So I did this cake for our recptionist. Took me forever way undercharged her. I was so unhappy by the time I finished it. So today after getting it out of my car which I had to bring it in two boxes I noticed the edge had gotten a little smushed in transport. So I went to the break room and smoothed it with a paper towel no big deal. Later she asked if she could talk to me. She was acting very strange I thought ok maybe she decided she could not afford it whatever. Then she tells me someone came up to her and told her they saw me licking a paper towel and then putting it on the cake! Firts of all if I was going to do that do you think I would do it with people around come on. I told her I apprceiated that she was upfront with me about it. Told her to ask a coworker who was standing right next to me if it made her feel better. She would not tell me who did this. If they were so concerned about it they should have had enough guts to say something to me then what are we 5? Sorry I feel much better had to vent. If anyone has any suggestions how to handle this matter please feel free to let me know.
Thanks

I'm kinda straightforward person person. I'd just tell her "Look..use common sense. Would I or anyone else for that matter, serve a cake to people that I had licked on?" See if she gets the hint. (But like I said, I'm kinda straightforward and to-the-point sometimes.)

Hopefully she believed you...how rude!

I think I would tell her you would really like to know who it was that was so mistaken about this as your reputation is on the line and you would like to clear it up. I would see how you would be very upset as this could be a real problem with future orders. I think you should be given a chance to set the record straight. Just my 2 cents. Hope everything works out!!!!

Just tell her,"no, you were not licking the cake in just fixing a minor belmish that happened in transport.... " You were infact using water and a papertowel. But because of the the added time you are going to have to charge more. : )

I also agree with Misdawn. The woman should have better common sense than that. Really!!!!!

I agree with Dordee, your rep is on the line and you should make sure it is clear you did not do this.

CARFLEA--love the signature!

He He unfortunatly it's true

I have had similar events happen to me and I know it is just so dam annoying, one thing I have learned about people (please don't take offence to this anyone but it is true of those who do not understand is that it is easier to assume the bad and cause pain than to be kind and up front with anyone giving them the benefit of the doubt, basically it is easier to be mean than nice, many people dont think about how there actions affect others and many dont care) They prob. saw the paper towel and assumed that you did what a normal person would do when trying to wipe stuff off something and could have made a complete mental picture of it in there head so they could swear you had done it even though you had not. Or they were jealous, the best thing to do is to try and make the person who bought the cake happy and explain to them that you would not do that to a cake and they it is against your personal morals to do anything of the sort to any cake for any reason. I can not guarantee that this will work since some people just do not think logically about things but it is better than yelling since that can go very wrong....trust me. This may be stretching it but the best thing to do is after assuring her that you did nothing to the cake tell her that if she is still not comfortable that you are willing to remake the cake or even offer another person to make it for her. I know this really hurts since you did nothing wrong but people can be very petty, and even vindictive if you raise your temper. This is the hardest path to take but sometimes it can work out really well.

did you explain that using a papertowel is how most decorators smooth over "lumps and bumps".

I am so sorry that you have to deal with this type of nonsense! Are these adults that you are working with or highschool students?!?! Just be sure that you explain the viva trick to your costumer. Hearing that someone was rubing on your cake with a paper towel has got to sound a little fishy to someone who doesn't know about cake decorating.

I have a question...do you think it was the person that was in the break room with you that said something? Only someone who saw you use the paper towel would know to say something like that.

Or maybe the person you did the cake for is trying to get it for free? I don't understand why she won't tell you who said it to her...it doesn't make any sense.

And yes it is common sense that someone wouldn't lick a paper towel & wipe a cake with it in the open, but unfortunately stuff like this happens. I used to be a waitress & a girl I worked with was serving someone's meal , walked away & actually picked her pants out of her butt in front of everyone!!!!!!

Oh by the way, I just want to say I know that you didn't lick the paper towel & do this...I hope it doesn't sound like I think you did.

Everyone loves a good story. That's about the size of things. People will talk it up just to get the ear of a co-worker. I'd just be very professional about things and tell her that there was a misunderstanding on the part of whomever told her this. Tell her that you did have to make a repair using a paper towel and that you of course would never lick the cake. Just be sure you are cool and collected about it, otherwise they'll be likely to misinterpret your tone as self defensive and might mistakenly believe the coworker. Sorry this happened! Good luck with getting things set straight.

I would not offer it for free because that would prevent her or others from taking advantage of you, if you confront the person they will become defensive. I would tell her that it the person who said this would like to speak to you about it you would be happy to explain what you were doing but that you understand how they could be mistaken. I know, I know it is painful but the best way to save your rep. is through pain. Do not force the name out of her because it also looks suspicious of you but bribery will also not help, if they do come to you do not get confrontational just tell them that they were mistaken and you are sorry they thought that.

I agree about telling her that the paper towel is a common tool of the trade, many of us can agree that we worry that bad things are done to our food so just do your best to reassure her. And I am really sorry you are in this position, it really sucks and I don't envy you one bit.

I see the original post was Friday...quick question, did she take the cake and use it? If she did, she probably doesn't believe that you did that.

I would not agree to do the cake for free...as you would probably be more mad at yourself (later) than at the person who made an "ass"umption...sorry, can I say that?

People are just plain stupid sometimes. First off, tell the receptionist, "I'm sorry, but I need to know who accused me of this. I hope you understand that I would never lick a cake for a customer, and I'm not happy about having to wonder who made this accusation and WHY they said it."

AND...the cake isn't free.

Some people just like drama. I'm sorry you spent all that time and had to defend yourself in the end. Let us know what happened.

Angie

Ok here's the update. One of the girls who is on my tam said she saw me use the paper towel on the cake. She admitted she was at a bad angle & thought that's what she saw me do. She sent it to a fellow co worker who than sent it to 4 others and from there it snowballed and went threw the whole office. The other 4 people that fowarded it actually used to be on my team. I told them that I was very dissapointed in there actions & had lost some respect for them. Common sense would have told them I would never do that. I sent it to them in email format in fear that AI would bite there small petty heads off. Have not heard from one of them yet. Oh well live & learn I guess