Viva Now Has Patterns!!!! Ugh.

Decorating By BJ Updated 11 Jul 2014 , 6:54pm by JanDunlevy

BJ Posted 10 Jul 2014 , 1:07pm
post #1 of 10

AI had to run out to get more Viva towels to smooth my cake this morning (hubby used the last of the roll for cleaning golf clubs - argh!) I couldn't find the old style Viva - they have a new "vantage v-flex weave" for more scrubbing power! and it has a "V" pattern. Guess I'll go back to using parchment paper... I hope I can find the old style somewhere but no time today - got a cake to do! :-(

9 replies
JanDunlevy Posted 10 Jul 2014 , 2:00pm
post #2 of 10

AThat's the worst news ever! Better stock up and hoard what I can!

theresaf Posted 10 Jul 2014 , 3:51pm
post #3 of 10

I just stumbled upon the same "new and improved" Viva myself while we were out of town!  Ugh!

JanDunlevy Posted 10 Jul 2014 , 4:08pm
post #4 of 10

AI have just sent an email to Viva. I will post reply as soon as they respond.

milkmaid42 Posted 10 Jul 2014 , 4:18pm
post #5 of 10

My two least favorite words in the English language: New, Improved.  It is always when I have found something that I really like, then they go and "new and improve" it. Arrrrrgh!!!

 

Jan

Auntie Frenchie Posted 10 Jul 2014 , 5:33pm
post #6 of 10

And you're all upset about this, why? Because now you'll need to learn to ice your cakes properly?

cherrycakes Posted 11 Jul 2014 , 4:16am
post #7 of 10

I just went onto the Viva Facebook page and noticed that someone posted that they hated the new and improved towels - this was Viva's official response:

 

Towels Hi Lisa- Don't worry, we have not gotten rid of our original Viva Towels that you love. They are still available and will not be going anywhere. We have added Viva Vantage as an additional option for our consumers. They offer additional scrubbing power and stretch for those tough messes you may face. Thank you!

 

So, based on this response I would assume that we're safe! 

mermaidcakery Posted 11 Jul 2014 , 4:56am
post #8 of 10

AMy Ralph's ad said "viva or viva vantage" here in Ca.

BJ Posted 11 Jul 2014 , 6:04pm
post #9 of 10

AOh thank goodness! Now I just have to find them. I went to 3 different grocery stores and none of them had the old ones. Thanks for researching. I never thought to go to their website. You rock and thanks for the relief! Hugs.

JanDunlevy Posted 11 Jul 2014 , 6:54pm
post #10 of 10

AI am going to attempt to post the email I just received from Kimberly-Clark the maker of ViVa. They sent me a list of online places where they can be purchased as well. Dear Jan,

I am so sorry you are having trouble finding VIVA® towels.

I have done some research to try to help you and although I was not able to identify a local store, here are some options:

1. This product can be purchased online. Online retailers such as www.amazon.com and www.drugstore.com even have programs to minimize or eliminate the shipping charges.

2. http://www.vivatowels.com/where-to-buy/Default.aspx is often updated with new online sites where you can buy our great products. So you may consider checking there from time to time.

3. Many of our customers talk to the managers of their local markets and ask them to stock an item. You may find that they are happy to accommodate your request.

I hope these three options are helpful to you and that you get the items you want right away. Please know that we are here to help you. Feel free to contact us again with more questions. Meanwhile, have a wonderful day.

Sabrina Consumer Services, Kimberly-Clark Corp. Lead the world in essentials for a better life.

018009992A

Your feedback is important to us. Please click on the following link to complete a short customer service satisfaction survey.

http://research.affina.com/snaponline/surveylogin.asp?k=139415672098

[email protected] wrote:

From: [email protected] Sent: 7/10/2014 11:06 CDT

Subject: Viva original paper towels

Hi, I am a cake decorator and I am reading on several of my cake blogs this morning that fellow decorators are not finding the regular Viva towels on the shelves and they have been replaced with your new towels that have a patten I embossed on them. Many, many, many of us cake decorators use your towels to smooth our icing on our cakes because it is the only towel without a pattern! Please tell me the originals will remain available!! Else, I am going to begin buying up and hoarding everything I can find.

018009992A Dear Jan,

Thanks for your follow-up e-mail about VIVA® towels. I am so sorry for the confusion.

In answer to your inquiry, we will still be making the original VIVA towels. The information provided in our previous message is to help aide you in finding those towels in particular.

Thank you for your e-mail today. We appreciate your interest in our products and we are happy to be of assistance.

Christina Consumer Services, Kimberly-Clark Corp. Lead the world in essentials for a better life.

018009992B

[email protected] wrote:

Thank you for your prompt response but maybe I didn't make my question clear. Are you going to continue to make the original Viva without the pattern.!? Thank you, Jan Dunlevy

From: [email protected] Sent: 7/10/2014 11:06 CDT

Subject: Viva original paper towels

Hi, I am a cake decorator and I am reading on several of my cake blogs this morning that fellow decorators are not finding the regular Viva towels on the shelves and they have been replaced with your new towels that have a patten I embossed on them. Many, many, many of us cake decorators use your towels to smooth our icing on our cakes because it is the only towel without a pattern! Please tell me the originals will remain available!! Else, I am going to begin buying up and hoarding everything I can find.

[email protected] wrote:

From: [email protected] Sent: 7/10/2014 11:06 CDT

Subject: Viva original paper towels

Hi, I am a cake decorator and I am reading on several of my cake blogs this morning that fellow decorators are not finding the regular Viva towels on the shelves and they have been replaced with your new towels that have a patten I embossed on them. Many, many, many of us cake decorators use your towels to smooth our icing on our cakes because it is the only towel without a pattern! Please tell me the originals will remain available!! Else, I am going to begin buying up and hoarding everything I can find.

018009992B Dear Jan,

Thanks for your follow-up e-mail about VIVA® towels. I am so sorry for the confusion.

In answer to your inquiry, we will still be making the original VIVA towels. The information provided in our previous message is to help aide you in finding those towels in particular.

Thank you for your e-mail today. We appreciate your interest in our products and we are happy to be of assistance.

Christina Consumer Services, Kimberly-Clark Corp. Lead the world in essentials for a better life.

018009992B

[email protected] wrote:

Thank you for your prompt response but maybe I didn't make my question clear. Are you going to continue to make the original Viva without the pattern.!? Thank you, Jan Dunlevy

From: [email protected] Sent: 7/10/2014 11:06 CDT

Subject: Viva original paper towels

Hi, I am a cake decorator and I am reading on several of my cake blogs this morning that fellow decorators are not finding the regular Viva towels on the shelves and they have been replaced with your new towels that have a patten I embossed on them. Many, many, many of us cake decorators use your towels to smooth our icing on our cakes because it is the only towel without a pattern! Please tell me the originals will remain available!! Else, I am going to begin buying up and hoarding everything I can find.

[email protected] wrote:

From: [email protected] Sent: 7/10/2014 11:06 CDT

Subject: Viva original paper towels

Hi, I am a cake decorator and I am reading on several of my cake blogs this morning that fellow decorators are not finding the regular Viva towels on the shelves and they have been replaced with your new towels that have a patten I embossed on them. Many, many, many of us cake decorators use your towels to smooth our icing on our cakes because it is the only towel without a pattern! Please tell me the originals will remain available!! Else, I am going to begin buying up and hoarding everything I can find.

018009992B

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