Social Media Attack

Business By CLW Updated 30 Jun 2015 , 1:33am by Webake2gether

CLW Posted 23 Jun 2015 , 3:17pm
post #1 of 38

Hi everyone, 

I had a customer over the weekend who was so so difficult to please. It was a 4 tier kids cake. She insisted I send her a pic of the cake while I was working on it. Against better judgement, I did. I know, I know. Anyway, of course she didn't like it. Told me it didn't meet her standards. It wasn't completed! So she immediately begins with how she doesn't know if she can have her money, etc., etc. So I just told her to forget it and it may be best if she finds someone else since I can't please her. She didn't owe me a dime. Deposit back and all. I was just ready to get rid of her. She found someone who did it but continued to rant and rave at me thru private messages on FB. Sorry to say, I bought into her rage and gave her the same back for a bit. Then I finally told her several times to back off, that I was done with her. Well,,,,I thought it was over until around 9:30 last night, she began posting on a community forum about how I lacked customer service skills, had no talent, took on projects I couldn't do, etc, etc. She posted pics of my unfinished cake. I was the butt of many jokes, horrible comments and my business was bashed to pieces. There were literally hundreds of comments. I did have many customers who had my back and posted positively and some people I don't even know were taking up for me. But the negative far outweighed the positive. And it was from people I've never heard of. I contacted the admin and she removed the posts. But I fell terrible and feel major damage has been done. Please help me feel better. :)

37 replies
Marie0616 Posted 23 Jun 2015 , 3:48pm
post #2 of 38

So sorry you had to go through this! She had no right to bash you, even if she was unhappy. The discussion should have been between you two only. And why people would comment when they don't know the whole story is beyond me...

How could she decide she didn't like it when it wasn't finished?

now, next question...where did she find someone to do a 4 tier cake on such short notice? Seems to me, she already ordered from someone else and didn't know how to cancel your order.

Another case of buyer's remorse, perhaps...

Simply add her to your 'just say no' list and move on.  

CLW Posted 23 Jun 2015 , 4:21pm
post #3 of 38

Thank you Marie0616! She had ordered the cake several weeks ago from me and we had arranged an 11 am delivery time. I called her the day before to confirm the time as I had other fairly large ones to go out as well. She told me then that she needed to make sure that her boyfriend would be there at 11:00. I told her that my schedule was tight and I needed to know ASAP. No response about that. Then she kept bugging me for pics. Within 10 minutes of my sending her the pic, she posted on facebook that she had a cake emergency and needed a cake ASAP because her baker ( me)couldn't follow thru. Then she texted me a while later and told me it didn't meet her standards. I knew when I read the post on FB that she wasn't planning to take it. So I waited to hear and when the 11:00 delivery time came and went and still nothing, I knew it was over. Finally at 1:30, she texted me and said she was unhappy and had ordered somewhere else. Me,tired and  not feeling well, told her to stop at my shop, get her deposit back and to please not call on me again. I don't know where she got her "quickie" cake but she sent me messages all evening about how everyone was enjoying the cake and how they were sharing my pic and laughing about my work and how bad it was.I told her to please stop and I was over her immature and childish rants. Then last night, she posted the pic on fb. BTW...she created the pic of the cake she wanted was a 4 tier spiderman that she took parts of 4 different fondant covered cakes, taped together and wanted done in buttercream and wanted it to look exactly the same. LOL> I should have turned her away immediately.

Jinkies Posted 23 Jun 2015 , 4:27pm
post #4 of 38

Omigosh, that is just awful!  She sounds like a complete lunatic.  Brush it off, you don't want her or any of her friends as clients anyway.  I agree, she probably didn't want to pay for the cake.

Pastrybaglady Posted 23 Jun 2015 , 4:34pm
post #5 of 38

The day before?  No way she found someone to do a four tier the day before.  She found someone cheaper way before and basically badgered you to get her money back without exactly cancelling.  Lesson learned, when people ask for the ridiculous and are unreasonable it's better to let them go right away than live this nightmare again!

Jedi Knight Posted 23 Jun 2015 , 4:36pm
post #6 of 38

I would consider contacting a solicitor about this. Harrassment and libel.

Jedi Knight Posted 23 Jun 2015 , 4:38pm
post #7 of 38

Just to add - a shame that adults act like this. WTF is wrong with people. Seriously.

CLW Posted 23 Jun 2015 , 4:38pm
post #8 of 38

Pastrybaglady, she supposedly got someone to do her other one in less than 8 hours. I don't know how they could have done it. I spent over 6 on hers just decorating. Oh and I forgot, each tier was a different flavor.

Jinkies Posted 23 Jun 2015 , 4:40pm
post #9 of 38

CLW, did she say anywhere in all those messages/posts where she got that other cake?  

CLW Posted 23 Jun 2015 , 4:45pm
post #10 of 38

Jedi, I did contact the admin of the site and the postings were removed. I considered contacting an attorney for libel but I'm sure it would be costly. And the posting is gone now. She even posted screen shots of our conversation where I told her not to call on me again and to come get her deposit. You would not believe the people who thought I was wrong for saying that and said I had poor customer service skills! Of course, they only saw what she wanted them to see. None of the conversations over the phone or texting was shared. Only private messages from FB were shared. She told me my skills didn't meet Walmart standards and that I needed to get into another business because I clearly don't know what I am doing.

CLW Posted 23 Jun 2015 , 4:49pm
post #11 of 38

yes Jinkies, she did. She told me the place she called. I want to call them and find out but am hesitant to. Who knows what she told them? Also, other bakers and cakers were bashing me on the forum last night also. :(


Gingerlocks Posted 23 Jun 2015 , 4:56pm
post #12 of 38


Quote by @CLW on 24 minutes ago

 I don't know where she got her "quickie" cake but she sent me messages all evening about how everyone was enjoying the cake and how they were sharing my pic and laughing about my work and how bad it was.I told her to please stop and I was over her immature and childish rants. Then last night, she posted the pic on fb.

I would just chalk it up to her being a complete lunatic..like to actually text you while she's at her party and everyone is laughing? This woman is crazy, and I would just stop engaging with her because she probably will contact you down the road or write more reviews..she get's fueled by your reaction. I'm sorry that happened to you, chin up and move on :)

Webake2gether Posted 23 Jun 2015 , 4:58pm
post #13 of 38

There should be a "top 10 ways to spot bad customers" post on here from all the experienced bakers who've all dealt with crazy customers. My goodness seems like people are becoming more demanding and insanely critical these days :( sorry you experienced that!! Hopefully the only business you lose is hers and anyone who wants to act like her. Sounds to me like she was trying to back out of the cake and probably went to a chain store bc I can't imagine her being able to get a cake on that short of notice anywhere else. 


CLW Posted 23 Jun 2015 , 4:58pm
post #14 of 38

Thank you Gingerlocks!


Jinkies Posted 23 Jun 2015 , 4:59pm
post #15 of 38

Well, you can either just let it go, which is probably best because it won't change anything.  But, I would be curious to know when exactly she ordered that cake.  

Shame on those other bakers, they should know you can't judge a cake until it's done.  I hope they get a big dose of karma.

Try not to take it to heart, she sounds like a complete wackadoodle.  Like everything else in social media, no one will remember it next week.

Jinkies Posted 23 Jun 2015 , 5:01pm
post #16 of 38

Gingerlocks is right.  She probably loves the drama.  Some people are just like that.  If she tries to engage you again, just ignore her.

CLW Posted 23 Jun 2015 , 5:02pm
post #17 of 38

I agree Webake2gether. I'm almost sure that her boyfriend probably reamed her out about spending so much on a 2 year old birthday boy's cake. Either that or she's just narcisstic or both. I think Pinterest is killing us. People don't realize that many of those cakes are computer genterated and impossible to make in real cake.


Pastrybaglady Posted 23 Jun 2015 , 5:03pm
post #18 of 38

@Webake2gether, that is an excellent idea - start the thread!  It would be extremely educational!

Webake2gether Posted 23 Jun 2015 , 5:05pm
post #19 of 38

I will right now it would be interesting to hear from everyone!!!

CLW Posted 23 Jun 2015 , 5:05pm
post #20 of 38

LOL. I feel better!! Thank you guys. Friends, hubby, clients  and family try to make us feel better but nobody can do it like a fellow baker and decorator.

CLW Posted 23 Jun 2015 , 5:05pm
post #21 of 38

LOL. I feel better!! Thank you guys. Friends, hubby, clients  and family try to make us feel better but nobody can do it like a fellow baker and decorator.

Apti Posted 23 Jun 2015 , 5:21pm
post #22 of 38

So sorry this happened to you.  I suggest you treat this as an episode of "road rage" (subsitute "cake rage").  It's terribly upsetting to you, but, thankfully, it's mostly over.  The obvious intention of this exceedingly egregious incident was to cause you pain so she could enjoy whatever twisted pleasure she received from the incident. 

Just like a close call on the road with another crazy driver, you've had the adrenaline rush of fear, anger, confusion (why would anyone DO this?), etc., but it's done and you are ok and you don't ever have to see or deal with this individual again.  Take a deep breath, drink some hot tea with lots of sugar, and think about 5 GOOD customers and your interactions with each of them and the joy they have received from your cakes.

If you are now unable to print a permanent record of the incident, I do suggest you type out the details, from beginning to end, of the incident as a type of journal entry.  When you write the details down, keep emotion out of it, and just record the facts as best you can remember.   Since this person is obviously nuts, this will be your protection in case of any future difficulties.

Once done, put that record of events that you've written down and dated in an envelope, put a date and brief explanation on the envelope, and file it.   Make a note on the envelope to destroy 2 years from the date of filing.   THEN FORGET ABOUT IT. 

Now.....sit down with that tea and think of your GOOD customers that you like.



CLW Posted 23 Jun 2015 , 5:35pm
post #23 of 38

Thank you Apti!! You're a therapist as well . Such great insight you have. It certainly helps to know that others think she's a wacko also and that I will be ok. Honestly, this made me just want to quit. I even went back and critiqued some of my  past work.

mccantsbakes Posted 23 Jun 2015 , 6:16pm
post #24 of 38

You cannot do anything in this world without someone out there willing to go above and beyond to tear you down.    This is not a reflection of you, but of their character and integrity.  It's easy to say that because it is really painful when it is you under the microscope and there are so many willing participants who will feed into this kind of attack.    It truly makes me sad to see where humanity is headed.    

But remember this, for every rotten person in the world who will make it their mission to be cruel, there is at least one person who will make it their mission to be kind to offset the negative energy in this world.

Do NOT quit.   That gives this *C* the power.   And She doesn't deserve your surrender, she doesn't deserve any more of your tears or doubts.    


Did you finish the cake?  Maybe post it and give it away for free or donate it to a hospital.   You know to show what poor customer service skills you have....SMH. 


I am sorry this happened to you.    

CLW Posted 23 Jun 2015 , 6:24pm
post #25 of 38

Thank you mccantsbakes, I actually sold it that afternoon. It was an easy sell and the person who got it was very happy. It just so happened to be her father's birthday as well as Father 's Day and he loves Spiderman. LOL. She had planned to just go to the grocery and buy one but once she heard of this catastrophe from another client, she called me and wanted to help out. Actually, I could have sold it 4 times. LOL> People were calling until late that evening wanting to know if it was still available. LOL. 

Pastrybaglady Posted 23 Jun 2015 , 7:02pm
post #26 of 38

Well that was a good end to that story!  Your effort was not wasted, it was fully appreciated by deserving people - congrats on that!  Leave the garbage at the dump and bake on :)

mccantsbakes Posted 23 Jun 2015 , 7:18pm
post #27 of 38


Quote by @CLW on 53 minutes ago

Thank you mccantsbakes, I actually sold it that afternoon. It was an easy sell and the person who got it was very happy. It just so happened to be her father's birthday as well as Father 's Day and he loves Spiderman. LOL. She had planned to just go to the grocery and buy one but once she heard of this catastrophe from another client, she called me and wanted to help out. Actually, I could have sold it 4 times. LOL> People were calling until late that evening wanting to know if it was still available. LOL. 


mccantsbakes Posted 23 Jun 2015 , 7:18pm
post #28 of 38

Because you are AWESOME.    

Apti Posted 23 Jun 2015 , 10:03pm
post #29 of 38

How cool!  Everybody wanted the cake.  Adorable, warm and fuzzy ending for the spiderman cake. 

And you're welcome, clw.  (My short signature for the past 40 years is "clw". I HAD to help out, lol...)  

The reason I knew all the feelings involved, why you should write it down, etc. is because I worked as an equipment specialist for many years with severely handicapped children and adults.  Each seating/mobility solution was customized, with many parts fabricated to order on my specifications.  Although it was extraordinarily rewarding work, it could also be equally demanding and frustrating. I would catch myself agonizing over the 1 or 2 difficult clients, and ignore the 900 wonderful scenarios where my work made a positive difference in their lives.

Although I've been retired for 11 years now, I can still see and hear every detail of the "bad" situations and can't even remember all the good ones.   Perhaps that is human nature?  I'm just glad social media wasn't around then. 

<<<<hugs>>>>>

clw (hee hee hee)

aka:  Apti


SquirrellyCakes Posted 24 Jun 2015 , 12:46am
post #30 of 38

You poor dear, sorry you had this awful experience. It never ceases to amaze me what some people will do or say on social media. Shame on all those people who jumped on the bandwagon and joined that awful customer in bashing you and your business. One thing I have learned over the years is that both professional and home/hobby bakers and decorators can be either really sweet, supportive, helpful people or they can be cowardly monsters once they get their fingers on a keyboard.  Fortunately on this thread, you are dealing with the sweethearts.


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