Made A Mistake In The Filling For A Cake Due Tomorrow, What Would You Do?

Business By FrostedMoon Updated 5 Jul 2014 , 6:17pm by remnant3333

 FrostedMoon  Cake Central Cake Decorator Profile
FrostedMoon Posted 4 Jul 2014 , 2:58am
post #1 of 9

I just realized a cake that is being picked up at 10am tomorrow should be filled with pink buttercream instead of the white buttercream I put in.  The flavor of the buttercream is correct, just not the color.  I don't think I can tear the cake apart to put pink in without destroying the layers, but I don't want to rebake it at this point either.  Should I just email the customer and notify of my mistake and offer a discount?  What would you do?

 

Thanks in advance

8 replies
 Norasmom  Cake Central Cake Decorator Profile
Norasmom Posted 4 Jul 2014 , 3:03am
post #2 of 9

Too bad you are not the one cutting the cake, you could figure out a way to make each slice look pink inside…

 

I would email the customer and offer a small discount.  How important was the color of the buttercream?  Sometimes something like that is not that big of a deal and the customer will be okay with it.

 

Good luck!

 FrostedMoon  Cake Central Cake Decorator Profile
FrostedMoon Posted 4 Jul 2014 , 3:21am
post #3 of 9

Thanks.

 

She wanted pink so it would be "special" for her little girl when it was cut.  It's a Frozen inspired cake, so it's blue buttercream on the outside.  I'm not a big fan of colored filling without a flavor to match because I think people then expect a flavor other than the vanilla it is, but I agreed because it is what the customer wanted.  

 

It's an 8" round with a sculpted Olaf figure on top, standing "5" and a 2D picture made out of fondant on the side, plus some standard fondant snowflakes.  I'm charging $95.  How much should I discount it?  Take $15 or $20 off or is that too much?  

 puddles_gal  Cake Central Cake Decorator Profile
puddles_gal Posted 4 Jul 2014 , 3:34am
post #4 of 9

AI would just email the client and tell them what happened, and I wouldn't offer a discount.

 enga  Cake Central Cake Decorator Profile
enga Posted 4 Jul 2014 , 3:34am
post #5 of 9

Stick it in the freezer until its really firm. Put it on the turntable and using a knife,   carefully slice through the top layer of cake where the frosting ends, then take off the icing and repeat. I cant tell you how many time this has happened at the bakery because the front end wrote down the wrong filling, hth.

 

Good Luck!

 FrostedMoon  Cake Central Cake Decorator Profile
FrostedMoon Posted 4 Jul 2014 , 5:39pm
post #6 of 9

Thanks for the advice!  I did try freezing it and cutting it apart, but I was worried the cake would still break so I left it.  I was able to do a thick crumb coat in pink and then cover in blue as originally planned.  I emailed the customer to apologize and offered to take $10.  The customer totally blew the mistake off, refused the discount, and ended up paying me more than I originally charged as a tip.  Phew!

 enga  Cake Central Cake Decorator Profile
enga Posted 4 Jul 2014 , 6:25pm
post #7 of 9
Quote:
Originally Posted by FrostedMoon 
 

Thanks for the advice!  I did try freezing it and cutting it apart, but I was worried the cake would still break so I left it.  I was able to do a thick crumb coat in pink and then cover in blue as originally planned.  I emailed the customer to apologize and offered to take $10.  The customer totally blew the mistake off, refused the discount, and ended up paying me more than I originally charged as a tip.  Phew!

 

So glad everything worked out for you! ;-D

 Norasmom  Cake Central Cake Decorator Profile
Norasmom Posted 5 Jul 2014 , 1:51am
post #8 of 9

Quote:

Originally Posted by FrostedMoon 
 

Thanks for the advice!  I did try freezing it and cutting it apart, but I was worried the cake would still break so I left it.  I was able to do a thick crumb coat in pink and then cover in blue as originally planned.  I emailed the customer to apologize and offered to take $10.  The customer totally blew the mistake off, refused the discount, and ended up paying me more than I originally charged as a tip.  Phew!

Yay!  It's alway nice when something ends well.  ;-D

 remnant3333  Cake Central Cake Decorator Profile
remnant3333 Posted 5 Jul 2014 , 6:17pm
post #9 of 9

So glad it worked out!!! That is the type of customer that everyone loves to have!!!

Quote by @%username% on %date%

%body%