I'm Not Happy With How The Cake Turned Out- Going To Deliver Today

Business By Cakejeanie Updated 31 Mar 2014 , 3:22am by Crystalolvera60

Cakejeanie Posted 22 Mar 2014 , 10:31am
post #1 of 35

AHi everyone. I made a Lightning Mcqueen cake. I made a sketch & the customer approved the design. In my mind the sketch would tyrn out great but it didnt. The cake looks more like happy Ninjago:

[IMG ALT=""]http://cakecentral.com/content/type/61/id/3208350/width/350/height/700[/IMG]

Even while I was putting the finishing touches on today I was convinced the cake would turn out like lightning mcqueen!

What would you do if a cake didn't turn out the way you thought? Should I wait for the customer's reaction before deciding what to do? Or say cake isnt great I'll give you a discount on your next cake?

Thanks in advance!

34 replies
maisie73 Posted 22 Mar 2014 , 11:10am
post #2 of 35

AHello, I'm an amateur, only make cakes for family and friends but I do have a couple of thoughts to share with you. If you're not happy with it I think you'll feel better if you do something about it. The customer might see it, be disappointed with it but not want to say anything. She'll pay you, take it home and not come to you again. On the other hand she might be delighted with it and you giving her discount will delight her even more! I think you should protect your reputation and do what you know will sit comfortably with you when you've delivered it, gone home and sat down with a cuppa thinking about it. I think the cake is lovely btw but I have no idea who happy ninjago is! If you'd put the picture here and said who's this supposed to be? I'd have said Lightening Mcqueen. :-) Sorry if I've waffled, hope it helps.

Cakejeanie Posted 22 Mar 2014 , 11:44am
post #3 of 35

A

Original message sent by maisie73

Hello, I'm an amateur, only make cakes for family and friends but I do have a couple of thoughts to share with you. If you're not happy with it I think you'll feel better if you do something about it. The customer might see it, be disappointed with it but not want to say anything. She'll pay you, take it home and not come to you again. On the other hand she might be delighted with it and you giving her discount will delight her even more! I think you should protect your reputation and do what you know will sit comfortably with you when you've delivered it, gone home and sat down with a cuppa thinking about it. I think the cake is lovely btw but I have no idea who happy ninjago is! If you'd put the picture here and said who's this supposed to be? I'd have said Lightening Mcqueen. :-) Sorry if I've waffled, hope it helps.

Ninjago is a popular cartoon or game I think! I've seen them but not really sure what they are. I thought the cake looked like ninjago- the happy version lol.

thanks for the advice. I think offering a discount certainly feels better to me! The customer is a friend of a friend, so I think she may not say anything.

cazza1 Posted 22 Mar 2014 , 11:47am
post #4 of 35

Sorry but if I had ordered a Lightening McQueen cake I would be really disappointed.  It's just not quite right.  It's hard to say if you should offer a discount or what without knowing how much they are paying for it.

maisie73 Posted 22 Mar 2014 , 12:05pm
post #5 of 35

AMost welcome, let us know how you get on. :-)

Cakejeanie Posted 22 Mar 2014 , 12:17pm
post #6 of 35

Quote:

Originally Posted by cazza1 
 

Sorry but if I had ordered a Lightening McQueen cake I would be really disappointed.  It's just not quite right.  It's hard to say if you should offer a discount or what without knowing how much they are paying for it.

Cazza, I charged £45 for the cake. I really am not happy with it myself, even though the customer approved the sketch, she probably thought what I did- that it would turn out like lightning mcqueen! 

 

would you offer a discount on this cake, or offer a discount on the next cake?

Rfisher Posted 22 Mar 2014 , 12:26pm
post #7 of 35

AI think it totally depends on what your sketch looks like, that the customer seemed satisfied with, when you started. If your scratch implies a carved cake to look like L McQueen the car, I'd say yes she'll probably be disappointed. If your sketch shows a round cake with L McQueen elements, she should be happy. As for the price, is it in line with your charge for a fully car shaped carved cake or a basic round one?

cazza1 Posted 22 Mar 2014 , 12:27pm
post #8 of 35

As far as cakes go it is not overly expensive.  If you are going to offer a discount I personally think it should be on this cake as this is the cake that is at fault.  I do not have a business, though, that is just a personal observation.  I am just putting myself in your customers shoes.

natt12321 Posted 22 Mar 2014 , 12:32pm
post #9 of 35

Maybe if we saw the sketch would help? I would only be concerned if I couldn't make a cake look like the sketch I've shown, and if she approved the sketch and it looks like the cake then all is good!

Cakejeanie Posted 22 Mar 2014 , 12:39pm
post #10 of 35
Quote:
Originally Posted by Rfisher 

I think it totally depends on what your sketch looks like, that the customer seemed satisfied with, when you started. If your scratch implies a carved cake to look like L McQueen the car, I'd say yes she'll probably be disappointed. If your sketch shows a round cake with L McQueen elements, she should be happy. As for the price, is it in line with your charge for a fully car shaped carved cake or a basic round one?

 

That is the sketch I sent the customer. I made changes which the customer approved- which is to make mcqueen's cheeks a bit more 3d. 

 

The price is for round cakes with mostly 2d designs. 

 

 

Quote:

Originally Posted by cazza1 
 

As far as cakes go it is not overly expensive.  If you are going to offer a discount I personally think it should be on this cake as this is the cake that is at fault.  I do not have a business, though, that is just a personal observation.  I am just putting myself in your customers shoes.

No it's good to try and think of the customer's point of view! I want happy customers!

 

Why oh why didn't I think of having a sugar sheet printed out with mcqueen's picture on it!!! 

Cakejeanie Posted 22 Mar 2014 , 12:42pm
post #11 of 35

Quote:

Originally Posted by natt12321 
 

Maybe if we saw the sketch would help? I would only be concerned if I couldn't make a cake look like the sketch I've shown, and if she approved the sketch and it looks like the cake then all is good!

Quite clearly the sketch is nothing like mcqueen. So I know this is my fault. I'm not sure what happened in my head- from drawing the sketch to makign the cake- I was convinced it would look like lightning mcqueen. Normally, I get the sketches spot on but not this time!

denetteb Posted 22 Mar 2014 , 1:50pm
post #12 of 35

I don't sell cakes but it looks to me like the cake matches the sketch that the customer approved.  If you do give a discount, which I don't think is needed, then it should be on this cake, not a future order.

Godot Posted 22 Mar 2014 , 2:24pm
post #13 of 35

AThe cake looks like the sketch - but you should have left the cheeks flat.

Gerle Posted 22 Mar 2014 , 2:39pm
post #14 of 35

The mouth seems bigger in the sketch and at more of an angle.  Maybe that's why it seems a bit off to you.

TheSweetTreat Posted 22 Mar 2014 , 3:20pm
post #15 of 35

I think the cake resembles the sketch well enough.  I see a few differences, but I imagine it depends on the customer whether they care or not.  It's likely they'll love the cake and you're worrying for nothing.  I say don't offer a discount up front.  By doing so you're saying there's a problem with the cake when really there's no problem with the cake at all except you don't seem to care for it.  It pretty much matches the sketch.  Maybe you could ask the customer when she gets it if she feels the cake matches the sketch.  If she goes on about it not matching then give her some compensation.  

maisie73 Posted 22 Mar 2014 , 3:25pm
post #16 of 35

AI think the mouth on the sketch is smilier (i know that's not a word!) However, now I've seen the sketch, if I was the customer I'd be happy with thecake. If you offer a discount, I agree with everyone else, offer it on this one, not a future one. :-)

natt12321 Posted 22 Mar 2014 , 3:51pm
post #17 of 35

Quote:

Originally Posted by TheSweetTreat 
 

I think the cake resembles the sketch well enough.  I see a few differences, but I imagine it depends on the customer whether they care or not.  It's likely they'll love the cake and you're worrying for nothing.  I say don't offer a discount up front.  By doing so you're saying there's a problem with the cake when really there's no problem with the cake at all except you don't seem to care for it.  It pretty much matches the sketch.  Maybe you could ask the customer when she gets it if she feels the cake matches the sketch.  If she goes on about it not matching then give her some compensation.  

 

I agree with this, saying 'Here's a discount because I'm not sure you'll like it' is the same as walking customers into the restaurant you work in and saying 'I know the decor isn't very nice so here is some money off' It's bringing up unnecessary negativity through fear the customer won't like it. The fact is it looks like the sketch, I think the cheeks should have been flat like the sketch, but that was also a customer request so it's what it should be.

AZCouture Posted 22 Mar 2014 , 3:59pm
post #18 of 35

AThat black border is glaringly out of place. If that wasn't there, it would help tremendously.

FioreCakes Posted 22 Mar 2014 , 4:04pm
post #19 of 35

have you seen the minimalist posters that pixar put out for their movies, including cars? they either show the eyes or the mouth---but everyone still knows who the character is! This is trendy! 

 

I knew exactly who it was! the cake is clean and cute! I think the customer will love it, I like cakes that look different than all the others! No discount! 

 

http://www.awwwards.com/gallery/5045/minimalist-posters-of-pixar-s-movies

Veronica1203 Posted 22 Mar 2014 , 5:42pm
post #20 of 35

I think the cake looks great. If I changed anything I would change the eyes a little.  I wouldn't change the mouth because you put so much work into the cheeks having the 3d look.  The eyes maybe could be slanted like in the drawing. 
I do think it looks great though.  If you do decide to do a discount I would do it on this cake.  I know with just working in retail (I know cakes has nothing to do with retail) but customers like to see instant savings.
 

howboutbake Posted 22 Mar 2014 , 5:43pm
post #21 of 35

AIf I were the customer, I would be happy with the cake. When I saw it I thought it was McQueen, and it looks like the sketch.

If the customer is happy, say nothing and saw wood.

Dr_Hfuhruhurr Posted 22 Mar 2014 , 5:55pm
post #22 of 35

A

Original message sent by FioreCakes

have you seen the minimalist posters that pixar put out for their movies, including cars? they either show the eyes or the mouth---but everyone still knows who the character is! This is trendy! 

I knew exactly who it was! the cake is clean and cute! I think the customer will love it, I like cakes that look different than all the others! No discount! 

[URL=http://www.awwwards.com/gallery/5045/minimalist-posters-of-pixar-s-movies]http://www.awwwards.com/gallery/5045/minimalist-posters-of-pixar-s-movies[/URL]

This. I looked at your picture before I read your post, and it was obviously Lightning McQueen. Great job!

Cakejeanie Posted 22 Mar 2014 , 6:32pm
post #23 of 35

Hi all.

 

Just to let you know how it went with the customer. Some of you said the cake's ok, but to be honest, every time I Iooked at the cake, I couldn't see Lightning Mcqueen. I KNEW I couldn't just gauge the customer's reaction first. So I just went right ahead and blurted it out! 

 

I know you're all divided about how to deal with this- I decided to deal with it in a way that I knew I would be happy with. So discount it was (on this cake).

 

However, I did learn lessons here and this will be the last time it happens. 

 

Many, many thanks everyone :smile: 

rebecca67e Posted 22 Mar 2014 , 6:42pm
post #24 of 35

Did she like the cake? Even though you didn't get much of a chance to see her reaction post-discount offer.

 

I would probably have done the same as you, although I thought your cake looked fine!

maisie73 Posted 22 Mar 2014 , 7:15pm
post #25 of 35

AYes, did she like it? I'm glad you went with what sits right with you. :-)

Cakejeanie Posted 23 Mar 2014 , 8:42am
post #26 of 35

Quote:

Originally Posted by maisie73 

Yes, did she like it?
I'm glad you went with what sits right with you. icon_smile.gif

 

Quote:

Originally Posted by rebecca67e 
 

Did she like the cake? Even though you didn't get much of a chance to see her reaction post-discount offer.

 

I would probably have done the same as you, although I thought your cake looked fine!

 

Not too sure actually- She said 'It's nice' when she first saw it from the top of the box, but that was it. Nat12321 is probably right, I never gave the customer a chance to form her own opinion, in which case, my bad! However, onwards and upwards!

nancylee61 Posted 23 Mar 2014 , 12:21pm
post #27 of 35

AHi, I done know if Lightning McQueen is copyrighted or not, but I know I am not great at copying things exactly, so I would use the copyright issue to not make a cake like this! Character cakes scare the heck out of me! Regardless, your cake matched your sketch, it was clean and fun. Nothing to feel badly about! Nancy

SugaredSaffron Posted 23 Mar 2014 , 5:55pm
post #28 of 35

I think the cake was just fine, it looked like the sketch plus it was an absolute bargain! 

Cakejeanie Posted 24 Mar 2014 , 9:37am
post #29 of 35
Quote:
Originally Posted by SugaredSaffron 
 

I think the cake was just fine, it looked like the sketch plus it was an absolute bargain! 

Thank you. Yes, I think it's a bargain too. I can tell from people's reaction that my prices seem high to them, and I live in a very upmarket area! 

Quote:

Originally Posted by nancylee61 

Hi,
I done know if Lightning McQueen is copyrighted or not, but I know I am not great at copying things exactly, so I would use the copyright issue to not make a cake like this! Character cakes scare the heck out of me! Regardless, your cake matched your sketch, it was clean and fun. Nothing to feel badly about!
Nancy

 Thanks. Wouldn't it be nice if we actually got paid to promote these characters instead? It's free advertising for them in the meantime lol. Seriously, yes perhaps it's better to 'tweak' the image a little! 

 

To everyone else, thank you for the feedback good and constructive- they are both much appreciated!

Claire138 Posted 24 Mar 2014 , 9:54am
post #30 of 35

Quote:

Originally Posted by Cakejeanie 
 

 Wouldn't it be nice if we actually got paid to promote these characters instead? It's free advertising for them in the meantime lol. 

 

I agree about the advertising and promoting.  I don't get why they aren't just thrilled about it. I know that they feel bc then people will be obliged to buy the characters to add to cakes but it really annoys me.

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