Destinys_Delights wrote:

The bride doesn't like cake and really didn't care and was going to pick the yellow and lemon cake but the grooms favorite cake is carrot cake (he wasn't there) and the wedding planner tried the carrot cake she didn't like it said it tasted to much like spice cake. So they said they would call me back and let me know. I left the extra cupcakes there so the groom can try them but haven't heard back. Any suggestions on how to handle if the customer doesn't like the cake, I just felt like leaving.

As they get into their personal preferences, I always remind them "there will be 148 OTHER people at the reception ... what flavor of cake do you think THEY will enjoy?"

When they can't decide, I guide them into what I want to make. "The most popular cake I sell is white cake with red raspberry fillling. How about we have that one for the largest tier, since that's what the majority of your guests will be eating? We can make the top tier carrot for the groom ... he can have his own special cake."

I also remind them that what they decide here, today, is not etched in stone, "..... so let's go ahead and put down carrot for the top tier (for the groom) and if you change your mind, just let me know."

With SOMETHING written down, it's closer to an actual order as opposed to "oh we'll get back to you." It's a subtle psychological thing, but if SOMETHING is written down, they "think" they've decided. It's more effort to change something than it is to call me back. Sounds weird, I know, but it's a psychological thing.

(Dang this is good stuff! I should write this down!)

Indy do you serve cupcakes or the actual cake? If it's cake, how big is your slice? And last question, how many choices do you offer in a tasting?
And yes, I agree with you, this IS good stuff, I'm writing it down!!!

(Dang this is good stuff! I should write this down!) [/quote]

don't worry there are tons of people (like me) who are saving your pearls of wisdom.

Indy do you serve cupcakes or the actual cake? If it's cake, how big is your slice? And last question, how many choices do you offer in a tasting?
And yes, I agree with you, this IS good stuff, I'm writing it down!!!

(Dang this is good stuff! I should write this down!) [/quote]

don't worry there are tons of people (like me) who are saving your pearls of wisdom.

miny wrote:

Indy do you serve cupcakes or the actual cake? If it's cake, how big is your slice? And last question, how many choices do you offer in a tasting? And yes, I agree with you, this IS good stuff, I'm writing it down!!!

I bake once for every 9 samplings.

I bake three 8" square cakes (vanilla, choc and usually red velvet). Cut it into 9 squares. So each square is just under 3x3". Throw 'em in the freezer in a ziplok bag, and just pull one of each out for a sampling. They then cut bites from the cake(s) and mix-n-match with the various icings and fillings.

To serve each person 3 full size cupcakes is a LOT of cake ..... I couldn't eat that much cake in one sitting.

Yeah, you are right, it'll be a lot of cake wasted, after all those are classic flavors and maybe just put the fillings and icing on little spoons. Thanks again for the tip, you are always very helpful!

indydebi wrote:

I couldn't eat that much cake in one sitting.

wimp

jammjenks wrote:

indydebi wrote: I couldn't eat that much cake in one sitting. wimp

ok .... I could, at night, curled up on the couch, watching TV, in the dark.

If I'm not mistaken there are some contracts somewhere in the galleries that people had posted, you can print out one and fix it a little to make it your own. I'll try to look for it and get back to you

I am new to this as well. I have had one tasting, and got the order, and in the process of scheduling another one. I know I was more nervous than they were. I had them come to my house, so of course I was cleaning psychotically before they got here. The bride and I had exchanged many many emails, and had already decided on a design, so all that was left was the tasting and the deposit. The bride isn't big on cake so she kinda picked at her piece, but the groom polished his off in about 30 seconds and then finished the brides piece. I just made a 2 layer 8 inch cake because I didn't want to have left over batter, and then took the leftover cake to work the next day. The thing I was most nervous about was that I tried a new cake recipe and I didn't have a chance to try it before they came over, so I was so afraid it was gonna taste like crap. But they loved it, I hope I relax more the more cakes I do.

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