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OMG, this is unbelievable!

post #1 of 27
Thread Starter 
On the oreo cookie thread I mentioned that I got my happy face molds from 3dmolds.com. Well I guess alot of people ordered from them after my post because a couple of members pm'd me saying that 3dmolds was getting alot of mold orders all of a sudden and they wanted my info so that they could send me something to say thanks for recommending them. So I thought, sweet maybe I'll get a free mold out of it. Well imagine my shock when I checked my mail today and had a huge package from them. When I opened it, I was even more surprised because, get this, they sent me one of every single oreo cookie mold they make, it was fifteen different molds all together!!! I am beyond stunned, quite frankly I didn't think great customer service existed like this anymore. Well I'm off to send them a thank you email, but I had to let my CC buddies know how great this company is, I mean I thought they were great before, but this is just above and beyond!
The cake in my avatar was my wedding cake, done by a family friend who owns a bakery.
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The cake in my avatar was my wedding cake, done by a family friend who owns a bakery.
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post #2 of 27
Wow! That's awesome! And you weren't even trying to advertise for them!
BIG dreams start small!
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BIG dreams start small!
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post #3 of 27
Good for you!!! That's sooo cool! I'm gonna check them out too.
post #4 of 27
Holy cow!! That is awesome! Yep, it's hard to find good customer service these days. I always try and send a note when someone does something above and beyond, or just does the darn job they are supposed to do, since that seems to be rare these days. It's also nice to call customer service and get someone in the US. I called my bank and actually got someone in the same state! I lost my job and right after that 3 checks bounced. I've never done that. I called and they reimbursed me all charges, it was almost $100 in charges. Needless to say, I sent a card thanking them and to let her supervisor know what she did to help me.

Great, now I'm going to have to try making dipped oreos. LOL! What holiday is coming up next? My husband is going to kill me after all the cookie cutters I've bought in the last few weeks. hee hee.
No longer baking and caking. Medical transcriptionist and Thirty-One Gifts independent consultant.
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No longer baking and caking. Medical transcriptionist and Thirty-One Gifts independent consultant.
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post #5 of 27
That's fantastic! You DID sell me on those faces, and I didn't think I'd ever buy another mold! icon_biggrin.gif
post #6 of 27
That is so cool! I saw your frist thread about 3dmolds.com and so, of course, I had to check out the site. They were a little expensive, so I've been holding off on getting any. But now I will definiltey order from them! What great service. I'd much rather pay a little bit more for god service and a good company...I'm off to place my order. icon_biggrin.gif
post #7 of 27
Wow, that is so awesome of them to do that for you! It certainly says a lot of how they treat their customers!
post #8 of 27
That is so nice to hear. I love it when people are appreciative, and it's rare for a business to give back like that. It sounds like they probably have alot of loyal customers.

Thanks for sharing!
Angie
post #9 of 27
Wow! That is awesome. Good for you! What is the website. I'd love to take a look.
post #10 of 27
that's totally cool of them...i would be jumping up and down...
post #11 of 27
that's great!!
Hey those molds are too cute!! loving the smiley face one... it makes me smile. icon_biggrin.gif
post #12 of 27
I ordered some oreo molds from them after reading your post but I did not know your name so I told them that "fragglerock1 from Cake Central" told me about it. I am glad that they took the time to thank you in such a kind way. Enjoy your molds
Danyell Kepp
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Danyell Kepp
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post #13 of 27
That really is unbelievable in today's day and age.
heathery13
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heathery13
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post #14 of 27
That is great! Congratulations on receiving all of the new goodies.
post #15 of 27
When I e-mailed 3Dmolds to say thanks for their great service (ordered on Monday, molds showed up on Wednesday) they said these molds were a new item for them. They were thrilled with the sudden increase in business. They are hoping to start selling to some department stores (I asked if anywhere in Omaha carried their stuff, seeing as they are a Nebraska company) but for now, they are internet only. I'm so-o-o happy for fragglerock!
The pessimist complains about the wind;
the optimist expects it to change;
the realist adjusts the sails.
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The pessimist complains about the wind;
the optimist expects it to change;
the realist adjusts the sails.
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