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Posts by jenmat

What are you using to paint? I find that the paint is usually more the issue than the fondant. 
I get this too sometimes. If a place is closed, I come when it's open. Somehow for whatever reason though I have couples expecting availability at any time, day or night. Don't get me wrong, I tell them when I have openings and I stand by it. If they don't like the times, they can either go somewhere else, or they can adjust their schedule. I don't care if they're tired and they just want to sleep in, I'm not available when I'm not available. 
I agree with costumeczar (of course) Someone who has that little respect for you and feels the need to lecture you will have very little respect for your policies, pickup times and payment deadlines. That's a big red flag.    My machine directs people to email. It's how I prefer to do business. I rarely answer my phone at all, and never after 5pm or before 9am. 
So the bride was already at the venue when you arrived? Were the guests there too? How long could the cake have possibly had to stand up? I would do what costumeczar said and call the venue. Be proactive and educate yourself before you hear from the bride or a lawyer. If the venue says there was no problem, then awesome. If the venue says there WAS a problem, then you need to contact the bride, tell her you investigated the issue and will be giving a refund of...
I am not a disaster sleuth, but what you are describing on setup- I do the exact same thing on every tiered cake I make. Each cake has same size boards and then those boards are attached to a silver drum base. I have never ever ever ever had this happen and this is my norm. This to say that I'm not sure you actually "did" anything wrong here. It really may be a complete fluke where an air bubble got underneath, the icing separated when it sat, a cake imp decided to give it...
Yeah, it happens all the time. I give dates and options, and if that doesn't work then obviously we aren't going to work. Can't please everyone, and some people are either just really busy or just plain difficult.    I figure I'm a custom studio and I keep everything small for a reason. People with difficult schedules will probably end up at a local bakery that has a large staff and lots of business hours to accommodate almost any schedule. I can't be that person. If my...
If I'm reading this right: You are the decorator or baker of an established business that was bought out by new owners and kept the name and location? And this lady came in because she's a long time customer and then realized the cake was totally different than she was used to?   1. You are taking this WAAAAY too personally. She couldn't care a fig about who YOU are- she was mad at the business itself, not you personally. You aren't a lady doing cakes out of your home...
How about using white chocolate to attach to a decorative gumpaste plaque? Not sure it would work, but it would certainly come off in hot water!   If I were in your situation, I would say "after further thought and consulting with some experts (ha ha, us!), I really do not feel comfortable with your request. If you need to go in another direction, I completely understand."   If it's a collectible, then there is no way I would chance it because there is no way to...
The no changes after xxx date is a good clause, but also I have one that says that changes can ONLY be made by the person who signed the contract. So if the MOG had come to me and wanted the change, I would have said 2 things: 1.I'm sorry, bride would have to approve this change in writing and 2.Since it's the week of the wedding, no changes can be made.    But I understand in a hectic situation when you walk into the middle of an order it may have been not worth your...
I know, right? I'm sure they are thinking it is a perfectly reasonable question, but it's really not an easy answer, you know?! I guess if I actually liked 3D cakes I'd be more apt to sit down and sketch and think and figure out all that info ahead of time (lol, probably not). But I don't really like them and to me it's an organic process. Take some cake, stack it sturdy, start carving and watch what comes out.    At that point it's more about the shape than it is the...
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