borders.
Though he did show me how to make a rose on the tip of a pencil eraser.

And the instructer was a master sugar crafter who had studied in europe.
The last class he gave a demo of his sugar crafting and it was amazing. icon_smile.gif
post #34 of 53
Quote:
Originally Posted by eve

If you go to a reputable, prestigious cooking school, you never encounter these very unprofessional and incompetent so called "teachers", they're not even Certified Pastry Chefs.

How sad!!! Good luck with your next class. I hope it is better



I graduated from the Culinary Institute of America in upstate NY. I can tell you that we did the basic, and I mean bare bones, decorating in class. We focused much more on the patisserie and chocolatier and bread baking.

You don't need to go to a fancy schmansy school to be a good decorator, you don't even need to take classes. You need the desire and the abilty to practice to perfect your craft. Some of the best decorators I know never step foot in a class, be it at Michael's or a culinary school.
A girl should be two things: classy and fabulous--Coco Chanel

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A girl should be two things: classy and fabulous--Coco Chanel

Check out my latest creations!

http://www.flickr.com/photos/daintycakestampa/
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post #35 of 53
I went thru 2 teachers at Michael's as well. To make a long story short: my first teacher owned a bakery where she did wedding cakes and she was a little wacky! No shows, always late, etc.

She was "replaced" by a 2nd teacher on Wilton Class 2 with another wacky one that oh, lord, talked forever and seemed to be in La-La Land...

I finished my first 2 wilton courses and didn't even dare take course 3. I have learned fondant on my own and had no problems...

I don't think I could've taken another teacher....
Its always about cake!!
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Its always about cake!!
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post #36 of 53
Well said mjarvis. I agree. I am also willing to bet money that there are many unprofessional and probably incompent pastry chefs out there who I wouldn't want to teach me for an hour.

Comparing going to a culinary school and taking Wilton classes is like apples to oranges.

If you aren't happy with a Wilton class it isn't as though you then decide to become a pastry chef. This is just about wanting Wilton and Michaels to get their act together a little bit!!
TAMMY
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TAMMY
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post #37 of 53
I'm sure a culinary school would be nice, but I'm just doing this for fun! I don't want to devote the time and money for an entire culinary education.
post #38 of 53
I must be one of the odd balls. My instructor was wonderful, and extrememly helpful. She knew what she was doing, and even gave all of us her home phone number and email address.

I took all 3 courses from her, and I still send her pics of the cakes I have done. I am waiting to hear from her ~ she is supposed to get a gumpaste class together sometime this summer.

Sorry to hear all the negative experiences. Come to central Ohio, it was great here! thumbs_up.gif
Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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Knowledge is a candle that when shared, doubles the light, but the insecure person believes knowledge is a candle that is diminished when it is split between two wicks.
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post #39 of 53
It's too bad to hear all of the horror stories but I had to add my two cents.

I attended a Wilton Class at a particular mentioned craft store in Erie, PA and had an ABSOLUTELY wonderful instructor!!!!!!! icon_smile.gif She taught all 3 classes and I had a blast! She gave us her phone number the first night and told us if we needed anything to just call her anytime. She can decorate better then any person I know, has a wonderful teaching method and a GREAT personality. I took classes 2 years ago and am thinking about a refresher third course and can't wait! If you live in this area it would be a great experience to be taught by this teacher!! thumbs_up.gif
post #40 of 53
I am a Wilton Instructor currently teaching at Garden Ridge. The problem of cashiers not knowing how to register cake students - and not caring - is not endemic to Michael's, unfortunately. However, it does seem like many of you got stuck with teachers who do not care about their students! I have had many Michael's students (and in several instances, entire classes) migrate over to my classes because their instructor(s) performed less than satisfactorily. I'm sorry that all of you who are so enthusiastic and motivated to learn this wonderful art have been disappointed. icon_sad.gif

I regularly call my store and anonymously inquire about cake classes, as well as go to the Customer Service Desk to ask about classes when I see a new cashier. If/when they cannot or will not answer the inquiry properly, they are always surprised when I tell them I *am* the instructor and then call over the supervisor on duty to train them properly right then and there. icon_biggrin.gif Heehee

~ Sherri
~ Sherri
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~ Sherri
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post #41 of 53
The Michaels here is so scatterbrained! When I went to sign up for Course I the cashier and the manager couldn't find the Wilton book (turns out the classroom manager had taken it home) so they just found a spare blank sign up page and said "fill this out and show up on Monday." I was nervous about making sure that my name got added to the complete list, so I called back the next day and talked to the classroom manager who had no idea what i was talking about and asked the cashier whom i signed up with and she was completely clueless too! So it was a good thing i called, and left all my info with her. She told me that the class wouldn't be held if they couldn't get enough people to sign up, so it would be worth the instructor's time, and they would call me if it was cancelled. So that Monday I arrived, and turns out I was the only one in the class!
My teacher was really good, it was her first time teaching, and i think she did a good job for her first time. I certainly didn't mind the private classes either!
I went to sign up for course II and the girl at customer service was like "oh, yea i'm not sure when we will be holding that, it may be september or october." They are extremely unorganized there and it seems like there would be someone at the store at normal times who at least knew something about the classes!
post #42 of 53
my mom went thru this

my mom thought it would be a great idea to take the class seeing that they dont have them here. well any where near me. so she signs up it costs her 100. plus she has to pay 30 for the books and what. i tell her thats too much and that it doesnt seem right. but shes like no no its fine. anyways the girl tells my mom that the classes really fill up quick. so my mom is like ok great.

she calls 3 days later to make sure that everything is set. they tell my mom yep the class is filled and no need to worry. my mom lives about 80miles one way so she calls the girl says ya its still on.

my mom drives all the way there. sits at the table. the girls that are working there tell my mom dont worry some ppl show up late. my mom waited over and hr and no one showed . finally one the girls tells my mom that she was the only who had signed up and the class is cancelled bc there werent enough ppl.. how messed up is that. so my mom had to drive another 80miles back. they told her that theres gonig to be another class she said screw it. they still havent paid my mom back. and she never did get the books or w/e else she was supposed to get.
its starting to look alot like baking.
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its starting to look alot like baking.
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post #43 of 53
Quadcrew, I am also from central Ohio and had a great time at our Michaels. My instructor was wonderful and I still go in there sometimes on class nights to ask her questions.She is always helpful, and was super patient with all of us.
post #44 of 53
Thread Starter 
Wow!

littlebubbieschocolates, that does not seem right at all! Your mom should've received her money back and, IMO, if she could've, I would return all the stuff... $100+ seems a little steep for a Wilton course! If need be, you should talk to someone at their head office, or at least the district manager... that's just not right!

Today, I went to return my kit and get money back for my course 3. Yesterday, I called there and spoke with the manager that was on duty the night I showed up to a supposed cancelled class. I specifically asked her if she would be in today around 2 pm, as I did not want to deal with anyone else who didn't know the situation. Well, guess what? I show up at 2pm and ask for this particular manager, and the cashiers all look at me funny and say that she isn't working til later on, for the evening shift. .... hummm.... First, I hate being lied to. I'm sure she said she'd be there at that time to avoid a "confrontation" with me. (I'm not a confrontational person, honest!) Second, if you have no training in dealing with "difficult" situations, then maybe you shouldn't be a shift manager!

Well, I didn't leave until I got my money back. I feel bad for the next person that buys my kit though, as I opened it to prepare myself for the class. Hopefully they will give 'em a discount for that!.... (she wouldn't refund my class unless I gave back the kit, which cost a penny this month).

Hopefully something will come out of my rantings!

Have a good weekend everyone! Thanks again for everything!
"Baking may be regarded as a science, but it's the chemistry between the ingredients and the cook that gives desserts life. Baking is done out of love, to share with family and friends, to see them smile" ~Anna Olson
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"Baking may be regarded as a science, but it's the chemistry between the ingredients and the cook that gives desserts life. Baking is done out of love, to share with family and friends, to see them smile" ~Anna Olson
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post #45 of 53
I encountered a lot of the same issues at Michael's here. The first place I went they never knew what was going on and had several classes cancelled because no one signed up. Of course, how can anyone sign up when the employees are so clueless and less than helpful?

I went to another Michael's across town and signed up. I lucked out because the instructors daughter was a supervisor for that store. The instructor was good and knowledgable. I was surprised though when I felt she was recruiting people as early as course II to start teaching. She was wanting to quit and open her own shop and was looking for someone to replace her.

Cindy
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