I bought ML pans from them and they were received warped...not terribly, though. I called, got the same run around...I found it to be really annoying. I just kept them rather than dealing with them. My guess is that they are able to keep their costs lower than other retailers by making it a pain for people to return stuff they don't need anymore or just have too much of something.
3/6/14 at 8:32pm