Stay polite and professional. As the poster said above, apologize for not being able to provide her with her request and move on. The only way she is going to 'see the light' is by going to other bakers with her request and seeing what she gets for the money. Sounds like she has ordered cakes from you on many occasions so she will have a good comparison. Brush it off and move on without giving it a second thought. Good luck.
8/27/14 at 6:04am