Both sides of this conversation have very valid points. Excellent customer service is the best way to grow a business. I try to take mistakes like this (mine or the customers) and learn from it. Leah S and Indydebi have great points to make. I also like having the bride/customer intitial all the different important places on the contract.I have definitely learned from the OP, and from the comments left. Thanks everyone.
4/18/11 at 8:38am