First time someone has complained on a cake of mine?

Business By shorn0099 Updated 25 Oct 2013 , 5:52pm by BrandisBaked

shorn0099 Posted 20 Oct 2013 , 3:44pm
post #31 of 123

AThey are all definitely on that list! Someone had asked previously how I know her and she is an old co worker, friends, cousin.

BrandisBaked Posted 20 Oct 2013 , 4:18pm
post #32 of 123

AI think part of your learning curve needs to be learning that as a business you need to stop taking it personally. She didn't do anthing wrong other than not wanting to insult the cake in front of you. For a butt cake, I think it's a fail. You didn't deliver what she wanted, she was justified in complaining and asking for a refund.

sandress Posted 20 Oct 2013 , 4:21pm
post #33 of 123

AI have to agree with your husband. This customer is just cheap! 24-hr notice! Are you kidding me! It would have been twice that and she sounds like she's been living at the swap meet dickering one deal after another. Don't short change yourself or your art. If they want something better they should plan and pay for it. She got a great deal cause she insulted your talent. If she'd actually felt that way she would have brought it up right away not after she left and could act cowardly with her opinion. You did good work with what time you had second of all stick up for yourself! The customer is always right but it's ok to challenge their ideas and have them articulate what it is exactly they want different, then attempt to fix it not refund or discount something.

BrandisBaked Posted 20 Oct 2013 , 4:50pm
post #34 of 123

AI feel like I'm in an alternate universe.

MimiFix Posted 20 Oct 2013 , 5:07pm
post #35 of 123

BrandisBaked, there's a definite trend on CC for posters to bash the customer and support the OP. If anyone dares to say something different, they often get bashed for being "offensive" or "mean." My advice to you: quit while you're ahead :wink:

Norasmom Posted 20 Oct 2013 , 5:18pm
post #36 of 123

The customer is cheap, but I thought it was a boob cake as well.  

AZCouture Posted 20 Oct 2013 , 5:49pm
post #37 of 123

People that order crap like that are red flags waiting to happen anyways. Jus' sayin yo.

AZCouture Posted 20 Oct 2013 , 5:52pm
post #38 of 123

And that is not a butt, it's boobs, doesn't look like the original cake, her complaints are valid at least on that, and I'm not reading what else what was written. 

AZCouture Posted 20 Oct 2013 , 5:55pm
post #39 of 123

And what is this "customer would pay wayyyyyyyyy more at a real bakery" crap? Yeah they would, you got that right! They'd get what they ordered, from someone who knows what they are bloody well doing, charges appropriately, and doesn't act like half talent should equal half price and half expectations

 

That may very well be my swan song depending on the mood of the Mods today, but I don't give a rat's butt. Knock it off newbies. You want to be a good respected decorator? Then slow down, get some dang skills, LEARN how to price, learn to say no, and just stop this foolishness. Dang it! That was more for....a lot of other people, not necessarily you, poster.

IAmPamCakes Posted 20 Oct 2013 , 6:01pm
post #40 of 123

AI must say, AZ is right.

JWinslow Posted 20 Oct 2013 , 6:07pm
post #41 of 123

AZ's post is a tough one but there are MANY wise words backed by experience.  Use it as a tough teacher who lets you know you CAN do better.

DeliciousDesserts Posted 20 Oct 2013 , 6:10pm
post #42 of 123

A*cheers in the stands*

Honestly, when I saw this last night, I didn't know what it was.

itsacake Posted 20 Oct 2013 , 7:02pm
post #46 of 123

AZ, Costumeczar, and Brandibaked are the only ones making sense here.  Clearly this is not what the client ordered.  It is the job of the decorator to know what he/she can do in a reasonable time frame with the equipment  at hand and to decline or offer slternate suggestions if they can not produce what is desired.   The OP did a reasonable job on a cake that should have been priced mush higher than $45.00, but it wasn't what the client ordered, so while it should have cost more than it did if that was what was ordered,  the client was not wrong to say she didn't want to pay for what was clearly not the cake she had expected.  The way she did it was not optimal, but she was actually correct.

 

While posters on CC tend to side with a decorator over a client, people in business need to know their limits and be able to communicate those  to the client.  Every potential inquiry is not one that has to be accepted.  Learning that is a key to success.

kikiandkyle Posted 20 Oct 2013 , 7:28pm
post #47 of 123

After seeing the inspiration cake I agree that it wasn't quite in line with what was ordered - when you took the order knowing you didn't have the pans to create the requested shape, did you let her know that?

 

It's not the customer's fault that you took their order without enough time to prepare yourself, unless you warned them otherwise they had no reason to know you couldn't deliver what you promised. It seems like common sense to any of us that you can't make that cake with that little warning unless you have the correct supplies but the customer isn't a cake decorator and has no idea. 

 

Again, not all orders are business you need. An order you can't complete isn't an order you need.

-K8memphis Posted 20 Oct 2013 , 7:38pm
post #50 of 123
shorn, i hope you are ok and i'm sorry for some of what is happening here --

 

i don't ever believe it's right to be so rude as this is appearing to me and people standing up for the rudeness-thinking a little bit of  truth tossed in triumphs over callousness -really?

 

because someone asks for advice we take advantage and it becomes ok to belittle them if we sprinkle in some truth as we jab over and over below the belt--no--

 

truth should always be tempered with something way better than what i've seen posted here today--

 

it's not ok--

 

100 times 100 it's not ok with me

AZCouture Posted 20 Oct 2013 , 7:42pm
post #51 of 123

A

Original message sent by -K8memphis

shorn, i hope you are ok and i'm sorry for some of what is happening here --

i don't ever believe it's right to be so rude as this is appearing to me and people standing up for the rudeness-thinking a little bit of  truth tossed in triumphs over callousness -really?

because someone asks for advice we take advantage and it becomes ok to belittle them if we sprinkle in some truth as we jab over and over below the belt--no--

truth should always be tempered with something way better than what i've seen posted here today--

it's not ok--

100 times 100 it's not ok with me

Then you blow the rainbows, it's not something I do.

BrandisBaked Posted 20 Oct 2013 , 7:59pm
post #54 of 123

A;-D

Original message sent by -K8memphis

shorn, i hope you are ok and i'm sorry for some of what is happening here --

i don't ever believe it's right to be so rude as this is appearing to me and people standing up for the rudeness-thinking a little bit of  truth tossed in triumphs over callousness -really?

because someone asks for advice we take advantage and it becomes ok to belittle them if we sprinkle in some truth as we jab over and over below the belt--no--

truth should always be tempered with something way better than what i've seen posted here today--

it's not ok--

100 times 100 it's not ok with me

;-D

kiminfrance Posted 20 Oct 2013 , 8:16pm
post #55 of 123

Being a new cake decorator I was really pleased to find this site and I've just joined this forum, but after reading some of the replies to this poor girls post, I think I might think twice before I ask for help and support!:(

shorn0099 Posted 20 Oct 2013 , 8:22pm
post #56 of 123

AIt's all okay! Criticism is good! I agree it wasn't my best work but she did know It was not going to be exact. I don't like to copy others work exactly anyways! Thanks!

JWinslow Posted 20 Oct 2013 , 8:28pm
post #57 of 123

When I was a newbie on this site I took my lumps.  Some of it harsh.  I chose not to take it personally but learn from it. As hard as some of the comments were to read, I am very grateful to the members who took the position to push me in the right direction.  To all those who are still learning - please so the same :)

lilmissbakesalot Posted 20 Oct 2013 , 8:47pm
post #59 of 123

Responses tend to be more tough love here in the business forum.  There is a good cross section of business owners with valuable advice though, so if you can bring the big girl panties and take it with an ounce of salt (and a lime and a shot of tequila or two) you can learn a lot.

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