Help Dad Ordered & Ex Wife Upset

Business By cake0301

cake0301 Posted 20 May 2014 , 2:24am
post #1 of 1

AI did an oder of 150 cupcakes ($20 a each dozen) & a 13 x 9 cake ($25). This was for a graduation party. The dad is the one that contacted me, sat down & went over the details, & paid me. I found out when I delivered it that I spelled the name wrong it's drue instead of drew. Now this is the 1st time this has happened & I should have verified the name. We decided to just take the name off. The dad & ex wife were polite about it when I fixed it. Now the mom is going on face book & trashing me & having other people contact me complaining about the cake. I text the dad who's my customer, she had nothing to do with the ordering & paying. I apologized over & over about the name, he even admitted he should have given me the spelling since it's different. He never complained to me about the cake. I even told him I would give him a free dozen cupcakes. Someone told me the mom is upset because it's not what "they" ordered & I need to refund "them". Now again she had nothing to do with this & he wanted a basic cake. People are posting on my Facebook & texting me how it looks terrible. I finally told one person who I know that besides the name being spelled wrong this is the cake he wanted& if the ex wife wanted something fancy she should have ordered it. Her son who I know said I didn't put any effort into it like my other cakes. I put just as much effort into this cake as my others, the difference is the other cakes I've been doing have fondant & detailed because that's what the customers order. This customer told me he didn't want anything fancy. I asked someone if it tasted bad & they said they didn't know they just saw a picture of the cake. This is the first time this has happened & I just don

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