Good for you, klan30! The customer placed an order and the finished product was not correct. I find it unprofessional to save a few bucks (as someone suggested) and ask the customer if s/he is willing to take it. Customer service goes a long way if we want a long-term relationship with happy customers. I'm not sure why this thread is in the Cupcake forum since it's a business question. Business members often have different answers from the home or hobby bakers.
7/25/14 at 10:41am