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Posts by embersmom

True, but people's tastes are all over the place.  A lot of people like the Cool Whip-py taste/texture of Bettercreme, chemicals be damned.  I personally can't stand the stuff...if I want frosting, I want FROSTING :)
We have school tours coming into the store every so often.  They're led by one of the front end managers and she takes them through every department with the appropriate paper headwear (anyone remember those paper soda jerk hats?)  When they come to us, whoever is decorating gives them a simple demo like making a rose on a nail.  We show them the bread slicer.  I've demoed how I shape certain rolls/bread, depending on how early they arrive.  We give each of them a free...
If nobody has been hired to take your place...  I feel badly for the other pastry chef. As others said, it's not your problem.  And I'd definitely ask her how to handle those customer inquiries.
One of my coworkers had the gall (IMO) about how I didn't "exactly" follow a deco design for her granddaughter's cake last weekend.  This coworker isn't a decorator but she does have an artsy-crafty background, but she still doesn't "get" the fact that those Deco-Pac cards/pages are airbrushed examples, not real cake, and there are variables depending on what kind of icing you use on it.   I wouldn't be so upset about a clueless customer, but this is a coworker who's...
 This :nodding:  My husband incorporated his business rather than going the LLC route because of the cost.  I remember the LLC being more expensive than the incorporation, but nothing like what the OP was quoted. However, when my husband closed his business he had to pay through the nose to dissolve the incorporation.  I don't know if he would have had to pay that much had he been a LLC.
Exactly Mimi :nodding:  Back in the before-the-buyout days we had a very talented decorator who could do practically anything,  and of course as soon as a customer got wind of her existence, the customer would place the order specifying that they wanted only her to do the cake and nobody but her.  You can imagine the problems that cropped up on her days off and/or when she was on vacation and especially when she gave her notice     The Powers That Be, IIRC, took it all...
Yep :nodding:  I understand that.  I don't normally do anything extra for a customer, but I made this particular decision with the blessing of my manager.  My guess is that he didn't want to deal with her, so he OK'd it.  If I hadn't been there, I know for a fact that there was no way she could have had it done since I'm the only one who can do that sort of thing. I should have mentioned that when I first posted about it, btw. Thank you for making that point.  The...
That's exactly what I thought when she said it.  Then I thought, it's simply convenience and price point. We have a competitor maybe a mile up the road from us, and many times we get customers who regularly patronize the competitor but either don't like their cakes and/or their restrictions are even more stringent than ours (I honestly don't know -- I've never sampled a cake of theirs).
I'd do the cake at work -- meaning it wouldn't go to the other decorator. ETA:  Some customers will ask for a specific decorator to do their cake.  We also fired a decorator some time back for actually stealing customers for her own off-the-books home business.  I wouldn't dream of doing that.
I think I mentioned this in another thread, but we get similar customers at work where they expect us to fulfill their cake fantasies for, say, $60 because after all, we're a supermarket.   And out answer is, no, we can't.  We're not allowed to draw, we can't mash up any Deco-Pac designs because of copyright issues, we don't do tiered cakes, we don't do fondant, etc., etc.  We're a corporate-owned supermarket chain and these are the rules, I'm sorry.   I had one...
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