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Kitchen Aid Professional 610 Stand Mixer

63% Positive Reviews
Rated #3 in Mixers

Posted

Pros: Look, size

Cons: very poorly constructed, poor customer service

I have owned a variety of Kitchen -Aid stand mixers, from the small tilt heat to this 6 qt Professional. 

I still have my smaller mixers which I purchased 10 + years ago and they work perfectly. 

December 2012 I purchased my 610 Professional mixer , for vanity reasons mostly, I wanted a silver mixer to match my appliances.

5 months later it started to chatter very loud. I called Kitchen Aid and received excellent service. They replaced my mixer free of charge. 

3 months later, my replacement  mixer began to chatter and would only whip whipped cream. It had no strength at all. If I tried mixing a cake the whip could not move. ( please keep in mind these are no butter cake mixes, I'm just a hobbyist)

I called customer service again , and again they warrantied my mixer and sent another one.

3 months later ( today) while whipping up a cake mix, I set it to medium for the 2 minutes recommended and began putting away my eggs and milk. I hear it start to whirr, I look ( I am only 4 feet from my mixer) the whip is not moving at all.

I turn it off and again call Kitchen Aid. While on hold I Google the 610 for reviews. I discover this is a common problem and they are using a plastic housing that isn't durable enough to hold the gears in place. Same thing that's happening to me is happening to a lot of people.

This rep informs me they never received my old mixer ( I show where it was delivered by Fed Ex) , she tells me she can't do anything because my old mixer hasn't been checked in. I ask if she can track it ( so she can see it was delivered and she can investigate) , " No", then she tells me ' you aren't supposed to walk away from your mixer." I informed her I was in the same room at the other end of the counter.

She tells me that you have to stand in front of your mixer and watch it, you cannot walk away for even 30 seconds. 

That is ridiculous , not to mention, this is a 6 qt PROFESSIONAL mixer, you have to stand 1 foot from it at all times ??!?

They are trying to worm out of the warranty now.

My older mixers have metal gear housings due to their age and work like champs still. They have cheapened the newer mixers and are using plastic instead of metal.

They are aware of this defect and these issues but have not done anything to fix it.

Beware of the newer version of this mixer.

I will never again purchase a Kitchen-Aid stand mixer.

Posted

I live in MO in the summer and TX in the winter. Both of my kitchens have the pro mixer. I absolutely love both of my pro Kitchen Aids. Very sturdy and wonderful for breadmking. I still wish that you could lift the body , so that you could work with the ingrediants better.

Posted

Pros: Capacity

Cons: Cheap components

I'm on my second unit. The first one got ruined when I used THEIR meat grinder attachment. I DID NOT force product down into the grinder, but, later after I disassembled it, I found that the gears came loose, wore down, whatever. I ended up buying another. But I can guarantee that this will be my last one. I like the capacity and flexibility, but if you can't mix more than a cup of water without risking damage to the unit, what's the point. KitchenAid needs to spend a couple of dollars on making the drive train more durable.

Posted

Pros: Looks nice and like the larger bowl.

Cons: Poor construction, very weak mixer

I agree with user Melanie.  I bought this mixer thinking it was stronger than my old bottom line model that I have had for about 14 years.  Used the professional model about 3 months and it froze up.  Called customer service and the gracious and sent a new one under warranty.  Used the new one for about 5 or 6 months and it froze up too.  Called again, again they sent me a new mixer.  Used the new one for about 4 months and low and behold it froze up too.  Called customer service and again they sent me a new mixer but insinuated I was using it incorrectly and causing it to break and also insinuated that they would not want to send me another one because it shouldn't be doing this unless I was using more that 14 cups of flour in it.  Well, I have never come close to using 14 cups of flour in it.  Anyway, low and behold it is broke again.  This time my husband took it apart and discovered the plastic gears were stripped.  He looked on line and found you can order new ones for around $13 to $15 each.  But what would be the point, they will just keep breaking.  I hate this mixer and would never suggest to anyone to buy one. 

 

On the other hand I have used my old mixer for 14 years and used it under a much heavier work load and it still works.  Imagine that, it must not have plastic gears in it!

Posted

Pros: Handles three times the amount of batter I made in a smaller stand mixer. Strong working and sturdy. Nothing has broken in over two years.

Cons: Very loud and hard for left-handers.

One suggestion I have is making a left-handed bowl and cover (if there is one, please let me know), as it is hard to lift, pour and scoop when everything is on the wrong side.

Posted

Pros: i like it beause it has alot of power

Cons: none

Have this in the same color is the Princess princess.gif of my kitchen I can do anything in this kitchenaid we make a bread here on our island call dome bread and it make's the dough perfect love it am getting the 700 also shhh.gif that's my Christmas gift to myself icon_biggrin.gif

Posted

Pros: Several speed settings,Large 6qt Bowl,Lift mechanism for raising-lowering,

Cons: Loud!,Bowl can be tricky to line up and push into place, Expected more power from motor

This was a gift and I would NEVER want to seem ungrateful. That being said,If you are considering buying this mixer I'd like to point out a few things.

 

I have worked in production kitchens as a professional decorator in the past (about 10 yrs collectively) and I have used various KitchenAid Professional counter top mixers during that time. When a product labels itself as "Professional" I expect it to seem durable and well made. This mixer in my opinion works well for home,whipping egg whites, heavy cream, buttercreams and cake mixes,etc. But while making MMF to cover a 1/4 sheet cake I was concerned the motor might not handle it! I would be concerned about bread kneading too. It is also really loud while operating. If you have butter or shortening residue on your hands and are trying to push the bowl into place it can be tricky and frustrating.

 

I'm hoping this mixer will perform better once "broken in" a little. If so, I will come back and update this review. Hope this helps! detective.gif

 

Kitchen Aid Professional 610 Stand Mixer
Description:

This review is for the 610 Pro mixer, #KP26N9XNP. It was purchased this Christmas ( Dec 2012) from Williams-Sonoma.

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