Bride Wants Refund

Business By RoseySweets Updated 7 Oct 2013 , 9:32pm by MimiFix

howsweet Posted 29 Sep 2013 , 4:15am
post #61 of 77

Btw, I didn't really mean that I thought your hubby was literally trying to sabotage your business, just that I thought dressing as he did was a little inconsiderate. .:D  Obviously, I don't have a clue about why he put that on.

cakeladyAday Posted 29 Sep 2013 , 10:20pm
post #62 of 77

AIt sounds to me that you may need to redo your contract. I have a very specific contract and it states that I am only able to refund the profit of the cake!!! (If needed havent had to yet) The cost endured on behalf of the product is not refundable as it is already here n gone And as stated the cake was displayed, photographed, and ate. If UN displayable OR EATABLE that's different. I also have a huge rule against not getting a very specific detail of what is expected from a client and if told to do as I feel I give the client a few examples of what I am thinking and have them choose one this is vital with brides as they tend to change their mind quickly and often. I also hold a meeting 30 days before and after that no change can be made!!! As far as the shirt goes it was a huge mistake and sounds like you have learned your lesson in the future keep clothes with you so your help can change before entering if needed. I'm not trying to upset you however if I was to have seen that on any vendor at my wedding or at any of several I have coordinated I would have been extremely offended by it. And even though it has nothing to do with the cake it says volumes about professionalism and respect. I'm glad you sent/ offered the refund because a bad word of mouth review can be damaging to your business. But in the end this is a list of lessons learned and I wish you all the luck in the future.

RoseySweets Posted 7 Oct 2013 , 7:12pm
post #63 of 77

Just wanted to update you all, I have STILL not received any pictures. The bride is now trying to hinder that. So....I really don't even know how to proceed and I don't know for sure its worth it to get a photo at this point. I'd much rather forget her. :x

BatterUpCake Posted 7 Oct 2013 , 7:15pm
post #64 of 77

You had that in your contract. The photographer has to release them. Otherwise file a suit in small claims...

RoseySweets Posted 7 Oct 2013 , 7:21pm
post #65 of 77

Yes, but do you think its worth the hassle? It was such a pretty cake though...*sigh* I cannot keep letting this get me down almost a month :cry:later! 

cupcakemaker Posted 7 Oct 2013 , 7:27pm
post #66 of 77

ADidn't you take any pics?

BrandisBaked Posted 7 Oct 2013 , 7:44pm
post #67 of 77

AIt's not up to the bride to release them. The photos are owned by the photographer and your contract with the bride says you are entitled to them. You don't need the brides permission - you already got it in your signed contract.

RoseySweets Posted 7 Oct 2013 , 7:47pm
post #68 of 77

True, she signed my release. But she's friends with her photographer apparently. So I'm going to speak with the photographer again. But she keeps saying "they're not ready yet". 

BrandisBaked Posted 7 Oct 2013 , 7:49pm
post #69 of 77

AHave you checked her Facebook page for a wedding photos album?

jason_kraft Posted 7 Oct 2013 , 7:56pm
post #70 of 77

A

Original message sent by BrandisBaked

It's not up to the bride to release them. The photos are owned by the photographer and your contract with the bride says you are entitled to them. You don't need the brides permission - you already got it in your signed contract.

If the photographer was not party to the agreement between OP and the bride, OP may have no choice but to work through the bride if the photographer is unwilling to release the photos.

RoseySweets Posted 7 Oct 2013 , 7:59pm
post #71 of 77
jason_kraft Posted 7 Oct 2013 , 8:05pm
post #72 of 77

AWell that's something, but if the bride tells the photographer not to release the pictures the photographer will probably honor the bride's wishes, and you can't do much to compel the photographer to release them without going after the bride.

RoseySweets Posted 7 Oct 2013 , 8:09pm
post #73 of 77

AI really do not plan on doing that over a picture. Seriously

BrandisBaked Posted 7 Oct 2013 , 8:12pm
post #74 of 77

AYou should probably not post the pics with your customers names - for privacy reasons.

You'd be surprised how many trolls would look them up and point them here just to cause some drama.

AnaCakeGirl Posted 7 Oct 2013 , 8:24pm
post #75 of 77

AI would just ignore her, her wedding probably suked... So she wants someone to pay the consequence lol I mean who tries to sue a baker after a weeding unless everyone got zick but she's just disturbed

RoseySweets Posted 7 Oct 2013 , 8:27pm
post #76 of 77

AYou're right. As soon as I figure out how to delete it I will

MimiFix Posted 7 Oct 2013 , 9:32pm
post #77 of 77

If the edit button on the bottom is no longer there, flag the Mod. ASAP to stop the next one. 

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