My First Cake Disaster

Decorating By joeyww12000 Updated 17 Jun 2016 , 8:34pm by 640Cake

joeyww12000 Posted 17 Jun 2016 , 5:32pm
post #1 of 15
14 replies
joeyww12000 Posted 17 Jun 2016 , 5:38pm
post #2 of 15
joeyww12000 Posted 17 Jun 2016 , 5:39pm
post #3 of 15

900_my-first-cake-disaster_954171576435c9f150d.jpg

joeyww12000 Posted 17 Jun 2016 , 5:39pm
post #4 of 15

900_my-first-cake-disaster_954171576435edf35b1.png

joeyww12000 Posted 17 Jun 2016 , 5:46pm
post #5 of 15

After looking at the pics again I just realized how far off the right side words are from the first pic. I had them in line with the words on the left in the first pic. This is a cupcake cake by the way. Recipients have it in an RV, that has had trouble with AC. I was told it was working when the second pic was took. Look at the sheen on the fondant letters. That tells me it's not cool. Either way I can't really say who is at fault because I didn't fill the spaces between the cupcakes when I should have known better. Either way those letters could not have moved that much if the cake was secure. I offered a refund. What else could I have done?

jgifford Posted 17 Jun 2016 , 5:51pm
post #6 of 15

Once it left your hands so did all responsibility. You might offer a discount on a future order if it would make you feel better, but I don't think it's required.

Customers are notorious for blaming the baker for their own neglect.

joeyww12000 Posted 17 Jun 2016 , 5:56pm
post #7 of 15

After looking at the pic again how did the lettering ,"Daughter and Momma", move so far down yet remain straight? The only good thing is she's not upset about it and was offering suggestions...lol

joeyww12000 Posted 17 Jun 2016 , 6:00pm
post #8 of 15

The more I look at this the more pissed I get. Sure there were spaces between my cucakes but not gaping holes. This cakes shifted somehow to make holes that large. I had the cupcakes packed together and iced on the bottoms. What do you guys think? I'm still at a loss how the letters are still straight though.

joeyww12000 Posted 17 Jun 2016 , 6:32pm
post #9 of 15

I asked about the letters and the lady said nothing had moved because she checked for that. How did the letters move down almost an inch but yet nothing moved? I'm not buying it. Does know one else see what I'm seeing?

640Cake Posted 17 Jun 2016 , 7:26pm
post #10 of 15

I see the movement, but I also see different lettering below that as well...below Andrew...first pic MX, second photo 'Awesome.'

carolinecakes Posted 17 Jun 2016 , 7:42pm
post #11 of 15


Quote by @jgifford on 1 hour ago

Once it left your hands so did all responsibility. You might offer a discount on a future order if it would make you feel better, but I don't think it's required.

Customers are notorious for blaming the baker for their own neglect.

Agree with jgifford. I do not think a refund or discount is warranted. You did your part.

joeyww12000 Posted 17 Jun 2016 , 8:22pm
post #12 of 15

640cake...I made the changes before I delivered the cake. Her request. I personally don't like the cake. I didn't even take pictures to post. To much lettering for me. It's too word busy. The customer wanted it though.

-K8memphis Posted 17 Jun 2016 , 8:31pm
post #13 of 15

agree with jgifford and carolinecakes -- since this is your first one and all -- but it's not really  YOUR first one -- just kindly gently spoken here -- how could you possibly be responsible for their ac? 

the holes between cupcakes are closed with ICING -- you made it right -- no worries  -- 

next time say," i'll get back to you by close of business tomorrow" 

that way you have plenty of time to think it over and perhaps come here for advice -- 

don't let yourself get put on the spot

-K8memphis Posted 17 Jun 2016 , 8:34pm
post #14 of 15

if they had fans blowing it could create convection just like an oven and could account for the uneven melting

640Cake Posted 17 Jun 2016 , 8:34pm
post #15 of 15

Ah.  Well, the customer wants what the customer wants...  This should be one of those cakes that you "lose" the photos, so you don't have to look at them anymore.  They asked, you delivered.  Bravo!  You said they were in an RV....the frosting could have settled from being warm and constantly jostled...  I would chalk this entire thing up to customer issues - design, travel and not keeping it cool until party time.  Nothing for you to worry about (easier said than done, though). 

Quote by @%username% on %date%

%body%