got a call today and the bride says I did not make the 8 inch or the 6 inch top white so she did not get to enjoy her wedding.

WHAT I know it was white!! my dh ate the scraps I trimmed and he commented he did not want the white

The cake server told her there was no white and of course she says someone ate the top teir???? so not she does not have an anniversery cake

Patsy I am I told he I would bake a cake for her but to call her mom I bet it is in the freezer.the 6 and 8 were stacked so I bet the server set them both to the side.

From now on I will take pictures of the cake before I frost it What proof do I have after they ate it??? And why would the server cut the top teir they were saving? she lied or was mixed up

my guess is that it was a mix up... or i have problems with people saying white cake when they really want yellow or vice versa... however i made my friends wedding cake and someone in the kitchen did eat the top tier on her but i told her id make her a new one on her anniversary .. you can always offer her a fresh one on the anniversary... who really wants to eat a yr old cake anyway.. yucko

14 inch square was Choc and 10 inch round was choc they had seperators between them and the 8 inch also The 8 inch and 6 inch were white and stacked

I know the top 2 were white not chocolate. They also had a HUGE grooms cake brought from Georgia so they did not need to serve the whole cake especially the anniversery teir.

My guess they save the 8 and 6 in someones freezer.

I have decided to play nice and give them an undecorated 8 inch so she can eat some white and then have her talk to her mother I will not decorate it though just frosting and a border.

yeah thats alot of cake....chances r it was lost in the mix of things at the hall.... and they have no need for a decorated cake they r only gonna freeze

no way you got those layers confused... they had a mix up ... I think you've handled it well.... just give her another undecorated 8 inch cake to make them happy ... you know that you've done it right.. that's all that really matters

see this is why i try to steer away from wedding cakes. the bride is the hardest customer to please. too much of a hassle!!

I am sure there was some sort of mix up! I think the offer to give them a small white cake is a good idea...hopefully that will smooth things over and make her happy!
traci

you're right there diane.... it's a very special day for the bride... on top of being extremely stressed, most of the expect perfection in a cake with no flaws... I usually can tell when a bride comes to me what type she is... if she's a perfectionist, I will not do her cake... I can do a good job, but I'm not perfect! I can give them a nice wedding cake, but I cannot give them a "perfect" wedding cake ... these magazines give them a false perception (they've probably airbrushed all the inperfections from the photos) of what they want and what they get for a cake

msmeg; How awful of the bride to be so trivial, to me it seems trivial and puts your reputation on the line. Sorry this has happened to you.

I do have a question though, once the cake is delivered and set up, isn't that the end of your responsibilities? If someone served what they weren't supposed to, what fault is it of yours? I'm like you and would offer a small cake for the anniversary, but as you state, no decorations but a nice border...and of course it would be "white".
(Now this makes me a bit more aware of things that can go wrong.)

I agree w/ Jscakes~ Once the cakes are set up then your job is finished. For business sake I would do that cake for her. That way she can't bad mouth you.

I've done 1 wedding cake & I have another one due in July. I've been very lucky w/ both brides. The first bride didn't care what I did. The bride now is very easy to work with too! If I ever have a bad bride I will probably not do the cake! I have a temper & I don't let people mess w/ me. LOL

I totally agree, once the cake is set up, it is no longer your responsibility if some of it gets lost. It is your responsbility to get it there, to set it up so that it is sturdy and to make it so it is tasty. But who does what with it, well there are too many people involved to keep track of it. I agree it is a nice gesture to provide a small cake because of the loss, just for good business practices. However are you obligated, no, you are not.
Hugs Squirrelly Cakes

Sorry that happened to you, but if there is a discrepancy about something being wrong, especially something that is in the contract, I would ask to see it. Before I gave anything free! I would need to see what we are talking about first. If she didn't get white, what did she get? Didn't she see the cake and taste it before she ordered it? It's one thing is if she says that it was not as white as she would like it. But if this ruined her day, then we would need to see it. This is just principle. Her ruined day =your ruined reputation. People are quick to bad mouth. Make sure that everything is in writing and see that cake!

That must be so frustrating to know what you made and saw and then to have someone tell you different shhheeeeeeeeesh

Hey there.....well you know what my thought is....perhaps indeed there was a mix up as to where the topper cake ended up in someone's freezer who doesn't want to "give up the goodies".....so they would stay silent..OR,,,OR...the brides mom actually DID put the cake into her freezer and confused herself, and or the bride for some odd reason, feels she needs to get her money back along with a free anniversary cake, (which is a good idea on the anniv. cake, who wants "mushy year old cake?").....

Did you take pics before, and after set up??? If you did, then there's your proof and you have your hubby to verify it was white cake....

People.... but I guess that's what it is when you deal with the public.....
I will only do cakes for ppl I know and trust.... There's nothing worse than a picky bride or mother of the bride.....
You did right by offering her an undecorated cake for her 1st anniversary, but she should have assigned the cake topper duty to someone she could trust at the reception to see it got to where it was supposed too....
Happy baking,
cakegal

Hi msmeg! I'm so sorry about the mishap. I'm sure once you make an anniversary tier top, she will be fine and in fact, she/or mother of bride might even apoligolize for putting you through all the mess of confusion. You did all that you were responsible for and that is all that matters. If it is stated on the contract that once the cake is delivered and set up than you should clear yourself of any conflict or interest or any other confusion about the cake/s. But the bride would have to sign the contract agreeing to if any thing happens to the cake, i.e. the cutting and removing the anniversary tier or whatever other trimmings etc. then it become the bride's responsible of apointing someone to cut the cake and have another person hand out the cake so therefore, you are totally clear from all of the mess and confusion. It is stressfull enough making and delivering and assembling the cake and you do not need any extra baggages from the bride or anyone else at the reception hall. I would have done the same of making and given the bride another top tier cake for the 1st anniversary cause you always want to keep a good reputation for yourself.

Sometimes there are so many people "helping" with the reception, the left hand doesn't know what the right hand is doing.......things disappear. I worked with one lady who lost not only her left over cake but all the left over food .........to the night crew at the facility.

I sometimes think the MOB is worst than the bride. Then there are the grooms who are worst than the bride. One "off the wall groom" I worked with wanted the decorations on the cake to match the wallpaper of the hotel lobby......he also asked for a glass of milk during the tasting meeting.

I guess it takes all kinds to make up this world..........

I always tell the bride/groom.........have fun.....accept whatever happens and remember.........it's flour, eggs, water.......nothing really to get upset about.

I am so sorry that the bride is giving you so much trouble. What a shame that she can't find the cake top.. Probably a mix-up, but NOT your fault!! Very kind of you to help her out in this case. Kudos to you!!!

I decided our wedding cake top wouldn't be good a year later esp. after it was in the trunk of the car for two days before we got it home and another three days in the fridge. We just ate that one (most of it). I had made a second wedding cake for a family reception the following week and I saved that cake topper, but I told him that will be our one month anniversary cake and I would not be saving it for a whole year. I promised to make us a gorgeous anniversary cake either identical to or different from the one we had for the wedding (but smaller!)

Hang in there!!
AngelW

Boy, I'm sure sorry to hear about this mess. You did good offering the anniversary cake and she ought to appreciate that, tho I doubt it. This is an example of why I don't want to do wedding cakes. I just don't want to deal with witchy brides and their mothers. Not saying they are all that way but the stress gets to some of them and they get it in their heads that this cake, tho important, is so critical to their special day. Like I try to remember don't sweat the small stuff. It's a cake for pity sake and if it's not perfect like the airbrushed plaster ones in the magazines who is going to know at that reception? Geesh!! It's sad when something like this can ruin a wedding day for the bride. As for the grooms the more they butt out the better. LOL Sorry, this just strikes a cord with me after doing a great cake for my ingrate niece in October.

this is y i take pix with my digi cam . also i cut and serve the cake so i know that theres not going to be a mix up or a problem. i charge alittle extra and trust me it saves so much junk and headaches

I dont think that i would do that .......
Its not your fault.....and why was there day ruined wasnt she busy dancing or something...She wasnt standing by the cake the the whole night.....

she over reacting.......

Im a photographer
and once delivered my pictures and had a bride tell me they were great blah balh blah... then on the way home i get a call in on my cell from her saying that they suck they wrong and ruined (crying). I was like ok I showed you my work before i got the job its the same now....if you didnt like it you shouldnt of hired me....

people will complain about anything for free stuff or there money back !!!