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Need to vent re: Wilton Classes offered at Michaels! - Page 2

post #16 of 53
So sorry about your teacher. I signed up for the course 1 and even went to the first 3 classes. No one was rude or late or anything like that but I had already been doing cakes for a year and it seemed slow to me. I have found that if you buy the little books they sell you for the class you can teach yourself what you have to give up 2 hours on a weekend or weekday night for someone to teach you. I guess what finally got to me and made me not go back to the last class was the teacher wanted us to tell a little about what we already knew and out of 12 people in the class i was the only one who made my own cake batter including the teacher. i guess i just felt i was further along than even her and anything i needed extra i could look in the wilton course books and teach myself or get help from the real professionals her on CC.
Carla-wife to Anthony, Mother to Tony and Sera, Servant to God

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Carla-wife to Anthony, Mother to Tony and Sera, Servant to God

www.facebook.com/cakemeaway
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post #17 of 53
You know, I think I almost got one lady fired from Michael's when I was trying to buy items with my class discount! I pretty much always got stuck with this cashiere for the first two classes!! I went on my lunch hour one day to register for Course III and buy my kit. The whole place was uncommonly busy. There were district managers swarming the place and walking about with clip boards and evaluating the store. When I made it up to the counter, the girl got all the items correct on the first try and it all was on one ticket! When she said, "Thank you, come again...", I was dumbstruck and couldn't hold back my disbelief!! I blurted out, "Wow, only one swipe on my debit card AND you got the discount right! Where have you been for the past two months!!" Well, one of the general managers heard me say this (her clipboard in hand) and asked had I had problems before. I couldn't help myself icon_lol.gif I told her/them that there was one lady that works in the evening (it was so funny, they started calling off names and descriptions of who it might be) that always seemed annoyed at the students like we were such a bother to her and that no matter what I put on the counter, she would always seperate my class stuff to be discounted from the regular items and run them through as two seperate transactions. She would literally make me swipe my debit card two and three times depending on how many different discounts I got that day!! Her reasoning behind it was that the class items were taxed differently or something like that and she couldn't ring them up with regular priced items. Can you imagine how long it takes (not to mention all the receipts you have to keep up with) when you have class items rung up at the discount, total the transaction, swipe your card, wait for the receipt to print out for you to sign, wait for her to give back your copy, then repeat the whole process for the next items? Believe me, it takes a while. This manager lady said that that should never happen because "ALL the cashiere's know how the Wilton classes and discounts are rung up." She assured me that they would take care of the matter and that won't be having that problem anymore. Don't know what that means...but I didn't have another problem at that store!!
post #18 of 53
Thread Starter 
Hi Again!

Thanks for all the support! They definitely have to do something about their instructors! Bottom line, if you're offering something like these classes through a nation-wide chain, it only makes sense that everyone knows what to do when someone buys something with a discount, signs up for classes, etc.... Yes, it mostly lies on the instructor to contact you about class changes, supply lists, and other info re: the class, but I think the staff needs to have the necessary information to help promote the class as well! I mean, don't people need to buy stuff (including Wilton products) in order for all these people to maintain their jobs? You can't run these classes independently from Michaels. Heck, if that's what they want to do, then maybe they should open Wilton stores nationwide! Just my opinion!....

Yes, there is another location for me to take these classes. At the local Joann's, which is in the same mall as this Michaels. One problem, they are not offering Course 3 this month, and I have no idea when they will next. My time is limited. I have twins, so I have to plan out what month to do what in so that I'm not out all the time. And then, of course, there are months when other obligations are more important than attending Wilton classes...

Okay, so I forgot to mention something that I'm sure you will all find interesting, or maddening! Last night while the manager was telling me that the Course 3 class was held on Wednesday, I looked up at their dry-erase calendar and said "but last night was Course 2's first lesson. That doesn't make sense". Yup, I think she just realized at that point that maybe the instructor was combining the 2nd and 3rd course into one night. Of course, I understand if there isn't enough people signed up that you want to cancel the class... because for the 3rd course, it was only me and another lady, but combining classes? That I think is way wrong! And I believe the manager said the same thing. Of course, let's see if anything will come of that!

Still waiting for that call from her! Let's see if the store manager even cares enough to tell the instructor that this customer is not happy!

argh!
"Baking may be regarded as a science, but it's the chemistry between the ingredients and the cook that gives desserts life. Baking is done out of love, to share with family and friends, to see them smile" ~Anna Olson
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"Baking may be regarded as a science, but it's the chemistry between the ingredients and the cook that gives desserts life. Baking is done out of love, to share with family and friends, to see them smile" ~Anna Olson
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post #19 of 53
seems to me that that store needs to get its act together!! icon_confused.gif
Do unto others as you would have them do unto you.
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Do unto others as you would have them do unto you.
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post #20 of 53
I am sorry about you bad experienceI hope it gets better.
I have had a horrible time with Michaels too. First of all, a couple of months ago I got a 50% off jo anns coupon from this site and everyone said you could use it at Michaels, so I went Friday after work and used it just fine, but there was still something I needed so I went back Saturday and they refused to let me use it. I was in a hurry so I didnt argue, I just paid full price and left. Then few weeks later there was another coupon and I tried it again at Michaels, and again they refused to let me use it.
I have wanted to take the classes for so long, but have never have time until now. Just now I thought I saw on the Michaels web site that new classes started the 10th, so I called. The lady was like there was a class that started the 7th. Oh wellmaybe next time.
post #21 of 53
Thread Starter 
yup, more misleading info.... I just called another Michaels store, and their classes started on the 7th as well! Why do they bother posting "the week of July 10th" on their website if it's not the case? Wouldn't it make more sense to just say "call your local store for more info... "???? Why am I so mad!?!?!

Anyways, I called Wilton. The only thing I got out of it so far was that the lady was going to pass on the information that I just gave her to her Wilton Supervisor. Hopefully, she will call soon. I'll keep you posted. In passed experiences, I've had no luck it talking with supervisors of stores to make complaints, so this may be promising since it won't be a Michaels employee.

They really need to get their act together!

Thanks so much for listening...
"Baking may be regarded as a science, but it's the chemistry between the ingredients and the cook that gives desserts life. Baking is done out of love, to share with family and friends, to see them smile" ~Anna Olson
Reply
"Baking may be regarded as a science, but it's the chemistry between the ingredients and the cook that gives desserts life. Baking is done out of love, to share with family and friends, to see them smile" ~Anna Olson
Reply
post #22 of 53
ok, so I wasn't seeing things...it did say starting teh 10th. It just makes me mad because for a minute i thought I might get to start the classes and was all excited.
post #23 of 53
Hey mvucic...

Maybe you should give the Wilton supervisor a link to this post! LOL icon_lol.gif

Hope they call you soon and you get some satisfaction!
TAMMY
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TAMMY
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post #24 of 53
This is awful! I haven't even taken a class yet and am having trouble. They told me to show up on the wrong night. The first girl I spoke with sounded so lost I called later on that day just to check. Sure enough, they told me the same thing.

So I drove ALL the way out there on the wrong night. They had also had no clue if I was to bring anything, so I packed up all my stuff too and dragged it along.

We'll see how this class goes. icon_rolleyes.gif

JOANNE FABRICS ALSO OFFERS WILTON CLASSES I may look into that as well.
post #25 of 53
I would definitely contact both Michaels and Wilton. I begin teaching my first Wilton class on Sunday (wish me luck)...and yes, I began mine on July 10, like it says online. I have planned to contact the students on Saturday to remind them of the class scheduled for Sunday..I think that an instructor should give the students a "courtesy call" just to remind them of when the class is going to begin. Some students sign up a month in advance, so they could easily forget when the class is going to begin. I think that the corporate offices of both companies should be informed of what is going on. If no one reports the problems to them, there is no way that the companies can fix the problems.
Joanie
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Joanie
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post #26 of 53
Thread Starter 
I think I'm going to take Course 3 at Joann's as well. But when I called them today, she said they start on Aug. 4th, 5:30 to 8:30 pm. Okay, looking back on the last few months of their calendar, or anywhere else, I've never heard of these classes being 3 hours long!?!?! That's okay, maybe she just misread the handwriting. I did find out that starting tomorrow, they are kicking off the fall season of classes with like a class open house. While there is no discount on the class itself, she told me that they are offering a 20% off discount on your entire purchase for class supplies. Sounds promising! icon_smile.gif

sweeterbug1977, can I be in your class? icon_biggrin.gif That's very thoughtful of you to call in advance. Good luck with your class. You'll do great! icon_biggrin.gif
"Baking may be regarded as a science, but it's the chemistry between the ingredients and the cook that gives desserts life. Baking is done out of love, to share with family and friends, to see them smile" ~Anna Olson
Reply
"Baking may be regarded as a science, but it's the chemistry between the ingredients and the cook that gives desserts life. Baking is done out of love, to share with family and friends, to see them smile" ~Anna Olson
Reply
post #27 of 53
Hi,
I'm in Southern icon_smile.gif California. I went to my local Michaels in June to enrol for Class I. After holding up half the store at the checkout, the girl eventually found the book, and wanted me to pay. I asked when it was, but nobody seemed to know, so I said I wasn't going to pay unless I knew when it was so I put my name in the book as requested, and was told the instructor would call me. I heard nothing for 10 days so called back to check, only to be told that the class had started the previous night and I had to wait until July. RATS! Sooooo, I went back, put my name back in the book and told them I hoped they would call this time. I also paid and, miracle of miracles, somebody called me and I start on July 13. HOORAH! I can't wait! But from everything you all have said, it seems to me that Michaels need to get their act together nationally, as well as sending some of their staff to 'charm school'.
post #28 of 53
Wow, I'd be livid too. I hate being given the run-around by anyone. Especially when you're own money is involved.

I took my course 2 and 3 at a Michael's. Our instructor was very knowledgeable and great at what she did (and has been a mentor since) but she was teaching ALL THREE courses - at the same time!

We'd all be in the same room, with each course at a different table. You can imagine how cramped it was with all of our supplies and stuff. She'd go around to each course, demonstrate something, get them started and then go on to the next. Great for her but not so good for us. Her time was divided and limited in those 2 hours. Thinking back, it really wasn't too fair. But she helped me quite a bit afterhours and with my first wedding cake.

I took my Course 1 and other classes at a place called Cake Art here in the metro area. They offer a wide range of courses. They are a bit more pricey but sometimes worth it.
post #29 of 53
I am sitting here reading all these post on Michaels and Witlon instructors and just keep thinking wow. I hae taken all 3 wilton course. I took mine at Hobby Lobby in San Antonio, TX. I didnt have any problems the stores manager was new and was greatful for the help we all gave him. The instructor we had was great. We changed our class date but only after we all disscussed it in class. If we werent able to make a class our instructor allowed a make up day. It worked out really well for everyone in the class. She offered all the advise the could give and that we would take. I am sorry that you all had those bad classes and intructors. Ya'll all need to come to SA and take classes from the instructor at Hobby Lobby on Bandera RD. MC
post #30 of 53
I'm sorry for your experience with your instructor and Michael's. I took the Wilton courses last year. I had a wonderful instructor, but it was the Michael's store that was working against her.

She was organized and always wrote out the courses that she will be teaching and what times they will be, but it was the Michael's employees that wouldn't know where to find the sign up sheet, where the advised supply sheet that my instructor provides for the employees to hand to students when they sign up, nor how to figure out how to give the discounts.

My instructor taught all three courses and when one course ended, she always told us that she had the sign up sheets ready for the next course, but when I tried to sign up for the next course, the employee couldn't find the sign up sheets. My instructor also calls the store to check and see if there were students signed up for her courses and they would tell her no or only one student signed up when in actuality she had 3 students (employees started taking students names on a different sign up sheet instead of the one she wrote out).

I think the end came for my instructor when the store manager didn't like the fact that my instructor couldn't come in during the week day to do free demos in the store (she had a regular day job during the week), so he had the nerve to go hire another instructor and start phasing her out. I felt bad for her. She was a great instuctor. I hope she's doing well in Seattle.
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