I find that the private / country clubs I deliver to are the worst about cutting the cake properly. I think leaving a cutting guide is a great idea, but don't expect the event staff to stop and read it. It's more of a CYA measure. I think a call to the catering manager would not be out of line. It sounds like it's just an education issue where the manager needs to (re)train the servers.
12/14/11 at 1:26pm