My daughter ordered and paid £645 for a wedding cake on 8 July to be made by a very reputable company it was to be delivered on 11 sept a day before the wedding she received an email on the 11 telling her the cake had not been made the company will not return any of her calls or emails can you imagine how she felt on Saturday in front of 250 guests with no cake

 What?!!!  Grrrrrrrrrr  .\  /.   Load up the weapons, it's time for cake vengeance!

I assume by the pound sign this was somewhere in Europe.  Really?  No reason given as to why the cake was not prepared/delivered?  That's terrible...and even more so from a supposed reputable baker.  This may require you to take legal action against the baker to resolve this.  What a terrible thing to happen at a wedding.  Sorry to hear this....

Did  she ordered cake 3 days before the wedding? 

Oops, never mind. I misread, it was July 8.

What reason are they giving for not refunding any money? That makes no sense.

we had a beautiful venue here go belly up (suddenly go out of business) and brides were left hanging -- no refunds no answeres only questions -- very not good  -- 

so sorry this happened, spester -- no do-overs for her cakeless reception and pictures -- once you get to the bottom of it and get your money back  -- keeping my fingers crossed for you -- hopefully y'all will be able to laugh about it eventually -- and she could have a big blow out cake for her first anniversary too -- but again i am sorry this happened

That is one unfortunate situation. Have you gone to CAB to find out what are your options? I wish you would have gone to M&S and picked up their iced cakes. It is better than nothing. You must have felt so rotten to see your daughter's most important day ruined :( I am so sorry. 

We had a similar thing happen here with a popular outdoor wedding venue. There were several weddings scheduled and with no reason given or notice they shut down. Leaving a lot of people with no wedding site and no refund. Many weeks later it was put in the paper that the business was in serious financial trouble and the owner had passed away leaving a huge mess for his family. Really stinks when someone's special day has something like that happen. I sure hope your daughter gets a refund and has a lot of other wonderful memories from her wedding day!!

Oh and I forget that this was also a catering business so no venue and no catering for a lot of people. They had a very popular restaurant as well so three businesses were attached to this one person. 

I am so sorry that this happened!! How terrible!! The bride should receive back all of her money. I feel sorry for any bride that this would happen to!!