New Posts  All Forums:

Posts by jenmat

Her emergency is not your problem. So will she be emailing you? Phone call? Text? "I am so sorry, but at this point it is simply too late to complete any order. I know it probably puts you in a bind, and I'm sorry to have to do that to you and the grandkids, but I hope that maybe next time we can make it happen!"
Vetting your customers, especially large order customers is part of this business. It's my responsibility to protect my business from people who could damage it. My cakes, for the majority of circumstances, go to customers who will treat them (and me!) politely and appreciatively. I always approach an email or phone call with a professional, but SLIGHTLY aloof manner which I hope conveys that I while I want their business, I don't NEED their business. That way it is easier...
Definitely agree with this. I do vent when someone has an issue that is now my issue, but I can usually word my actual reply in a professional way that still helps the customer feel validated. It's amazing how many times I've seen a person on CC get (bad) advice and then reply to a customer with something so terribly rude I can't believe they actually sent it. Venting is one thing, but good business is another. I would be curious to see different scenarios and how good...
Hey all~ Busy season is on its way and I'm in the market for some letter sets. I see all sorts of great letters on my FB feed and instead of trying to chase them down individually, I thought I'd attempt to hit the Easy Button and ask you lovely members if you have any favorite cutter sets that you use. I'm looking for several different sizes and styles. I have the tappit funky set, but there seem to be so many more out there! Post them here with a link or name that we...
I'm the queen of tactful replies to stupid questions, so feel free to PM or ask me and I can usually come up with a good way of telling someone where they should go and make them enjoy the ride. :)   Usually I begin with acknowledging their "issue"- while I understand that you are on a tight budget and cakes can be very expensive, I am sorry to say I can't meet your price. I'm sorry I couldn't be more helpful!   Basically if you show that you understand their feelings,...
While I agree that you can't control what she does with the cake, I also agree that it doesn't sound like it was mishandled. The figure should have been anchored with a skewer if it was going to travel that far.    I would be refunding at least the amount of the figure, if not a bit off the cake itself. If she paid for the figure to be on the cake and it wasn't on the cake when she displayed it, then she deserves some type of compensation for that- doesn't matter if it...
See the only thing I can say to the refund issue is that as the "expert" you should know better than to use a stand that isn't sturdy.    But you've already said you aren't an expert. And you told her that too.    A small refund is in order simply because the cake was slightly leaning  and the ruffles probably weren't perfect anymore. And as a non-expert you wouldn't know how to make it all come together in the end without anyone knowing. That's why people pay for an...
First- freak out a little. Second, remove cake from said stand Third, take out my repair kit and pipe like a mad woman Fourth, Change my contract to include no customer supplied cake stands that have not been pre-approved. (which means no customer supplied cake stands.)   I deliver up to 4 hours prior, which gives me time to repair anything I need to. I also deliver chilled, so the sliding issue is almost non-existent. Only thing I may have had to deal with would be...
Never said they weren't licensed. Just underpriced. Again, there ARE decorators out there with talent, who for whatever reason, feel that if they make a little extra off their work then they are ahead and are happy. I am not one of those, but I do have to compete with them. 
My problem is not with the decorator (whether home based or storefront) who does subpar work and charges subpar pricing. Buyer Beware and all that.  If someone charges less for less quality, I say then don't come crying to me when the cake falls over or looks monkey-iced or blind-kitten iced. The customer who sees that person's work and then still orders from them was never my customer.    My problem is with the decorator who does quality work for an under-valued price....
New Posts  All Forums: