Help! Frozen Cake!

Decorating By Kyriosity Updated 2 Jun 2014 , 1:40am by Kyriosity

Kyriosity Posted 1 Jun 2014 , 2:14am
post #1 of 14

Just got an email from the bride's mother -- THE CAKE DIDN'T THAW ALL THE WAY!!! Is there anything we can do to solve the problem?

 

I am so mortified!

 

~Valerie

13 replies
SSJen Posted 1 Jun 2014 , 2:27am
post #2 of 14

Was it frozen during the wedding?

Kyriosity Posted 1 Jun 2014 , 2:34am
post #3 of 14

No...I just must not have taken it out of the freezer on time to decorate it. :^(

 

~Valerie

SSJen Posted 1 Jun 2014 , 2:48am
post #4 of 14

I'm not understanding the problem.... maybe I'm not reading it right but if they didn't get the cake delivered to them frozen what exactly is the problem? You can decorate a frozen cake.... When I do a wedding cake (unless it's outside) I start boxing the cakes around 45 minutes before I have to travel to deliver it. Then I always set the cake up roughly an hour prior to the ceremony so that it has time to sit through the ceremony and with travel time and set up it's generally thawed by then. If she has the cake and it's frozen and they were trying to eat it... I could see where there would be a problem. But I don't see one if you still have the cake.

Kyriosity Posted 1 Jun 2014 , 2:59am
post #5 of 14

No...they have the cake at the reception. And they can't cut it because it's frozen. It came out of the freezer about four hours earlier.

 

Sorry I didn't explain very well!

 

~Valerie

Kyriosity Posted 1 Jun 2014 , 3:02am
post #6 of 14

I'm hoping it was just the extra cake (I had a 3-tier round cake for show + a one-tier square cake that went straight to the kitchen just for serving). The round tiers came out of the freezer earlier in the day.

 

~Valerie

SSJen Posted 1 Jun 2014 , 3:11am
post #7 of 14

Maybe offer her a voucher for an anniversary cake for the bride and groom (like a 6 inch) and just apologize. People react well to sincerity more often than not. But they will just have to let it thaw.... you can't heat up wedding cake, it affects the integrity of your product....

Kyriosity Posted 1 Jun 2014 , 3:29am
post #8 of 14

Just got a note from a wedding guest who saw my distraught Facebook post about the fiasco. She said she got a slice and it was thawed and delicious! So they must have been able to serve some, if not all of the cake. Whew!

 

~Valerie

cakesbycathy Posted 1 Jun 2014 , 4:16am
post #9 of 14

Sorry I am trying to understand this but I am still confused...

 

Did you decorate a cake,  then freeze it, then take it out of the freezer and deliver it to the venue?

 

Did you freeze it, take it out of the freezer and decorate 4 hours before the wedding and then deliver?  If that's the case I am trying to figure out how/why you did this unless the decoration was super simple.  Even so, that seems awfully risky. 

 

Either way, IMO you owe them some kind of a refund if ALL of the cake couldn't served because it was frozen.  This is something that is avoidable.

Nadiaa Posted 1 Jun 2014 , 4:21am
post #10 of 14

Quote:

Originally Posted by Kyriosity 
 

Just got a note from a wedding guest who saw my distraught Facebook post about the fiasco. She said she got a slice and it was thawed and delicious! So they must have been able to serve some, if not all of the cake. Whew!

 

~Valerie

 

Was your distraught post on your personal page and she's a friend or on your business page? I don't think I'd be posting my disasters on FB!!! 

SSJen Posted 1 Jun 2014 , 4:50am
post #11 of 14

That is one thing I have learned too... even on my personal page, I'm careful what I post... people seem to read things wrong and those little things can affect who will hire you

Kyriosity Posted 2 Jun 2014 , 12:59am
post #12 of 14

Um...the question was about how to rescue the cake, not how to rescue my "business." I make a few cakes a year for people I know. I think this was about my 11th wedding cake in six years. Chill, people. Just don't chill so much that you end up with frozen cake. ;^)

 

But for those desperate to know the story...

 

I took the three tiers for the main cake out of the freezer yesterday morning to thaw so they could be decorated. I remembered the stand-alone cake, which needed to be iced, but not decorated, and took that out later. Too much later, evidently. That cake was intended to be sliced and ready to serve when the bride and groom cut the main cake. When the caterers attempted to cut it, it turned out to be still partly frozen. But by the time they needed to serve it, it had evidently thawed enough to do so. Hence I never heard back from the bride's mother...because the mischief had been managed.

 

I saw the groom's mother, who is my friend, at church this morning, and she was all hugs and smiles and compliments. She introduced me to the bride's mother (here from out of town), who was all hugs and smiles and compliments, and who had, much to my chagrin, been giving out my name right and left to potential customers.

 

So...while I was initially quite distressed over my Frozen mishap, I have, to coin a phrase, Let It Go.

 

Also, I've adjusted the temperature of my freezer. ;^)

 

~Valerie

SSJen Posted 2 Jun 2014 , 1:23am
post #13 of 14

I don't think anyone meant anything offensive by what we said. Only trying to be helpful. As a fellow baker I understand how important word of mouth is. I think that was the only reason it was addressed.

I'm glad it worked out for you though and everyone ended up happy... Sometimes cake really not a piece of cake...lol

Kyriosity Posted 2 Jun 2014 , 1:40am
post #14 of 14

Quote:

Originally Posted by SSJen 
Sometimes cake really not a piece of cake...lol

Ain't that the truth!!! ;^P

 

~Valerie

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