I just have to vent because I am so angry at myself. I forgot to deliver someone's cake yesterday. OMG I was mortified. I had the cake all finished, it's just that I didn't check the date and I was determined in my head that the cake wasn't due for one more day. When I got home, I noticed that the customer had messaged me wondering where I was. I feel like a heel. I apologized profusely; she didn't say anything mean to me at all, she was very courteous. I apologized again this morning and I told her that although I now it in no way compensates for my mistake, her next two cakes would be free, no time limit on the offer. I know she won't take me up on the offer because she was a new customer (although I wish that she would). I haven't heard back from her. The worst part? It was her baby's first birthday. :-( I've revamped my cake order system so that I won't make the same mistake again. Ever.
I'm not looking for sympathy, just looking to vent. I feel terrible and only other fellow cakers could understand. Has anyone done something this terrible before or is it just me?
yeah i forgot to even do a cake once -- i'm still cringing and that was 30+ years ago --
then one time the 70 year old bride forgot to tell me they moved the time earlier in the day a few hours and it was embarrassing to bring the cake in so late and i gave her a cross look and i hate myself for taking it out on her with a mean look --
Yep, once. I delivered the cake to the venue where there was an event gong on. Just not my event . . .
I took it to her home (a day late) and she said her teenaged sons would devour it. (half sheet cake.)
Thank you girls. I don't know why hearing other people's misfortunes makes me feel better, but sadly, it does. I guess it was just one of those days where I wanted to go back to bed and wake up with another chance to do it right. The best thing I can do is not let it happen again. I still keep cringing though. :-(