khelsey07 Posted 24 Nov 2013 , 9:24am
post #1 of

AI had an order of 20 mickey and minnie cake pop...fineshed them and when i woke up to get ready for delivery....they had fallen apart....by this time there wasnt enough time for a redo....the nearest store that sales the supplies is an hour away...how do yu deal with the customer?????

4 replies
morganchampagne Posted 24 Nov 2013 , 4:47pm
post #2 of

AYou're going to have to give them a full refund and I would offer a discount on the next order.

costumeczar Posted 24 Nov 2013 , 11:49pm
post #3 of

Yes, full refund, plus I would have called to offer to go buy them something to take the place of the cake pops!

BrandisBaked Posted 25 Nov 2013 , 1:09am
post #4 of

AI would avoid telling them that they fell apart. I'd insinuate they meet their fate by, well, fate.

khelsey07 Posted 25 Nov 2013 , 2:46am
post #5 of

AI replaced them with chocolate covered oreos and she was just as pleased with them....thise were her first choice in the beginning....

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