Originally Posted by babynewyear
My son had some complaints about his wedding cake.( I didnt make it . I did make the grooms cake.) They had thought the chocolate was dry ,I hadnt had any of that kind and she also hadnt put the top decorations on like she stated she would. .. Well to get to the point She made them a small cake instead of a refund and they still go and get cakes from her. I myself think your cake was wonderful and dryness is different to different people. Ive had people think mine were too dense?
So i guess it just depends on the person. So instead of a refund I would do a small cake.
I was thinking it would show you listened to her and she would proboly recomend you to others.
BUt I repeat you did a Wonderful job!
I second this ! I had 2 experiences with complaints one worked out like babynewyear son's--I gave the person a free (a coworker that I like very well) cake to make up for one she said was dry (and I knew I had rushed that cake)--she has been one of my best clients since then! The other lady goes to the same beauty shop I do and complained about a dry chocolate cake--I did the same thing-made her a second free cake that I KNEW was perfect--she liked the second cake, but never ordered another cake from me. I said all that to say that there are all kinds in the world. This bride is just being nit-picky: she is not aware of the drying of fondant and royal icings and that royal icing dries hard (dry?).
Please learn from this experience and provide samples of MMF, BC and even royal icing in your tastings. From my experience, take the criticism and do a self evaluation, improve and MOVE FORWARD--
BTW: Your cake is AWESOME-- please post directions