ALunita13, I don't think I was reading too much into the way the cake was in the picture because I was trying to use the picture to figure out why the cake collapsed. If it was from something I did, I want to be able to correct it so this doesn't happen again. If it was caused by the customer, then I don't have to be so paranoid about having this happen again or changing the way I do my cakes after doing things the same way for 5 years.
No, I understand that you are trying to determine what happened so that it doesn't occur again and that you will consider what you might have done as well as the customer. What I meant was the comment you made about them taking the picture from the top and, from your wording about the plastic utensils, it seemed like you thought they were trying to make it appear that the box hadn't been opened. I just think that's a bit of a stretch. But maybe not.
Yes, I thought it was very strange for the customer to say that the cake was that way when they opened the box. But the picture shows that the cake had to have been taken out of the box because the plastic ware is in there. But everything else in the picture is exactly the way we boxed it up. So I thought that was very strange to have taken the cake out of the box and then put it back exactly like it was just to take the picture. Can't figure out why someone would do that. Guess I'll never know what happened.
... the picture shows that the cake had to have been taken out of the box because the plastic ware is in there. But everything else in the picture is exactly the way we boxed it up.
It's possible that the cake could have remained in the box "exactly the way" you boxed it. When I see those forks (they're forks, right?) my imagination says they looked into the box, saw a cake in pieces, and got hungry. Hence, forks in box.
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