I want to print 12 images on the precut circles icing sheet that has 48 1.25 inch circles. Will I be able to use the remaining unused circles at a later date?? Thanks!
Hi, Yes, you can as long as the sheet hasnt dried out. You do not want to run the risk of the icing sheet circles falling off in the printer if it has dried too much from the previous print.
ABefore I had the chance to run the sheet through a second time, I simply ran it through once and a few circles had popped off. I had to open my printer and search to get them out. Does this mean that the sheet was dry? I'm a very small business and will rarely need all 48 circles at one time. If the circles popped off during the initial print run through, I'm nervous to even attempt a second run through after seeing circles pop off the during the first.
Probably too dry. Since they are so small, they dry quicker than all other sheets, especially in the winter. You can try putting a damp paper towel against the backing of the sealed bag and that may give it enough moisture. In the summer you should have no problem as it gets more humid.
ABut I just received them from icing images yesterday... And they are already dried out? :( Is there someone I can speak to about exchanging them for a different product?
My guess is they are not dried out. They are probably just cold. The box states to keep them at room temperature, so let them come to room temperature and they should be fine. Be sure as with any icing sheet that you keep the bag sealed until you are ready to use the sheet. Put the sheet in right before you hit print. During the extreme temperature/humidity differences, we are at the coldest which will make things dry quicker, however, with our sheets, they still have more time than other brands. The small circles have a small surface area so you have to be more careful with those. Make sure the bag is sealed, if you still feel they are dry, add the damp paper towel to the backing and seal the bag and you should be fine.
They have been efficiently sealed at room temperature. I just put in the damp paper towel so I will check on them tomorrow to see if they became less brittle/easily popped out. I hope so, I have been so excited to use them! Thanks so much for your support and advice.
Our pleasure, but did you check to make sure there is no hole in the bag? It is not like our sheets to have that problem, but we want to be sure you are well taken care of.
Thanks to wonderful customer service at Icing Images, this issue has been resolved. Much appreciated!!
Thanks for working with us to understand and solve it for you!