So sorry to hear your story, i'm sure many others here like myself have has similar situations. Your response letter is perfect. I wonder if they kept your cake at the right temp?? Did they show the client the cake? Something does not seem right when both flavors were off?? I hate to say these situations will come up from time to time but handle them quickly, forget it and move on to your next masterpiece... good luck.
6/6/11 at 7:21pm