Originally Posted by heavensgaits
I've read on here before about decorators warning customers who pick their cakes up, that once the cake leaves the decorators possession, it's no longer their responsibility. I would have to agree with the person that posted about the customers driving especially on these Louisiana roads; driving a cake is difficult but on the roads down here it's even more difficult. In the future I would suggest that you deliver the cakes or give the customer the disclaimer that once the cake leaves you, it's no longer your responsibility.
I'm a Louisiana girl too and I'll agree that the roads here make for a nightmarish adventure with any cake in the car, much less a tiered cake. I also have the policy that once it leaves me, it's outta my hands. You cannot control someone else's driving, especially on bad roads. I'm am forever getting POed people honking at me and gesturing obscenities. But, I spend far to much time to let a bad car ride destroy what I've created. I have people who just don't want to pay that extra $$ to get a cake there safe. So I tell them, "You have NO accelerator or brake pedal. Leave way too much distance between you and the car in front of you. And anticipate red lights and those idiots who pull out in front of you."
This is a tough situation. A wedding cake is sensitive because it's probably the most special cake you can do for someone. It looks good for you to be willing to refund, though I'm not sure I'd do the same. I'll agree with the person who said they dowel the h*** outta cakes. I feel like I'd have a couple extra than too few. So sorry this happened to you. But DON'T GIVE UP!!! Hugs to you and hope today is better for you!