Made A Mistake In The Filling For A Cake Due Tomorrow, What Would You Do?
Business By FrostedMoon Updated 5 Jul 2014 , 6:17pm by remnant3333
I just realized a cake that is being picked up at 10am tomorrow should be filled with pink buttercream instead of the white buttercream I put in. The flavor of the buttercream is correct, just not the color. I don't think I can tear the cake apart to put pink in without destroying the layers, but I don't want to rebake it at this point either. Should I just email the customer and notify of my mistake and offer a discount? What would you do?
Thanks in advance
Too bad you are not the one cutting the cake, you could figure out a way to make each slice look pink inside…
I would email the customer and offer a small discount. How important was the color of the buttercream? Sometimes something like that is not that big of a deal and the customer will be okay with it.
Good luck!
Thanks.
She wanted pink so it would be "special" for her little girl when it was cut. It's a Frozen inspired cake, so it's blue buttercream on the outside. I'm not a big fan of colored filling without a flavor to match because I think people then expect a flavor other than the vanilla it is, but I agreed because it is what the customer wanted.
It's an 8" round with a sculpted Olaf figure on top, standing "5" and a 2D picture made out of fondant on the side, plus some standard fondant snowflakes. I'm charging $95. How much should I discount it? Take $15 or $20 off or is that too much?
AI would just email the client and tell them what happened, and I wouldn't offer a discount.
Stick it in the freezer until its really firm. Put it on the turntable and using a knife, carefully slice through the top layer of cake where the frosting ends, then take off the icing and repeat. I cant tell you how many time this has happened at the bakery because the front end wrote down the wrong filling, hth.
Good Luck!
Thanks for the advice! I did try freezing it and cutting it apart, but I was worried the cake would still break so I left it. I was able to do a thick crumb coat in pink and then cover in blue as originally planned. I emailed the customer to apologize and offered to take $10. The customer totally blew the mistake off, refused the discount, and ended up paying me more than I originally charged as a tip. Phew!
Thanks for the advice! I did try freezing it and cutting it apart, but I was worried the cake would still break so I left it. I was able to do a thick crumb coat in pink and then cover in blue as originally planned. I emailed the customer to apologize and offered to take $10. The customer totally blew the mistake off, refused the discount, and ended up paying me more than I originally charged as a tip. Phew!
So glad everything worked out for you!
Quote:
Thanks for the advice! I did try freezing it and cutting it apart, but I was worried the cake would still break so I left it. I was able to do a thick crumb coat in pink and then cover in blue as originally planned. I emailed the customer to apologize and offered to take $10. The customer totally blew the mistake off, refused the discount, and ended up paying me more than I originally charged as a tip. Phew!
Yay! It's alway nice when something ends well.
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