I really liked reading your post.:-). I am actually one of those internet taught cakers. I still  have never had a one on one lesson ever so I am actually pretty glad sites like craftsy exist but i to have noticed a huge increase in people starting online tutorials.    To answer your question  so why does the customer need me if theres a DIY for everything easily accessible?  Well, as saturated as the market is in selling tutorial not everyone likes to make cake, but...