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Posts by jenmat

Yes, I did. I have 2 "dry" fridges that are upright non-commercial fridges in my garage. They have enough space for 3 wedding cakes. Residential is THE way to go! Get em used on Craigslist!
It's like a cake pickup line!!!! Where's the wingman? She wanted to get creative hoping maybe she could pick you up by her wittiness?  Love it. 
Funny story, I had a bride last year who was super nice- great to work with and pleased with my ideas and the final result. I always make an anniversary cake for the couple to take home and freeze. I don't want to make another one the year later. She knew this, as it is something we discuss at her tasting and it is in the contract.   BUT she wrote me ON HER ANNIVERSARY wondering when I was going to ship her cake to her and to let me know she had a new address. UMMMMM...
Um, no. You teach people how to treat you. Develop a policy and stick to it.    Take deposits, finalize orders 1 week out, and don't let people do this to you. You may need the money, but in 6 months you will be angry, bitter and pissed off. People treat you how you let them.  "I'm sorry, I'd LOVE to help you, but I need at least 7 days' notice. Please think of me next time!"   This is not the customer's fault, this is yours. Sorry for the tough love, we all go...
I guess I have a different take on whether to take the order. As a small business owner, I have the responsibility to protect my business. Almost like protecting my child from those who might hurt her, if warning bells go off, I need to respond. There is a reason I no longer work at a large business that needs to take every client. By not taking this order you are possibly loosing money. But he has already expressed the ability he has to get money back from a...
Don't answer her anymore. Simple as that. You are letting her continue to control you by answering her. You said no. It doesn't matter why, you said no and as we all know "no means NO."   I agree that sometimes difficult and exacting customers can turn into your biggest cheerleaders. But this customer isn't just exacting. She was RUDE in her initial contact and tried to haggle even when boundaries were clearly set. Those are the issues, not the color or design (although...
Thanks for the suggestions. I have the clixstix saved as a favorite on Amazon. Hoping to find some other types too. 
Her emergency is not your problem. So will she be emailing you? Phone call? Text? "I am so sorry, but at this point it is simply too late to complete any order. I know it probably puts you in a bind, and I'm sorry to have to do that to you and the grandkids, but I hope that maybe next time we can make it happen!"
Vetting your customers, especially large order customers is part of this business. It's my responsibility to protect my business from people who could damage it. My cakes, for the majority of circumstances, go to customers who will treat them (and me!) politely and appreciatively. I always approach an email or phone call with a professional, but SLIGHTLY aloof manner which I hope conveys that I while I want their business, I don't NEED their business. That way it is easier...
Definitely agree with this. I do vent when someone has an issue that is now my issue, but I can usually word my actual reply in a professional way that still helps the customer feel validated. It's amazing how many times I've seen a person on CC get (bad) advice and then reply to a customer with something so terribly rude I can't believe they actually sent it. Venting is one thing, but good business is another. I would be curious to see different scenarios and how good...
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