Cake Disaster

Decorating By Janine D Updated 29 Mar 2014 , 9:16pm by Janine D

Janine D Posted 29 Mar 2014 , 6:26pm
post #1 of 13

AWhat to do when a client sends someone to collect a cake and it's perfect then something ( who knows what) goes wrong during the trip and you get blamed for sending a broken cake? I seriously don't know what to do. Please advise

12 replies
natt12321 Posted 29 Mar 2014 , 6:32pm
post #2 of 13

AFind out what went wrong? A local baker here had that happen to her and tbe cake had obviously been mishandled cos you could see where the cake had fallen into the side of the box. The driver blamed it on the baker and so the customer complained, eventually thto driver had to own up to poor driving or mishandling (i can't remember which one) cos the baker showed the before photos she had along side the customers after photos and explained what had been done.

If its poor cake structure though it would be best to find out what went wrong and potentially partially refund for it.

Janine D Posted 29 Mar 2014 , 6:42pm
post #3 of 13

AUnfortunately for me the driver does not own up. I do have before pictures which I has sent the client and her take on it was if only the cake had stayed like that... I have looked at the pic a million times and for the life of me can't figure out what on earth happened. Looks like it had been dropped :(

natt12321 Posted 29 Mar 2014 , 6:49pm
post #4 of 13

Show us the before and after pictures? Maybe as a forum we can diagnose the problem?

Janine D Posted 29 Mar 2014 , 6:53pm
post #5 of 13

A[ATTACHMENT=1589]Cakedisaster (937k. jpg file)[/ATTACHMENT]How do I post a pic?

natt12321 Posted 29 Mar 2014 , 6:59pm
post #6 of 13

AI assume that is the after picture? Do you have the before one?

Janine D Posted 29 Mar 2014 , 7:17pm
post #7 of 13

ALol indeed the after one! Will try and upload the before one as well

Janine D Posted 29 Mar 2014 , 7:20pm
post #8 of 13

A[ATTACHMENT=1590]Before (438k. jpg file)[/ATTACHMENT]

natt12321 Posted 29 Mar 2014 , 7:26pm
post #9 of 13

It definitely looks like it has been thrown around in some way, was there any support dowelling in it?

Janine D Posted 29 Mar 2014 , 7:46pm
post #10 of 13

AYes there are dowels as support. Wish I could figure out what had happened. The cake board could not move around as it was the exact same size as the box.

savannahquinn Posted 29 Mar 2014 , 8:57pm
post #11 of 13

That did not "just" happen...someone rocked that cake!!!

savannahquinn Posted 29 Mar 2014 , 9:00pm
post #12 of 13

Actually it looks like he stopped short and the whole top tier shifted forward.

Janine D Posted 29 Mar 2014 , 9:16pm
post #13 of 13

AThank you for your reply that is the only explanation I could come up with myself either that or someone tried to pull the two tiers apart and voila instant disaster :(

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